Blue Mountain Chrysler

I purchased my second vehicle from Blue Mountain Chrysler last week. 2nd one from the same Sales guy named Aaron. Nothing but a great experience from the moment I walked in til when I left with my keys. He d last week. 2nd one from the same Sales guy named Aaron. Nothing but a great experience from the moment I walked in til when I left with my keys. He does everything he can to accommodate you as well as the rest of their staff. Neil, Shari, Jamie, Jason (helped me with installing my kids car seat). You were all and are always excellent. Thank you very much! More

Pleasant, helpful, thorough Kirstyn was helpful and empathetic. Did her best to squeeze me in since my car was not drive able for any great distance. Pleasant shuttle driver. Kirstyn was helpful and empathetic. Did her best to squeeze me in since my car was not drive able for any great distance. Pleasant shuttle driver. Tanya who filled in for the driver to pick me up was interesting to talk to and I could tell she was genuinely interested in making the service experience as pleasant as possible. A clean car and bottle of water were a nice touch More

The warranty work was completed in a timely manner. But I ask for a cost on a tranny service and was told its life time fluid. The owners manual clearly stats one should be done at the kilometers my vehicle ask for a cost on a tranny service and was told its life time fluid. The owners manual clearly stats one should be done at the kilometers my vehicle is at. More

Very happy with my new Jeep. Shari is an amazing sales lady. Very helpful with the whole process. I will definately recommend her to friends and family, even strangers if they ask where I purchased it! Th lady. Very helpful with the whole process. I will definately recommend her to friends and family, even strangers if they ask where I purchased it! Thank you again very much Shari for your great service. Came in as a customer and left with a new friend and vehicle! More

I’ve been a customer for my last three vehicles, always found a Friendly and helpful staff. Very efficient technicians. I had a question about my bill this time, but Jason handled it perfectly. found a Friendly and helpful staff. Very efficient technicians. I had a question about my bill this time, but Jason handled it perfectly. More

Booked an oil change a week ahead and still had to wait 1 hr and 20 minutes. Not impressed Couldn't get the oil cap off so I had to pay 35$ for new cap. Not impressed hr and 20 minutes. Not impressed Couldn't get the oil cap off so I had to pay 35$ for new cap. Not impressed More

Customer service We had the best service from Aaron when we purchased my new truck. He went above and beyond. Gave us a neat gladiator to drive while our bed liner was We had the best service from Aaron when we purchased my new truck. He went above and beyond. Gave us a neat gladiator to drive while our bed liner was being done. Thumbs up 10 stars. We will always go there. Joan More

Several Terrible experiences! Would never buy again! A letter I personally sent to the General Manager who didn’t even reply. After this the repairs were made. I was told upon signing that I had one “def A letter I personally sent to the General Manager who didn’t even reply. After this the repairs were made. I was told upon signing that I had one “defer a payment” a year. I called in to ask for this to happen 20 months into the term and I was told they don’t make those types of agreements and nothing else could be done. They lie and say anything to get the sale and then don’t follow through on anything. Overall I have had several terrible experiences with this dealership and would NOT recommend anyone to make a purchase here. The original reason why I came into your dealership: -2018 Jeep Wrangler sport, $2900 down, 1.99% leased for 2 years @ $29/week. Sales Rep: Aaron Hawkins Finacing: Phill Fisher I was informed by Aaron I did not qualify for this offer because the leasing company questioned my credit. Phill called me later and told me I could build my credit with a cheaper vehicle and get a wrangler in 12-18 months. I met with Aaron a few days later to view qualifying vehicles. Phil and Aaron both stated I could get a bank loan for a vehicle over $360 a month even though the lease would have been $160 a month with the automatic option added for the wrangler. A few days later I came in to sign some paperwork for a Micra. I was told for several days (almost a week) that the vehicle was being safetied. Yet another day, I came in to pick up my vehicle and sign the final paperwork. All the paperwork was signed. I waited for 30-45 minutes in the lobby to be told the bank wouldn’t finance me (because of my Honda loan which is very openly on my credit if anyone actually checked.) I was sent home to await a phone call. I was informed the following day that Blue Mountain Chrysler would personally finance me (which I am honestly very greatful for). I was finally allowed to pick up my car after making another appointment to come in. I had to wait from March 16- April 3rd to actually recieve a vehicle. Two weeks later April 16, I was driving and the wipers stopped working completely. Thinking it would be a simple fix I took it to a local shop and was quoted $850 with labour to fix the “wiper transmission”. That is over four months worth of payments for a repair on a vehicle I had two weeks. I haven’t even made a payment on it yet. I called Aaron (April 17) and he stated I needed to bring the vehicle in to get the problem personally diagnosed by your company. I made another appointment and brought it in a day or two later. I was sent home once again with no solid information about what was going to be done. I received a phone call on April 23 to make an appointment to come get the problem with the vehicle fixed although I had to wait till April 25. Today (April 25) I got off work and drove to your dealership in the rain, to get my wipers fixed. I waited in the lobby for 25 minutes to be told “no one knows why the appointment was made because the part wasn’t even ordered”. Since March 16- April 25 I have been to Blue Mountain Chrysler over 8 times. All of the joy and excitement of purchasing a “newer more reliable” vehicle has been taken away due to your staffs extremely unorganized, unprofessional behaviour. Just because I didn’t buy a $50000 vehicle, doesn’t mean my time or money is worth any less and that’s the demenor in which your staff handle things. After the vehicle was fixed I left the situation alone. Although I had started a report with the Ontario Automotive Association against how they treated the entire ordeal. I made every payment on time for 20 months and was still treated like garbage by staff. NEVER EVER would I buy a vehicle from here again!!!! More

Friendly, efficient, positive They are knowledgeable, and friendly team that helped us find the right vehicle for our family within our budget. Would recommend this dealership to a They are knowledgeable, and friendly team that helped us find the right vehicle for our family within our budget. Would recommend this dealership to anyone. More

The experience was very nice! Blue Mountain Crysler is, very welcoming, friendly, and quick with service! The building is very neat and tidy as well! I would definitely recommend t Blue Mountain Crysler is, very welcoming, friendly, and quick with service! The building is very neat and tidy as well! I would definitely recommend this place! More