Centaur Subaru
Calgary, AB
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635 Reviews of Centaur Subaru
need more people to answer the phones I've called several times on several different days and have never gotten through to anyone, always to message. When they called back I was cut off, a I've called several times on several different days and have never gotten through to anyone, always to message. When they called back I was cut off, and didn't hear from them again. very frustrating. I have parts ordered through them and need to get through to get them installed. More
They don't care about their customers When my 2008 Outback was due for its first timing belt replacement, I also opted to have the head gasket leak fixed, at the advice of Centaur's servic When my 2008 Outback was due for its first timing belt replacement, I also opted to have the head gasket leak fixed, at the advice of Centaur's service dept. The car was in good condition, and I went ahead with the $2,200 service/repair in the hopes of driving it for another 4-6 years. The car didn't even make it to the next oil change. Coincidence? Broke down on the highway. Had it towed to Centaur. They told me the engine needed to be replaced and offered to do so for about $7,000. I ended up donating it to charity. The engine, which should have easily gotten to 400,000 km, had less than $180,000 km on it. We've been loyal Subaru drivers since 1992, and have had 9 of them, but after that experience, my last Subaru was very likely my LAST Subaru. More
Awesome Great guys. Gave me a great deal on my new subaru. Highly recommend Peter and John! Thank you to everyone at Centaur Subaru. You guys are great Great guys. Gave me a great deal on my new subaru. Highly recommend Peter and John! Thank you to everyone at Centaur Subaru. You guys are great More
Clueless Subaru in general is having plenty of issues with oil consumption problems lately but good luck having Centaur help you out with this. Besides this, Subaru in general is having plenty of issues with oil consumption problems lately but good luck having Centaur help you out with this. Besides this, good luck making a call or booking something in a normal amount of time. I guarantee you'll wait for weeks. No customer parking, no extended hours of service, no weekends, no rides back to Centaur for pickup, no comfortable waiting room.... They say it's a family run dealership, may be they should spend some money on a proper up-to-date facility after all these years. There is a couple sales guys that are decent (a couple only..) but Mike in Service just doesn't have a clue about customer service. In fact the whole service group will let you down. They are always on the defensive. I wonder why?! I can't say the Service Manager at Subaru Calgary is any better 'cause he's really not, nor is the service or wait times but at least you have a comfortable place to wait, a place to park and they can drive you around and pick you up... I really wish there was another option for Subaru warranty service in Calgary... More
Consider Customer Experience We bought our STi and Tribeca from this dealership, and I have taken them here for service throughout their lifetimes. They have worked with us to pro We bought our STi and Tribeca from this dealership, and I have taken them here for service throughout their lifetimes. They have worked with us to provide reasonable service for minor and major work. However, there are no "little extras" that would make me rate them a 5 and HIGHLY recommend them to friends which other dealerships provide: shuttle service - I get dropped off but not picked up car wash (exterior and wipe down interior) - if they keep it all day, it would be nice to have a clean car reduced wait times - open earlier for drop off - spread out the arrivals rather than a big line-up at 8am, have more than 1 driver (Jared is FANTASTIC but he can't be everywhere at once - he remembers where I work and is chatty, or not, depending on the customers). More
terrible Service The absolute worst service ever. Dont bother calling. no one will answer. they have a message box so dont expect prompt information. Dont call Subaru The absolute worst service ever. Dont bother calling. no one will answer. they have a message box so dont expect prompt information. Dont call Subaru Canada to find out why they are to cheap to have a person answering the phone because they also have a huge wait time/ answering machine for anyone dumb enough to buy a subaru. No matter when you Call or how many times. Same waste of time BS. leave a message and we will get back to you when it suits us More
Bad customer service, bought elsewhere I went into Centaur Subaru to purchase the new 2017 forester. We knew what we wanted and since this dealer was located on the south-side, we went in I went into Centaur Subaru to purchase the new 2017 forester. We knew what we wanted and since this dealer was located on the south-side, we went in to work on a deal. The standing and waiting around to move forward and proceed with the sale was agonizing. Unfortunately for them, they are not the only Subaru dealer in town. So after 90 minutes of them playing games and always busy with whoever else, we jumped in our car and drove across town. Had a Deal Done and signed in just under an hr. Subaru does have a good product, thats why we purchased one, but you might as well deal with some decent sales guys as well if you can... More
Good product but poorly run dealership, not female friendly. Consider using Centaur Subaru if you must have a Subaru, Centaur is less pressured and more customer friendly. You can also use Unhaggle or Car Cost Consider using Centaur Subaru if you must have a Subaru, Centaur is less pressured and more customer friendly. You can also use Unhaggle or Car Cost Canada to avoid the sales department completely. The other option is to look at Toyota or Honda which have better sales departments. Notes: - Aggressive young men only in the sales department that appear to be on commission and don't know a lot about the cars. This is not a female friendly place to buy a car. - Not time management skills, they kept us waiting several times. Quite chaotic at times. More
Definitely Recomnend Just bought a Forester touring 2.5i, Adam Pope provided very good service and they prepped the car and had 3M package and protection package done same Just bought a Forester touring 2.5i, Adam Pope provided very good service and they prepped the car and had 3M package and protection package done same day. Service all the way through was excellent and friendly. Competition was slow to respond and would not give a price without sitting down with the manager with an offer. Would definitely recommend Centaur Subaru. More
Don't walk...RUN!! Pathetic, rotten customer service! Our family has collectively owned 10 Subaru's over the past 22 years. They were great, affordable vehicles. Fortunately for us we were able to find Our family has collectively owned 10 Subaru's over the past 22 years. They were great, affordable vehicles. Fortunately for us we were able to find an excellent service provider that was NOT Centaur and NOT Subaru Calgary. We've had terrible experiences with both dealers. When my last vehicle died, I test drove the Subaru Crosstrek hoping to purchase a new Subaru. The sales person had a serious lack of knowledge regarding the car and after reading numerous bad reviews about Centaur and Subaru Calgary, I decided to purchase an Acura instead. I've been thrilled with my SUV and even more thrilled with their excellent service department. One family member still owns a Subaru and has had the misfortune of dealing with Subaru Calgary. She's had her vehicle in the service department for the same problem over and over. The problem is NEVER solved and they have no recollection or record of the problem. Repeated appointments have been set up, she brings the vehicle in and big surprise...they don't have the part. Even though the appointment was set up for the specific problem. They've wasted so much of her time and MONEY and the bad part is they DON'T CARE at all. People should ban this dealership and Subaru Calgary is no better. They have the market cornered in Calgary and they know it. If you buy a new Subaru you have NO choice but to deal with these extremely incompetent bozo's!! The owner of Centaur should be embarassed about the total lack of service AND lack of caring that they provide, along with the extremely bad attitude of the service dept. or should I say LACK OF SERVICE DEPT. My advice go elsewhere to buy a vehicle or you'll have major regrets. More