Birchwood BMW

Engine Service Long and short of it...engine oil indicator came on. Wasn't sure if I should drive it to the dealer for service. Eric (salesman) went out of his way, Long and short of it...engine oil indicator came on. Wasn't sure if I should drive it to the dealer for service. Eric (salesman) went out of his way, came to our house, picked up the vehicle, left his there in case we needed it, then returned our vehicle to us after service that same day. Didn't have to miss work or spend time at the dealership. Greatly appreciated. More

Customer Service is Exemplary I am always amazed at the level of customer service delivered by Birchwood BMW. Whether it's booking an appointment or dealing direct with a Service I am always amazed at the level of customer service delivered by Birchwood BMW. Whether it's booking an appointment or dealing direct with a Service Advisor, they always go above the call of duty and treat you like family. More

Consistent high quality service. Every trip to Birchwood BMW is a pleasurable one because staff are consistently friendly, courteous and professional. Any question I have is returned Every trip to Birchwood BMW is a pleasurable one because staff are consistently friendly, courteous and professional. Any question I have is returned with a knowledgeable reply. More

Birchwood BMW has an amazing staff. They do their best to spoil and help their clients. I always leave drive out of there very satisfied with their service. spoil and help their clients. I always leave drive out of there very satisfied with their service. More

This was my second purchase from Birchwood BMW...... sales people are great as well as the service department! Got treated like family! The staff remembered me and always make me feel welcome!!!!!! High sales people are great as well as the service department! Got treated like family! The staff remembered me and always make me feel welcome!!!!!! Highly recommend!!! More

accommodating I recently had a unique situation that required prompt attention and the service department was able to fit me in. I really appreciate the effort to I recently had a unique situation that required prompt attention and the service department was able to fit me in. I really appreciate the effort to accommodate me. More

Knowledgable staff Bryan from service was very knowledgeable. My car had broke down and Bryan was able to confidently give me an idea as to when my car would be back and Bryan from service was very knowledgeable. My car had broke down and Bryan was able to confidently give me an idea as to when my car would be back and ready to go and the information that I needed when questions arose! Great service from Birchwood BMW More

Follow up service The staff at Brichwood have always made me feel like I am the only customer there - and they listen closely to what I have to say. The service staff The staff at Brichwood have always made me feel like I am the only customer there - and they listen closely to what I have to say. The service staff and manager provide fast, friendly and efficient service whenever I bring my car in. The car itself, and the great service and follow up I always experience, means that I will continue to purchase BMWs. More

Amazing Staff The staff when i was picking out my new MINI JCW were friendly and helpful. Aislynn was very friendly and a nice first contact. Nicole was amazing The staff when i was picking out my new MINI JCW were friendly and helpful. Aislynn was very friendly and a nice first contact. Nicole was amazing to deal with and set everything up for my purchase. Tony was so knowledgeable about MINI. More

Friendly and Very efficient I've always had excellent vehicle service from Birchwood BMW. The service area is often busy but the reps maintain their cool and stay friendly, I've always had excellent vehicle service from Birchwood BMW. The service area is often busy but the reps maintain their cool and stay friendly, focused and responsive to my concerns. In my experience, the technical staff are effective at identifying and repairing problems (including issues that I may not have recognized myself). I've found this to be true whether or not the problems are covered by warranty. I also very much appreciate their use of texting to stay in touch - it's by far the most effective way to contact me. More