BMW London

Fast and Kind I went in to the bmw service department with my 2004 530i (NO WARRANTY) and was greeted promptly in the drive in area by a very informative young man I went in to the bmw service department with my 2004 530i (NO WARRANTY) and was greeted promptly in the drive in area by a very informative young man named nick, he figured out the problem I was having with my FOG LIGHTS for weeks THEN topped up my tire when he noticed it was near flat!! Very informative and punctual, great service. More

Worst customer service I have ever experienced in my life. I purchased a vehicle from BMW London along with an extended warranty from Sym-tech that was recommended to me by the BMW sales person, with the promi I purchased a vehicle from BMW London along with an extended warranty from Sym-tech that was recommended to me by the BMW sales person, with the promise and assurance that I could take my car to any BMW dealership for repairs and services that are covered under my extended warranty. It so happens that this is not the case, in fact far from it. I live in Toronto and as it turns out there are a very limited number of dealerships (BMW or other) that honour the Sym-tech warranty. I have tried on multiple occasions to resolve this matter with BMW London who refuse to compensate me for over $3000.00 worth of services that are next to impossible to get. I have even reached out to the owner on more than one occasion to try to resolve the situation and he refuses to contact me. They do not follow up on the numerous promises that they have made to rectify their wrongs. I constantly find myself having to chase after them and I have spent countless hours of my time doing so. I have owned several BMW's which I have purchased from other BMW dealerships and have always had an excellent experience from sales to service and beyond. - Buyer beware - We have choices of where we can purchase our vehicles and customer service is important. Choose to do business with another dealership where there are honest employees and owners who actually care about their clients and who stand behind what they are selling and whatever you do, do not buy a Sym-Tech warranty. I have never in my life have experienced such poor customer service and pure lack of accountability anywhere. Save yourself the frustration and the headache. Do not buy a car from BMW London. I should mention there is one exception. Paige who is the finance manager at BMW London has been very understanding and the only one who has seemed to care and who has tried to her very best to help me in any way. Unfortunately, her many efforts have been futile as her hands are tied by the dealer principle and dealership management team. More

As useless as it gets I would only bring a car here if your really have no other choice - as a last resort. Besides the receptionist, everyone else has ZERO customer exper I would only bring a car here if your really have no other choice - as a last resort. Besides the receptionist, everyone else has ZERO customer experience. As soon as you walk in, some of the 'advisors' make you feel like a second class citizen. My latest appointment I went in for, I sat down and Kris barely even said hi. In total, he maybe said 20 words to me. Every time I've been there, he makes you feel as if you're inconveniencing because you come in. I've been in this place 3 different times, and can't say I will go back. More

Bad advice/poor service I've owned 6 different BMWs and lived in 4 different cities over the past 10 years. BMW Winnipeg, Toronto and Waterloo have been awesome to deal with. I've owned 6 different BMWs and lived in 4 different cities over the past 10 years. BMW Winnipeg, Toronto and Waterloo have been awesome to deal with. Recently moved to my cottage on Lake Huron, London is now closest dealer. They have very poor service and general attitudes towards employees. The last straw was when I brought my X5 there for them to program my new trailer hitch (OEM BMW kit). They didn't want to do it in the first place, X5 still under warranty, they claimed that they tried and it didn't work, still billed me. I brought it to Waterloo and they programmed it while I waited, no issues. Recently my sister brought he 535 in for a service and she ended up so upset with the way they treated her that she will never go back. We now drive 30 minutes further than London to have our vehicles serviced in Waterloo. Disclosure - I don't personally know anyone at any of the aforementioned dealerships. All of these claims can be proven if needed. I will likely buy Mercedes next so I can have it serviced locally. More

Multiple BMW Owner from BMW London In the last 3 years I have personally bought 5 new and pre-owned BMW's. My immediate family members have bought 5 between all of them as well. Our exp In the last 3 years I have personally bought 5 new and pre-owned BMW's. My immediate family members have bought 5 between all of them as well. Our experience with BMW London has been exceptional every time we have dealt with them and we will continue to do business with them for years to come. More

I would give a negative 5 if I could I heard bad reviews about this dealership but thought to give them a try. I took my car in to have my winter rim buffed (rear passenger side)- I scra I heard bad reviews about this dealership but thought to give them a try. I took my car in to have my winter rim buffed (rear passenger side)- I scratched it on the curb. I purchased the tire and rim protection. I dropped my car off early on Thursday morning to a very rude man at the service desk who asked me if I was sure I actually had the tire and Tim protection. "Are you sure you even have it? You will have to pay." He then proceeded to make a phone call to someone regarding the policy number and he proceeded to speak to that person about me while sitting in front of me!! He said things like "Yeah, this girl thinks she has it but I don't think she understands" "It's probably her husbands car...she doesn't know" I was so insulted I wanted to explode! After he found out that I did in fact have tire and rim protection he did not apologize to me for being rude. The care was left and we were told we could come back on Friday to pick up the car. On a side note we are two professionals, no kids, no pets so we keep our car in PRISTINE condition. On the Friday no one called to advise if the car was ready, finally I had to reach out to them and not only was the lady on the phone RUDE when I called to confirm pick up she told me they close at 6 when they actual close at 5:30! When I arrived to pick up the car - the cherry on top was that there was 3 NEW SCRATCHES on my car in the paint all around the rim they had buffed out!! THEY DID NOT REMOVE THE TIRE FROM THE CAR TO FIX THE RIM! I did by take my car there to get new problems! Do not go to this dealership! They have no idea what "Customer service" means. Referring to me as "miss" does not equal customer service. They are rude and condescending to women. Just because I am a woman does not mean I don't know anything about cars! I will be taking my car anywhere else to the the scratches THEY DID repaired. More

Terrible Service and Attitude BMW 5 series car had a problem with oil leak. First time bring down to BMW service, they diagnosed problems as engine gaskets and valves problem. So I BMW 5 series car had a problem with oil leak. First time bring down to BMW service, they diagnosed problems as engine gaskets and valves problem. So I decided to spend about $3000 to do the work. After the service, the oil leak won't stop. I went to service again. This time was about oil pump and oil pan. Again, they fixed those problem about $2000. But this is not end, oil still kept leaking. This time, services told me that it's again engine gaskets and valves problem. I thought previous services were still under warranty. But they would charge me $2000 for labour. Telling me how complicated the repair will work, etc. They tricked you by their parts warranty and ripped you off by their labour. More

I feel swindled on my car repair I had the dealership supposedly replace a transmission sensor. I had bmw do this job because you have to drop the tranny in my 03 325i to replace the I had the dealership supposedly replace a transmission sensor. I had bmw do this job because you have to drop the tranny in my 03 325i to replace the sensor. It took 2 days longer and 200 more than quoted. I just had the light come on my dash again had my mechanic put it in the air. The exhaust bolts are rusted in place as if they were never removed and tranny never dropped. My transmission mounts are broken. I feel swindled out of 1000 dollars. I will be following up with pictures and a written complaint to the London dealership and bmw Canada. I should have done the work myself. More