Courtesy Ford Lincoln - Service Centre

The service department is a gong show. Juan, the Service Manager, needs to learn how to provide better customer service and ensure that the information on file is correct. I was originally Juan, the Service Manager, needs to learn how to provide better customer service and ensure that the information on file is correct. I was originally told over the phone by the front desk that my recall work would take 1.5 hours. When I dropped my vehicle off at 11:00 am for my scheduled appointment, I had no idea that a 1.5-hour job would take 6 hours. I was even told on the phone by Juan that the recall notice stated the dealer has 6 hours, but that was not the case as the notice had nothing of the sort (I even brought it in and showed him). I called in at about 4:00 pm to get an update, and they couldn't even find the vehicle because Juan failed to confirm that the information on my file was up to date (and it still isn't; my address, plate, and phone number are still wrong on the invoice that I received). Anyways, 6 hours and 4 minutes later, my car was done. If Juan would have called or said when I dropped it off, 'we are swamped, is it fine if we put your car off until 3 or so,' I would have probably been okay with it. Overall, a terrible experience complete with poor communication and a lack of respect for people's time. More

Peter Rousom has assisted in my purchase of several vehicles over the past years and I have always found him to be honest and straight forward while reviewing those purchases. I have also found the oth vehicles over the past years and I have always found him to be honest and straight forward while reviewing those purchases. I have also found the other members of the sales team as well as the service department members to be easy to work with as well.--BobS More

I have been dealing with Courtesy Ford now for 6 years. I have bought 2 cars through them and have done all of my services through the dealership, and I have had no problems. Everyone has been pleasant a I have bought 2 cars through them and have done all of my services through the dealership, and I have had no problems. Everyone has been pleasant and easy for me to deal with, and I would have no problem recommending someone to the dealership. The salesman Matt is a super guy, and I look forward to seeing him on my service visits or when looking ahead to my next vehicle. More

Service I had was quick and simple. Everything was taken care of with no problems. Everything was taken care of with no problems. More

My wife and I were very happy with the service we received at Courtesy. Steven Connor was very thorough with explaining what was going to happen with the service. Having the loaner vehicle was also v received at Courtesy. Steven Connor was very thorough with explaining what was going to happen with the service. Having the loaner vehicle was also very appreciated. More

Service is next to none. They always get the job my truck fixed and quickly. They always get the job my truck fixed and quickly. More

Steve Connor is the best guy to deal with. He went in details on what’s wrong with the car. He’s well informed. Thank you for everything. He went in details on what’s wrong with the car. He’s well informed. Thank you for everything. More

Go see Colton! He’s an amazing guy who listens to your needs about vehicles! He’s an amazing guy who listens to your needs about vehicles! More

Always the best service around and you are treated like it’s a local shop despite a dealerships volume of customers. Alex and the service team helped me deal with a flat tire at a moment’s notice and my ca it’s a local shop despite a dealerships volume of customers. Alex and the service team helped me deal with a flat tire at a moment’s notice and my car was ready the next day after I got off work. More

Peter has been extremely helpful with any questions I might have with my new Escape. He goes above and beyond to make sure I am happy with my new vehicle and the service that the dealership provides. The might have with my new Escape. He goes above and beyond to make sure I am happy with my new vehicle and the service that the dealership provides. There should be more people like him. More