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Bannister Honda Service & Car Sales
Vernon, BC
2,994 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,994 Reviews of Bannister Honda Service & Car Sales
October 28, 2020
Purchased my Pilot here. I have always received excellent service from friendly, knowledgeable staff. Always happy with the service I have received and feel safe driving away! service from friendly, knowledgeable staff. Always happy with the service I have received and feel safe driving away! More
by New Pilot Owner
Employees Worked With
Patricia Weiss
October 28, 2020
I have taken my 2006 Honda Civic for service since I I have taken my 2006 Honda Civic for service since I purchased the car there and have always received great service. The staff is friendly and helpf I have taken my 2006 Honda Civic for service since I purchased the car there and have always received great service. The staff is friendly and helpful, And I will continue to go there . More
by MPCONSTRUCTION
Verified CustomerEmployees Worked With
Patricia Weiss
October 28, 2020
I was tended to by Jack Decaire and he was THE BEST. Personality plus, informative and explained my issues in full detail. Certainly an asset to your company. Other dealers could learn a lot from him Personality plus, informative and explained my issues in full detail. Certainly an asset to your company. Other dealers could learn a lot from him. Today’s experience was wonderful. More
by Carolyn.mclaine
Employees Worked With
Jack Decaire
October 28, 2020
I took my car in for a oil change a hour early and they got it in early and done in 45 minutes. I got the same service and smiling faces as the day I purchased my car. Jack took time out of his busy day got it in early and done in 45 minutes. I got the same service and smiling faces as the day I purchased my car. Jack took time out of his busy day to go over some questions I had and came out to the car and showed me himself. By far the best dealership I have ever been too to get the same service as the day you buy your vehicle. Keep up the amazing work guys, you have an amazing crew and I look forward to to our next service date. Matt Bayley More
by MATTBAYLEY03
Employees Worked With
Roxane Seaton, Jack Decaire, Patricia Weiss
October 27, 2020
The service is always great, the staff is super friendly and informative! They are always wanting to help and give as much information as they can. The prices are pretty good as well! and informative! They are always wanting to help and give as much information as they can. The prices are pretty good as well! More
by Lyndon S
Employees Worked With
Jack Decaire, Cyndi Thom
October 27, 2020
I sent immediate feedback to your email after I got my truck back, but I have not received a response from anyone at your dealership. Work done on my truck, despite kt being a simple job (putting tires on truck back, but I have not received a response from anyone at your dealership. Work done on my truck, despite kt being a simple job (putting tires on), wasn't completed (broken sensor, less than 1/2 the required psi in the tires) More
by MIKE_CAMBRIDGE
Employees Worked With
Patricia Weiss, Cyndi Thom
October 27, 2020
I prefer Honda, because they know my car, and I trust them to do an excellent service on my vehicle. They always give it a very thorough going over! them to do an excellent service on my vehicle. They always give it a very thorough going over! More
by Noreen Delisle
Employees Worked With
I don’t know anyone’s name. Sorry
October 26, 2020
We pulled into Vernon, after travelling from Ontario to our new home in the Okanogan Valley, looking for a used AWD vehicle. The first dealership we came to was Bannister Honda and the sales rep we dealt w our new home in the Okanogan Valley, looking for a used AWD vehicle. The first dealership we came to was Bannister Honda and the sales rep we dealt with was Colin Hamilton. Colin was very attentive to what we said about what we were looking for and how we are planning to live here. He took us out to the lot to show us 3 cars that matched our needs. We actually bought the first one we took out for a test drive. Colin was the best sales person I have ever dealt with! He was pleasant, polite and not pushy. He made us feel valued and well cared for. The dealership is obviously committed to our health safety in this time of Covid. All of the staff we came into contact with at Bannister Honda were friendly, helpful and cheerful, eager to help us in more than just buying a car. They bent over backwards to make us feel welcomed to the area and give us ideas of things to do here. Even those who did not directly deal with us were obviously helpful and cheerful. We would definitely recommend Bannister Honda! More
by kathychomitz
Employees Worked With
Don Hodgin, Shae Smith, Colin Hamilton
October 25, 2020
Always great services, friendly and helpful staff. Speedy service and clean and comfortable show room. We will continue to support Bannister honda in Vernon bc service and clean and comfortable show room. We will continue to support Bannister honda in Vernon bc More
by adam chubocha
Employees Worked With
Khoa Vo, Patricia Weiss
October 25, 2020
I brought my car in to have my winter tires installed yesterday (Saturday October 24th, 2020). My appointment was for 10am and when I dropped it off I was informed that my car would not be ready until t yesterday (Saturday October 24th, 2020). My appointment was for 10am and when I dropped it off I was informed that my car would not be ready until the end of the day because there was only 1 technician working. I had also brought my mother's car in to have the tires retorqued because she had just had her tires changed last week. Patricia Weiss said that she would not be able to pull off the 1 technician to retorque my mother's tires. It seemed very inefficient to only have 1 technician working on a busy Saturday when it was known in advance that there was a full schedule. No explanation was offered for having only 1 technician in on a Saturday. I received a call from Patricia at 1:00pm telling me that they could not find my winter tires and wondering if I had forgotten that I had them at my house. Her tone was not at all apologetic or conciliatory. I informed her that I had my tires stored with Honda and that they WERE NOT at my house. She stated again that they could not find them and that the 1 technician on that day DID NOT HAVE THE TIME TO KEEP LOOKING FOR THEM. I asked if they would be buying me new winter tires and rims and she said that she couldn't do anything for me and that it was up to her manager who wouldn't be in until Monday. I told her that I had just purchased brand new Pirelli winter tires from Bannister Honda last year and that I had the receipts to show that I had purchased them, and that they were in storage with Honda. She said that they would keep looking. I called Don the Sales Manager and he looked as well but could not find them. I received another call from Patricia at 2pm telling me that they still couldn't find my tires and that they couldn't do anything for me so I should come and pick my car up. Again, not apologetic or conciliatory. After picking up my car, Patricia phoned me again to ask if the winter tires were already on my car because the technician said that we have winter tires on our car. I told her that they were Nokians, not Pirellis and that they were not winter tires. She said no, they are winter tires, that's what the technician said. I was so angry at this point I didn't argue. I am beyond frustrated to have wasted my time like this and to have to come in again, since I purposely made this appointment on a Saturday because I work during the week. As well, I need my car to have winter tires because I will be driving to Kelowna next week but now have to change my plans. There are 7 Hondas in my family and we have always remained loyal to your dealership. I hope that I will experience the same level of service that I have received in the past and that you will rectify this situation. More
by NUFFYSPLAYHOUSE
Employees Worked With
Patricia Weiss
