BMW London

The worst service department I’ve ever dealt with. Looking forward to getting out of this x5 (which I love) just so I don’t have to deal with this dealer anymore. Looking forward to getting out of this x5 (which I love) just so I don’t have to deal with this dealer anymore. More

Disappointing Service Experience I am a new BMW owner, formerly a Lexus owner, and went to BMW London for my very first service visit. When I arrived at the service department, the i I am a new BMW owner, formerly a Lexus owner, and went to BMW London for my very first service visit. When I arrived at the service department, the intake process was ok ... not great, but ok. When I picked up my vehicle at the end of the day, there was no service advisor on staff to walk me through my invoice and address some problems I was having with the navigation system. The behavior of the girl at the counter was aloof and condescending and told me to call back the next day. She never bothered to even say "thank you" before I left. As it turns out, they did not fix my navigation issues. I responded to their online customer survey and outlined my concerns about my experience. In response, Dave Brown contacted me by phone and the very first thing he says is "What can I do for you?" I don't know if he was trained to respond this way or having a bad day, but it certainly didn't make me feel like he gave a xxxx. I emailed Sean Finn (Service Manager). Sean chose not to respond to my email so as a last resort I emailed the Dealer Principal to let him know what happened. The Dealer Principal also chose not to respond to my email, but instead forwarded it to Sean Finn. Sean left me a voice message the next day. I returned Sean's call but I never heard from him again. The only thing worse than an unhappy customer is mishandling that customer's complaint. BMW London is an example of how not to do it. Clearly they are not concerned with losing my business. I am exploring options to have my BMW serviced elsewhere. More

17 years of great sales and repair service I bought my first BMW in 2002 and have had the pleasure of driving at least 8 new, demo and used vehicles all acquired at the dealership during this p I bought my first BMW in 2002 and have had the pleasure of driving at least 8 new, demo and used vehicles all acquired at the dealership during this period. I am particularly pleased with their service and parts department. Every one of the staff are both experienced and helpful. They were all particularly helpful in keeping my 2003 Z4 on the road for just over 15 years and they are now helping an old man keep his 10 year old 3.5 Z4 running like a top! It is good to be part of the family here! More

Purchasing a car Having just purchased my fourth BMW through this dealership I can't say enough about what an enjoyable experience it was dealing with Chris Yeoman and Having just purchased my fourth BMW through this dealership I can't say enough about what an enjoyable experience it was dealing with Chris Yeoman and associated staff members on my latest acquisition. Thank you all. More

Avoid this place!!!! The sales manager Sean is a scammer. Avoid this place or risk years of financial regret. Far better and more trust worthy dealerships in sw Ontario. The sales manager Sean is a scammer. Avoid this place or risk years of financial regret. Far better and more trust worthy dealerships in sw Ontario. More

Dont get a BMW Have used x6 taken into this dealer for service countless times spent over 10k in repairs now over 2 years and the service is terrible they never answ Have used x6 taken into this dealer for service countless times spent over 10k in repairs now over 2 years and the service is terrible they never answer there phone and am certain they have rookie mechanics who dont know what they are doing. With the 10k debt additional we are carrying I could have bought another reliable car with more reasonable expenses and service elsewhere. Not worth the luxury of having performance and handling of BMW. More

HORRIBLE CUSTOMER SERVICE ( SPOKE TO MEGAN IN SERVICE) Spoke to Megan three times so far. First time she said one thing and second time another. I called back to figure out what is what. Turns out first t Spoke to Megan three times so far. First time she said one thing and second time another. I called back to figure out what is what. Turns out first time was correct( all diff information) ignored my comments just went strsight to : woulf you like to book an appointment?". No apology or even recognition of mix up. Both times said has me booked in when I NEVER booked an appointment. So rude and unprofessional. More

Horrible Customer Service Sales wise, I was tossed around a lot. They pushed my delivery date back 3 times with no apology. Service wise they screwed up my first oil change. Sales wise, I was tossed around a lot. They pushed my delivery date back 3 times with no apology. Service wise they screwed up my first oil change. Phone etiquette is lacking and availability for appointments is horrendous. I will not purchase a car here again. More

Worst experience in my life I will give them negative stars. Worst after sales services. Thet do not bother to book appointments. Awedul behaviour. I switched to different brand. I will give them negative stars. Worst after sales services. Thet do not bother to book appointments. Awedul behaviour. I switched to different brand. Contacted BMW canada headquarter and they were not hwlpful at all. Sorry but there are better cars than BMW and better services departments. More

worse diagnose i took my bmw 7 to this dealer (bmw london) cause the A/C not working to get it diagnose charge is one hour $155 plus tax i said ok after waiting for i took my bmw 7 to this dealer (bmw london) cause the A/C not working to get it diagnose charge is one hour $155 plus tax i said ok after waiting for 10 days for an appointment i took it in ,5 hours later they call me and tell me there is Freon in the system(which is i know) but if we go further with diagnose its $300.00 more so total of 455.00 plus tax ,,,what a rip off. so they bring you in then they give you the bigger hit, so i burned 175.00 and walked away i will never ever go back. i took it to a local mechanic and problem was burned relay cost me $30. bmw knew what the problem was but they want to suck people blood. thank you bmw London YOU ARE THE WORSE service ever. gus More