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Car-On Auto Sales

Ottawa, ON

3.7
688 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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688 Reviews of Car-On Auto Sales

January 27, 2016

Great customer service Simon and Wade definitely made my first car buying experience a great one! They were very patient with me and made sure to go through every detail. Th More

by asieb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade, Simon Caron
January 26, 2016

Excellent customer service The warm friendly experience my husband and I received was amazing. There was no pressure to buy a car just an extremely knowlegable person that wante More

by Twynter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markus Boyd
January 26, 2016

Fine experience I bought an '06 Honda Odyssey from Shawn. Shawn was a pleasant, easy to speak with salesman. Everyone at Car-on was extra nice to deal with, consideri More

by GuyRochon37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Ingham
January 21, 2016

awful purchase and experience with the vehicle I would never recommend this dealer to anybody since they are there to take advantage of people that has no experience of buying a vehicle trusting th More

by princess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cannot remember the sales man
Jan 22, 2016 -

Car-On Auto Sales responded

Dear Princess, We are really sorry to hear you are having problems with your vehicle. Car troubles, whether it’s on a new vehicle or an older one, are never pleasant. Unfortunately with the limited information we have in this post it is impossible for us to reach out to you in an effort to see how we can help you with these problems. Car-On has been in business for over 30 years and more than 50% of our sales are from repeat customers and people referred to us by past customers. We take a lot of pride in what we do. Unfortunately sometimes things may be out of our control. I’m not sure if you brought the vehicle to us for service or if you brought it to another repair shop? Please feel free to contact either myself or our service manager Mathieu, we would like to do whatever we can to help. I’m not sure whether you are aware, but our service department is open from 6AM to midnight in an effort to service our customers when it is convenient for them. We also offer additional protection for our customers. Car-On offers warranties on all the cars we sell. These warranties can extend as far as 10 years or 200,000km. As an additional step to ensure customer satisfaction Car-On offers Canada’s ONLY 30 day refund policy. This 30 day REFUND allows our customers to drive their vehicle and make sure everything is working properly, that they feel comfortable driving it and should there be any issues they can bring it back for a refund. Had we been aware of a problem with your vehicle or any other vehicle that we are selling, we would not have sold it to you and much less be offering a 30 day REFUND policy. We realize that customers can choose to purchase at any dealership and we value that they have chosen us to do business with us. We appreciate our customers and are sad when we hear of anyone not having a good experience. Please feel free to contact me directly if there is anything we can do to help you. Pierre R Caron President Car-On Auto Sales

January 08, 2016

Friendly and fair I really appreciated the friendliness of all of the staff and their willingness to work hard to put a complicated deal together. Thanks to all of you More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Mario Brunet, Ken Iselmoe
January 06, 2016

Great people!! Sean was my salesperson for finding a used car - a short while ago- was so impressed with the service I received from him and all departments! Sean wa More

by Designer nat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pierre Caron, Richard Brault, Justin Murray, Sean Ingham
January 03, 2016

No info on your total contract until last minute of signing They will charge you extra on your contract read and look at what they write down.No call back to see if your car his working good .Check for GPS inst More

by paulhoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Stewart
January 02, 2016

Very Good services They give me a very good service and when I go to Caron-Auto, I feel like at home and they treat me with respect . More

by Ubee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Mario Brunet, Ken Iselmoe
December 25, 2015

Knowledgeable and helpfull Wade Kerr, our salesman was very knowledgeable and helpful. When I told him my needs in a car, he was quick finding what I needed and also recommende More

by barry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Kerr, Richard Brault
December 12, 2015

Excellent service I came in to see a Honda Accord I saw online. Not only did I have a great, pressure free test drive, one of the staff (Caron junior) let me test drive More

by chris999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caron junior , Jacques Pelletier
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