Barrie Chrysler Dodge Jeep Ram

outstanding positive experience Never felt pressured i any way, was impressed by knowledge about the different vehicles, warm family-like welcome and care with respect to what I was Never felt pressured i any way, was impressed by knowledge about the different vehicles, warm family-like welcome and care with respect to what I was looking for - I am so happy about a "Dunn Deal"; Steve is an outstanding caring individual, focused on customer satisfaction as the overall most important matter. He awakes confidence of the customer in him to find the best deal possible and affordable. I will gladly refer friends to Steve , respectively Barrie Chrysler Dodge Jeep Ram, to find what fits their personality, as my Jeep had my name written all over it. More

Great experience!! It was a great experience filled with happy excited people. Some seemed as or more excited than I was about my new truck. Michelle Doyle was very help It was a great experience filled with happy excited people. Some seemed as or more excited than I was about my new truck. Michelle Doyle was very helpful and determined to get me into a truck that I wanted. More

Collision repair Very good communication between all parties, workmanship was excellent and customer service was excellent. Both Jim and Katrine were very professional Very good communication between all parties, workmanship was excellent and customer service was excellent. Both Jim and Katrine were very professional and informative with the repair of my vehicle. More

Service Review - Slow Scheduled for 930am service being oil change and tire rotation. Didn’t leave until 1pm. An oil change and tire rotation don’t take 3.5 hours. Understa Scheduled for 930am service being oil change and tire rotation. Didn’t leave until 1pm. An oil change and tire rotation don’t take 3.5 hours. Understand you can be backed up but call me before my appointment to tell me to come in later instead of sitting around at dealership for a good portion of my Saturday. Staff were friendly. More

Multi Truck Purchase Our company leases high end trucks every two years. Our current leases were coming due and we were interested in trying the new Ram 1500. Going i Our company leases high end trucks every two years. Our current leases were coming due and we were interested in trying the new Ram 1500. Going into a new dealership i wasn't sure how this was going to go but I'm pleased to say that it was a good experience. I walked in and was immediately greeted by my sales person Josh who showed me the truck in their show room. I came back a couple days later to hash out a deal on three trucks. Sport, Longhorn and a Limited. Between Josh and Moe the Sales Manager we were able to very quickly and easily come to a fair deal for all parties. I've purchased a lot of vehicles over the years and this was one of the easier experiences. I've picked up the Sport and have ordered the other two. More

See below I will try to write this the best I can. I firstly apologize as I am still very shocked at what has happened. I have been taking my truck for regul I will try to write this the best I can. I firstly apologize as I am still very shocked at what has happened. I have been taking my truck for regular service intervals to this location for years and never expected this would happen. I took my 2018 dodge 1500 Ram with under 50,000kms in for a faulty warranty repair last week at 4:30pm due to an extremely loud and dangerous distracting squeak coming from the front end. The initial walk around was great and the staff were as helpful as they’ve always been. They were very quick to diagnose and to inform me that a front control arm would need to be replaced for free immediately. I asked how long this repair would take approximately and was informed it would take between 2-4 hours. The service department was unsure if they would be able to complete the repair the same day. Since the time was ticking, and their shuttle stops running at 6pm (already 5pm by that time) I asked if they would provide a rental car at no charge. They said yes, absolutely, and they are coming now to pick you up. Well, didn’t that work out perfectly? I thought so at the time, but I was wrong. Arrived at the rental car agency in Barrie and they agreed that they had talked to Barrie Chrysler about the rental and yes, they would cover it at no charge. Great. Drove the rental car home that night, and dropped the rental car off in the morning at 7am. I received a call at 7:05am that same morning, when I was on my way back to pick up my truck from the upper management in the service department saying that they would not be paying the rental car because it was a minor fix. Really? You said you would provide a rental car and no charge, car agency said it was covered, dropped off the car and got a receipt, deposit was credited back, and now today I see an unauthorized charge on my credit card for a rental car? Is this the way you treat loyal customers? Hats off to the guys in the back doing the work as they always do a great job. Review was in regards to their upper management in the service department. More

Amazing service! Made entire process very relaxing Beginning with walking into the dealership to driving away in our new 2019 Dodge Grand Caravan, our experience was amazing and we are so grateful to h Beginning with walking into the dealership to driving away in our new 2019 Dodge Grand Caravan, our experience was amazing and we are so grateful to have met both James & Josh! James took the time to hear our story and help us achieve our dream of owning a brand new vehicle, without ever feeling judged. Barrie Chrysler is a huge dealership but it truly is a family feeling that's conveyed by the entire team. Josh was overly kind, knowledgeable, funny and compassionate. We truly felt supported through our experience and will never go anywhere else. Josh is a natural when it comes to working with people and his love of the automobile industry and his small town stories made it feel like we were working with a friend. Christine from finance was such a pleasure to work with. She has a wealth of knowledge and ensures there is clear and accurate communication. We just loved her energy and patients! Thank you to everyone at Barrie Chrysler!! More

Horrible service and problem wasn’t fixed. Had to bring my vehicle back not 5 mins later as same problem occurred. Cost over $2000 and problem wasn’t fixed. When I and problem wasn’t fixed. Had to bring my vehicle back not 5 mins later as same problem occurred. Cost over $2000 and problem wasn’t fixed. When I brought it back, funny how it only took minutes to check again and fix yet I was charged over $842 in labour. Feel I was completely ripped off. I will never ever bring my vehicle back here nor will I recommend it to anyone More

1 happy guy The second I walked in I was greeted with a smile and a Firm hand shake. I had the pleasure of dealing with Zach, who was knowledgeable, friendly and The second I walked in I was greeted with a smile and a Firm hand shake. I had the pleasure of dealing with Zach, who was knowledgeable, friendly and patient as I flip flopped between trucks. I had the impression Zach was helping me find my dream truck and not just trying to get a sale in his name. I could not be more impressed with the service, payment options and staff. New life long customer of Barrie Chrysler. More

Customer Service Leaders Cheerful sales team and a no pressure buying experience. They were able to get the 2019 Jeep Compass Trailhawk that I wanted brought in quickly. Best Cheerful sales team and a no pressure buying experience. They were able to get the 2019 Jeep Compass Trailhawk that I wanted brought in quickly. Best new vehicle purchase by far. More