Bannister Chilliwack Chrysler Dodge Jeep Ram

Bad customer service and sales I bought a 2016 challenger scat pack and when I test drove the car had bad viberation in brakes from being warped. Was told it was just rust from sitt I bought a 2016 challenger scat pack and when I test drove the car had bad viberation in brakes from being warped. Was told it was just rust from sitting in lot. So when I purchased the car I said if the breaks are still bad will you fix them. They said yes but to drive it for a few weeks to see if it went away. Sure enough it didn’t. So when I brought the car back they replaced the breaks but put on cheap aftermarket rotors and pads which this car has Brembo brakes and rotors from factory and are not the same. So if you want cheap service, people who don’t know what they’re talking about and just trying to get a sale and a general manger who likes to yell at they’re customers go there. I regret buying this car from them and should have just continued buying my cars and trucks from Mapleridge Chrysler More

Unbelievable Service I drive a new VW Jetta and I had the unfortunate experience of having the car driven on a flat tire. The car was driven so long that we were not able I drive a new VW Jetta and I had the unfortunate experience of having the car driven on a flat tire. The car was driven so long that we were not able to salvage the tire. I started calling around to tire shops in the lower mainland at 4pm, including VW, but no one had one tire available it would have to wait until they could order it in. This wouldn't work for me, Stacey Seniuk of O'CONNOR Dodge Jeep, being the consumate professional recognized that I had a major issue and made some phone calls. He got back to me immediately and said he could have the tire in the next day, mounted, balanced and ready to roll. He even offered me his own personal vehicle to use if I needed to get to work. That is the very essence of customer service, and a man who cares about the people in his community! Looks like there is a new Dodge Ram in my future and all my business will go to Mr. Seniuk! More

Move on (if your Dodge can drag itself elsewhere)! Van quit working on a Friday morning, I called O’Conner and asked if they could get to it, I was told it would take a day or two. I got the van into Van quit working on a Friday morning, I called O’Conner and asked if they could get to it, I was told it would take a day or two. I got the van into them at 11 Friday morning. I heard nothing for the rest of Friday, expecting to have the van repaired on Saturday (“it will take a day or two” I was informed)! At 3:40 on Saturday (20 minutes before closing) I called O’Conner expecting my van to be done (I did not receive a call from them - at this point they have had my much needed van for over 28 hours), I was told all service reps were busy, but they would call me right back. They closed at 4, and no one called me back. Seriously, call your customers back, whether you have good news or bad, call them back! First thing Monday morning I called again, was told they had not worked on the van yet. Finally figured out the problem late Monday morning. Heard nothing again from them for the rest of Monday. Tuesday morning, I have to call O’Conner again (did I mention that you should call your customers)! They return my call at 9am to tell me they won’t get the job done until Wednesday (an alternator job - not a major job). How do you figure that with 8 hours left in the day, and with already having the van for the fourth day, you already have decided we won’t be working on it today? I spoke with the Manager and he seemed reasonable. I again had to call Tuesday afternoon, spoke again with the Manager who informed me the work was done. An hour after getting this news, the service rep calls me and tells me the work is done! 5 days after dropping off my van (for an alternator) I get it back, and to appease me, they tell me that they have given me something on the bill for the trouble. I get a free car wash for my trouble ($1200 invoice, 3 days late, numerous aggravating phone calls), and a car wash is the answer to very poor service? So very unimpressed with the service and product, I sold the van - good-bye O’Conner and good-bye Dodge! More

EASY, NO PRESSURE PURCHASE! Daughters first major vehicle purchase and Bill Reid made it easy, relaxed and enjoyable. Bill worked very hard to stay within the budget she had. A Daughters first major vehicle purchase and Bill Reid made it easy, relaxed and enjoyable. Bill worked very hard to stay within the budget she had. A great experience and she is so happy with her vehicle! From test drive to finance to insurance it was quick and easy. We will definitely shop here again when we are in the market for a vehicle. More

Great Vibe, Awesome People Had a great experience here today with Jon and Elizabeth. Kayla rushed in for insurance. Cool vibe, tons of selection, and made you feel at home. Go c Had a great experience here today with Jon and Elizabeth. Kayla rushed in for insurance. Cool vibe, tons of selection, and made you feel at home. Go check them out More

Customers treated with dignity and fairness Brad, Stacey and all the staff that my wife and I interacted with at O'Connors treated us well I didn't feel that greasy salesmen thing going on. They Brad, Stacey and all the staff that my wife and I interacted with at O'Connors treated us well I didn't feel that greasy salesmen thing going on. They didn't flinch at the budget we gave them they didn't try to up sell us on something we don't need. Brad didn't drop a beat on the phone when I told him our budget, he did the opposite, he said come down to the dealership and we will figure it out. With Stacey's help we did indeed figure it out, we are very satisfied customers. I will be back there again and I recommend you visit them as well. Anthony Nicholson 2012 ram 1500 5.7 hemi More

Knowledgable staff and great selection! Our salesperson Brad was awesome to work with. Listened well, brought us a few options and ended up selling us a great vehicle for a fair price. I wou Our salesperson Brad was awesome to work with. Listened well, brought us a few options and ended up selling us a great vehicle for a fair price. I would recommend him and O'Connor to anyone looking for a new or used vehicle. More

Stress free and fantastic Bradley and the team at O’connor were professional and helped work within our budget and provided excellent customer service. After a very bad experi Bradley and the team at O’connor were professional and helped work within our budget and provided excellent customer service. After a very bad experience at another dealership, we were blown away with all of help, support and understanding they provided to our financial situation and current employment status with a new baby joining the family. We drove away with the vehicle we set our hearts on and they even matched the price of a competitors dealership. More

Excellent Costumer Service Coincidentally my daughter expienced 3 different issues with her car. Begining the day prior to traveling on her own to another province. And next Coincidentally my daughter expienced 3 different issues with her car. Begining the day prior to traveling on her own to another province. And next day while on the road To keep it short I will get to the point. No need to explain the exact events. O’Conner and Coquitlem Crysler together listened to my concern, contacted the necessary people to assist us and did so in reasonable time. Followed up twice with myself and my daughter throughout the 2 day trip. This was outstanding for me as a parent who was miles away to know they were as concerned as I that she arrive to her destination safely. And for my daughter. after she received a personal call from the General Manger she went from feeling frustrated and stressed to voiceing a feeling of reassurance and now confident that everything would be ok. Thanks again for truly being available to both of us. More

These people are amazing I just bought my dream dodge truck and I love it so much. I’ve been going to Oconner for years and all the people there never stop cease to amaze me h I just bought my dream dodge truck and I love it so much. I’ve been going to Oconner for years and all the people there never stop cease to amaze me how kind, helpful and understanding they are. I love this place and will always recommend it to everyone. You guys are amazing keep up the wonderful work. More