Birchwood BMW

Truly The Best Service I have ever received. It’s like no other. Gaoxiang Bi was my Service Advisor. Outstanding, professionalism, World Class! From the moment I dropped my car in night drop, I received a co other. Gaoxiang Bi was my Service Advisor. Outstanding, professionalism, World Class! From the moment I dropped my car in night drop, I received a confirmation at 6:30 am they were starting to work on it when the mechanics arrive. Oh, I must mention I kept this BMW so long I could’t part with it, I needed a new part. The experience made me want to buy from BMW Birchwood in Winnipeg and I don’t even live there. I’ve owned 5 New BMW cars and wish I knew about Winnipeg’s BMW service. I highly recommend you consider the purchase there. I would fly or drive to purchase there. You will be proud and impressed you did! From pricing to on going service from the management & team you cannot go wrong with a lifetime of owning a BMW from Birchwood BMW Winnipeg! P.S I love my Z4 Too! Truly, Mary Ann Turrie More

All aspects of the service were excellent. From booking the appointment to being met on arrival to the work being done on time . Service staff are always friendly and helpful. This time Brian and Bill, t the appointment to being met on arrival to the work being done on time . Service staff are always friendly and helpful. This time Brian and Bill, thanks guys. More

Bill's services and professionalism were top notch! All of our questions were answered and the level of communication that Bill provided was outstanding. Bill accommodated us for additional work to be done of our questions were answered and the level of communication that Bill provided was outstanding. Bill accommodated us for additional work to be done same day that wasn't part of the original scope of work; provided a loaner car and arranged the extra service to be done in a timely manner. Bill and staff go out of their way to make sure the customer experience is exceptional. Your dealership is the only business that I have been to during this pandemic that actually adhered to every safety health rule while being discreet and making it seem normal. This made my experience feel like it was a regular day! We are a new BMW owner and know we made the right decision on the brand and quality of service. Wish we would have purchased BMW's years ago. Looking forward to our next service appointment! More

I appreciate the clear communication from Bi as to what was was to be done and for how long. They provided information on what would be needed next at the following service. was was to be done and for how long. They provided information on what would be needed next at the following service. More

Pleasant experience without pressure. Both the salesman (Paul Luo) and sales manager (Benjamin Kuilman) were accommodating, patient and more than willing to answer questions and demonstrate features. (Paul Luo) and sales manager (Benjamin Kuilman) were accommodating, patient and more than willing to answer questions and demonstrate features. More

Good customer service We purchased our first BMW car. Paul Lou (Sales Agent), Steve (Sales Manager), and James (Finance Manager) have provided excellent services. It's an o We purchased our first BMW car. Paul Lou (Sales Agent), Steve (Sales Manager), and James (Finance Manager) have provided excellent services. It's an overall good experience dealing with this team.Thank you for the gifts, our family is very satisfied! More

I have had very few problems since driving my fourth BMW. Over the years and recently have found the staff courteous, knowledgeable and efficient at dealing with those times when I needed their services. Over the years and recently have found the staff courteous, knowledgeable and efficient at dealing with those times when I needed their services. More

Costly BUT worth it!!! All service personnel are amazing, polite even if they are not your particular assistant... I find that the staff are helpful and approachable, I ask All service personnel are amazing, polite even if they are not your particular assistant... I find that the staff are helpful and approachable, I ask what the cost of a service /part will be and I receive an answer without a condescending look or remark. I ask for a written, itemized list of future repairs and prices In order of importance that need to be attended to.... I realize I have an older vehicle, but it’s mine, I own it! Definitely an extra thanks to Bryan Livingston.... More

Ideal dealer experience Service is done properly , on time and they always get it right. Stress free interaction and excellent Covid 19 precautions. work was completed on ti Service is done properly , on time and they always get it right. Stress free interaction and excellent Covid 19 precautions. work was completed on time and no need to return for additional corrections. More

a very good dealer great staff, quick service, and a nice environment. Just a little far. The communication was pretty good and the service advisorBi knew exactly what I great staff, quick service, and a nice environment. Just a little far. The communication was pretty good and the service advisorBi knew exactly what I wanted. He was professional, patient and willing to help. Very great experience! Thanks. More