Country Hills Toyota

Great service! Very pleased with our dealings with this dealership. Thanks Schaan and Fahrid. You guys are the best. Very pleased with our dealings with this dealership. Thanks Schaan and Fahrid. You guys are the best. More

Took my RAV4 in for oil and filter change. Later took to my own mechanic for service and he said oil was low and never changed. When I emailed the dealership they never responded and when I Later took to my own mechanic for service and he said oil was low and never changed. When I emailed the dealership they never responded and when I called they said if we can’t see it, nothing we can do about it. I will never return to this dealership More

I placed an order for a Toyota Highlander Hybrid Platinum Country Hills Toyota in August 2021. The sales rep, Tien, confirmed that the vehicle would arrive by December 2021. In November, I received an email Country Hills Toyota in August 2021. The sales rep, Tien, confirmed that the vehicle would arrive by December 2021. In November, I received an email from Tien stating it would be arriving in January due to a minor delay. It wasn’t a big deal. In January 2022, I hadn’t heard anything so I reached out. Tien told me there was a further delay and it would arrive in March 2022. I was aware of the ongoing supply shortages, so I wasn’t entirely surprised, but I was disappointed that I had to contact my sales rep for information about my order that was supposed to arrive that month. In March 2022, again I had to reach out via email to get a status update. This time, Tien was quite short with me and said he will just refund the deposit because there was nothing he could do. He stated that Toyota does not tell the dealership when orders are being built or when they will arrive. Based on information from other dealerships, this is simply not true. I asked him to estimate based on current data and he said June 2022. We are now in July 2022 and I haven’t heard a word from Country Hills Toyota. This is completely unacceptable. It has been brought to my attention that people who have ordered the exact same vehicle as me months after I did already received their vehicles. I believe Country Hills is being deceptive with their customers. They are prioritizing customers who have paid higher prices and pushing back orders for customers who purchased at lower prices even though they were made first. Brian, the manager, stated that he has “heard of other dealerships doing this” but states “we don’t do that.” People will remember how you treated them during this "shortage" and you will lose valuable customers because of your poor practices. Do better. 7/26 Update: I have a meeting with the manager and sales associate next week to come to an amicable and fair solution. I will post an update next week. More

Bought a used Prius from these xxxxxxxx! Buyer Beware! Salesman had a ‘Devils Tongue’ Slippery, slimy, Got Sucked in! Salesman had a ‘Devils Tongue’ Slippery, slimy, Got Sucked in! More