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AutoValue Hyundai Niagara Falls
Niagara Falls, ON
878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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878 Reviews of AutoValue Hyundai Niagara Falls
October 20, 2013
I am the owner of a 2013 Hyundai Elantra purchased new at AutoValue Hyundai. The vehicle has had a grinding noise in the front brakes since new. The issue was noted to the dealer on the first service and a AutoValue Hyundai. The vehicle has had a grinding noise in the front brakes since new. The issue was noted to the dealer on the first service and after inspection no physical issue could be detected. The issue has persisted and on investigation I discoverd I was not the only one who had this experience. Hyundai U.S. had issue a Technical Service Bulletin (TSB #12-01-036-1) regarding the issue which was determined to have been caused by the composition of the front brake pads on certain earlier production vehicles before the faulty pads were discovered. I again approached the dealership and Mr. Nicholson in particular regarding the TSB and was told that the warranty had expired (3 days prior) and that the issue was that the car required a brake service to remove rust on the rotors...at a cost of $89. I was informed that the car was not driven enough to clean the rotors as evidenced by the low kilometers (7,000 kms. approx.). Mr. Nicholson refused to consider the TSB which I presented. On leaving the dealership I was approached by the Sales Manager, Mr. Matt Thompson, who had noticed me driving away and simply wished to say hello. Mr. Thompson , with whom I have had a good relationship with and was instrumental in the purchase, was unfortunate enough to have had the bad timing to inquire how I was, at which time I informed him I would not be servicing either of my Hyundai's nor purchasing any further vehicles. To Mr. Thompson's credit he asked me to wait on the lot while he attended to the service department and on his return informed me that the brake service would be completed free of charge. The service was completed without replacing the pads and again a copy of the TSB was presented to no avail. The noise of course persists and Hyundai Canada was subsequently contacted to seek satisfaction referencing the U.S. service bulletin once again. The response of Hyundai Canada was that the U.S. and Canada were different companies (Even though the cars are produced on the same line using the same parts). They had also contacted Mr. Nicholson who indicated the issue was rusty rotors from the car not being driven...which of course has not resolved the issue and was incorrect. Hyundai was informed the car is driven daily for most of the year but only short distances, which was explained to Mr. Nicholson, hence the low mileage but hardly reason to suspect lack of use as the cause. I am on my third and last Hyundai vehicle in four years and am amazed at the lengths the company and dealership will go to in order to promote and sell vehicles but are unwilling to acknowledge and replace such an inexpensive part. A Former Multiple Hyundai Canada Customer More
by Pops1949
October 19, 2013
It was definitely worth the 2 hour drive to Auto value in Niagara Falls based on all the positive reviews at this Hyundai dealership. Lucia and Matt are truly amazing professional people who worked with us Niagara Falls based on all the positive reviews at this Hyundai dealership. Lucia and Matt are truly amazing professional people who worked with us through the process of purchasing our vehicle. They took the time to explain all the costs and procedures involved. Jacqui was wonderful in educating us on extended warranty. Our SUV was amazing and had a full tank of gas for the long 2 hour journey home. In addition, Matt and Lucia provided a spare key for the vehicle. These are examples of the excellent service provided including the wonderful birthday gift and card Lucia presented to me. We highly recommend that you visit Auto Value Hyundai for your vehicle purchase. Open 7 days a week providing excellent service, loyalty and professionalism. Finally, a dealership that is courteous and really cares about their customers. Rose and Peter More
by Bisto
October 18, 2013
My wife and I read on the Car Nation website, that their dealerships stress superior and friendly customer service. We decided to give them a try, so we went to Auto Value Hyundai to search for our new car. dealerships stress superior and friendly customer service. We decided to give them a try, so we went to Auto Value Hyundai to search for our new car. It was a great experience right from the first moment we walked through the door. We found and fell in love with our new Elantra. Lucia was very friendly and knowledgeable, and went out of her way to make our car purchase a reality. All the staff were outstanding, a real credit to the Car Nation philosophy. We definitely will recommend Auto Value Hyundai and Lucia Moutilika to all our family and friends when they are in the market for a new or used car. More
by myheisgr8
Employees Worked With
Rick Di Stefano
October 18, 2013
I was extremely satisfied with the service and friendliness at Autovalue Hyundai. Mark Nicholson addressed all of my concerns in great detail. I did not feel taken advantage of as I have at many d friendliness at Autovalue Hyundai. Mark Nicholson addressed all of my concerns in great detail. I did not feel taken advantage of as I have at many dealerships. I will and have been telling my friends and family of the great service I received from Mark. Thank you Mark for all of your help. More
by evelynw
October 15, 2013
Mike was very informative and friendly. He was not "pushy" at all and was concerned about my needs. Being a single woman I did not feel that he was trying to take advantage of me or try to sell me som "pushy" at all and was concerned about my needs. Being a single woman I did not feel that he was trying to take advantage of me or try to sell me something I was not interested in (like some other dealerships), and even though I had my son-in-law with me, MIke looked and talked directly at me. This was my first time to buy a new car and can actually say that I had FUN, and it was a pleasurable experience. I will definitely and have already recommended people I know. More
by tipytoes55
October 14, 2013
I just want to thank R2 for all his help...he really made my car buying experience so easy. Your friendly approach and sincere smile and honesty made me feel right at home and comfortable..YOU ROCK R2 my car buying experience so easy. Your friendly approach and sincere smile and honesty made me feel right at home and comfortable..YOU ROCK R2 More
by neaston2
October 06, 2013
I have spent the last 6 months reviewing new SUV's ,but when the actual vehicles trails started it was very time consuming. AutoValue didn't waste my time and listened to what I wanted and accommodate ,but when the actual vehicles trails started it was very time consuming. AutoValue didn't waste my time and listened to what I wanted and accommodated my wishes.Friendly,fun and very helpful.Thanks to everyone at AutoValue the experience of buying a new vehicle turned out to be a lot easier than I thought. More
by windynona
September 23, 2013
From the minute i walked into the door, this was the best car buying experience i have had and this is my fourth different dealership i have bought from. Ian is great at what he does and knows how to do his car buying experience i have had and this is my fourth different dealership i have bought from. Ian is great at what he does and knows how to do his job at an expert level. Any dealership would be lucky to have him represent them. Dean did a great job as well! Seems like a great team over there. More
by dbone09
