Baytowne Hyundai

Always reliable, great parts department. Great service desk team. They won’t rip you off Great service desk team. They won’t rip you off More

On Saturday, September 28th, we visited Baytowne Hyundai. After a lengthy four-hour negotiation (where we receive $2000 less for our trade (offset by $600 in accessories)and MSRP on the new vehicle) we agree After a lengthy four-hour negotiation (where we receive $2000 less for our trade (offset by $600 in accessories)and MSRP on the new vehicle) we agreed to a deal as we really liked the vehicle and placed a deposit for a vehicle they were to locate for us. We were assured we'd receive updates throughout the process. Our credit application was processed, and we anticipated approval news soon. However, we didn't hear back until WE initiated contact on Tuesday following our visit. Confirmation of our approval and trade-in acceptance came after several calls. By Wednesday, October 4th, we learned from Suzie, the business manager, that a car matching our criteria was at the port, soon to arrive at the dealership. Communication ceased again until we followed up on Friday, October 11th. Alfred, our salesperson, promised to check on the car's arrival the following week. Despite our follow-ups, NO updates were provided until Wednesday, October 16th, when Alfred mentioned that the manager was updating the ETA, with the last update being October 5th. By Thursday, October 17th, still without an update, WE reached out again. Alfred then confirmed the car was at the compound but couldn't provide a VIN or a clear timeline until the next day when Adam, another business manager, left a voicemail (1:38pm) saying the car had arrived. We immediately called back (1:41pm)without response until Monday, when Shannon, Business manager, set an appointment for us to pick up the vehicle at 3 PM on the same day. Upon arrival at 2:45 PM, Alfred casually assisted us with the car, the app, and initial paperwork. Notably, our ordered accessories were MISSING despite a substantial deposit weeks prior. While waiting for Shannon for further financial processing, we grew impatient. Alfred and Adam (the one who didn’t return phone call), trying to resolve the situation, offered four free oil changes in exchange for a favorable review, a proposition we found inappropriate. By 3:40 PM, Shannon began discussing warranties, which quickly turned into an unwanted sales pitch. We declined, pressed for time due to prior commitments. The final paperwork revealed an error in the cheque amount, which was slowly corrected, and we completed the payment around 4:00 PM. Exiting, we met Suzie again, to whom we expressed our profound dissatisfaction with the entire purchasing experience, she simply apologized. Post-purchase, we realized we hadn't received the car's ownership documents, adding to our frustration. Conclusion: Our experience at Baytowne Hyundai was marred by poor communication, lack of coordination among staff, and an overall feeling of neglect despite pleasant interactions with individual employees. The process felt overly complicated and lacked a clear manager overseeing our transaction, leading to significant delays and dissatisfaction. This has been, by far, our most disappointing vehicle purchase experience (having purchased 10 new vehicles). We absolutely would not recommend Baytowne Hyundai. They seem more interested in making money than providing good customer satisfaction. Are we over critical? Or does it sound like poor service? More

David, Adam and Shannon were all very pleasant to work with. They came through with everything I was looking for. Everyone there is very friendly from the minute you walk in and on your way out. I love my with. They came through with everything I was looking for. Everyone there is very friendly from the minute you walk in and on your way out. I love my 2025 Tucson Hybrid!! More

Unprofessional Service and Unreturned Deposit I had a very disappointing experience with this dealership. My family and I visited on Saturday to explore leasing a car. After discussing our options, we ma very disappointing experience with this dealership. My family and I visited on Saturday to explore leasing a car. After discussing our options, we made a deposit of $1,000. However, by Monday, we realized the car wouldn't suit our business needs and decided not to proceed with the lease. When we contacted the dealership to request a refund of the deposit, they flat-out refused. Despite the fact that we never finalized the lease or took possession of the car, they kept the deposit and even threatened legal action when we pressed for its return. This kind of behavior is highly unprofessional, and we felt pressured and misled throughout the process. The lack of transparency and customer service is concerning. I cannot recommend this dealership to anyone seeking a fair and respectful transaction. More

We liked that they gave support when we need it and fixed our car in a timely manner fixed our car in a timely manner More

It was great experience buying a car from this dealership specially David . He is experienced and knowledgeable. Great service and good deal we got from him . Thank you . specially David . He is experienced and knowledgeable. Great service and good deal we got from him . Thank you . More

They were straightforward. I’d asked David to keep an eye out for a particular model and trim and he came through and we concluded a deal in short order. I’d asked David to keep an eye out for a particular model and trim and he came through and we concluded a deal in short order. More

Baytowne Hyundai truly has a staff that makes the car buying process easy and fun! By the end of the appointment you feel appreciated and valued! Shout out to David for making car shopping fun and to Lin buying process easy and fun! By the end of the appointment you feel appreciated and valued! Shout out to David for making car shopping fun and to Lindsay who helped with my financial side! More

My husband and I both got our new vehicles from Baytowne. I purchased mine and he leased his. A truly great experience throughout the process and the follow up was also to be commended. Our sales person D I purchased mine and he leased his. A truly great experience throughout the process and the follow up was also to be commended. Our sales person David was wonderful to deal with and very thorough. It was a very positive experience. More

The service department is awful. My brake lines went while I was driving, and I found out it was part of a recall so I contacted the dealership. After leaving 3 messages they finally My brake lines went while I was driving, and I found out it was part of a recall so I contacted the dealership. After leaving 3 messages they finally returned my call to book my appt. Before I even had my car towed in I filled in the online check-in where I stated DO NOT do any work that is not covered by the recall. Then, before my appt. I spoke to the woman on the phone and said do not do any work beyond what is covered in the recall. Later that day when they finally looked at my car they called and said a brake inspection needs to be done order for them to replace my brake lines because my bleeder screws look rusted. I reluctantly agreed as I just wanted my recall work done. They then called back and said that they cannot replace the brake lines without replacing two of my calipers at $375 plus labour each. I said absolutely not I will have my car towed out and have my mechanic look at it. They then messaged me back 2 minutes later saying actually they can replace my brake lines. They just can’t bleed them and refill with brake fluid to make the care drivable. All supposed to be done for free for the recall. I said fine and had to have my car towed to my mechanic. They allowed my vehicle to leave and not have the proper recall work done that was required as it was a safety recall issued from transport Canada. My mechanic bled my lines no problem and refilled with fluid without having to replace calipers. Imagine that!!! He did say that he found debris in the line from the poor way that they installed the new brake lines and that they should have NEVER let the vehicle leave without properly completing the recall work. They put profit of fake work that didn’t even need to be done above safety. More