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AutoValue Hyundai Niagara Falls
Niagara Falls, ON
878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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878 Reviews of AutoValue Hyundai Niagara Falls
November 07, 2013
My wife and I entered this dealership looking to purchase a brand new Santa Fe. We met with a young salesman who was very polite and knowledgeable about the product. The time cam to discuss pricing and tra a brand new Santa Fe. We met with a young salesman who was very polite and knowledgeable about the product. The time cam to discuss pricing and trade in value for our vehicle and everything was going great until the General Manager became introduced himself. This little rude man decided it would be appropriate to verbally embarass and discipline the salesman in front of us. His demeanor was rude and accusatory which resulted in us arguing with him to defend the salesman. We were quickly escorted to a private office where he tried to back pedal about his actions and explain his inappropriate outburst toward the salesman. He then tried to buy us back by offering an additional $500 on our trade-in. Needless to say We now drive a beautiful Acura MDX and will never enter this dealership again as long as Amelio PAPAGALLO is the General Manager. His actions brought discredit on the Hyundai brand which wew had been very impressed with leading up to this incident. More
by embarassed
November 06, 2013
Overall great experience at the dealership with very friendly staff. This is my second purchase with them and I would certainly recommend to friends and family! friendly staff. This is my second purchase with them and I would certainly recommend to friends and family! More
by khirons
Employees Worked With
Joe Scozzafava
November 02, 2013
Ryan is an amazing salesman! he made buying a new car so stress free and fun. I would recommend this guy to anyone looking to buy a car in the future. Thanks Ryan! stress free and fun. I would recommend this guy to anyone looking to buy a car in the future. Thanks Ryan! More
by cowboy_chris
November 02, 2013
Went in to the dealership and Tino was ready for me. We got set up with Jacqui who was very helpful in entertaining us while processing the paper work. Tino was very thorough in showing us the cars interi got set up with Jacqui who was very helpful in entertaining us while processing the paper work. Tino was very thorough in showing us the cars interior and how things worked. The dealership compensated me for my ride from GTA by providing me with lots of goodies which most i find would be useful except for the cup. I realized it was plastic in the inside while steel in the outside when i got home, where i was hoping it would be stain throughout. I felt very welcomed when i entered and definitely would recommend this dealership, the purchase with them was the best deal i could find and i am very happy for their services and help. Tino was amazing and would recommend others to have a discussion with him if your serious about your purchase, he caught my drift and knew i wasn't into games and offered me a very good deal. More
by andrewpcheng
November 01, 2013
My wife and I decided to trade our 2004 Hyundai Sante Fe (214,000 km) in for a brand new one. We dealt with Joe Scozzafava as our salesperson. Joe was very helpful in explaining all the new features on the (214,000 km) in for a brand new one. We dealt with Joe Scozzafava as our salesperson. Joe was very helpful in explaining all the new features on the 2013 Sante Fe and was very friendly and approachable. Gisele Sartor did all of our paperwork and had us out the door in as little time as possible (great when you have kids at home waiting for dinner). Joe was able to find and locate our car (we wanted a black one...which the dealership did not have in inventory) within 2 days and had us driving in our new car by Hallowe'en. Jaqui O'Shannahan did the final paperwork, as Gisele was busy with another client when it came time for us to do the final sign-off. We had a very positive experience with all the staff at the dealership. More
by gstickles
Employees Worked With
Joe Scozzafava
October 30, 2013
Had been visiting the service department with my Santa Fe for some time and was getting superb and friendly service so was decided to deal with this dealer for my upgrade. Spoke with Lucia on a few of my vi for some time and was getting superb and friendly service so was decided to deal with this dealer for my upgrade. Spoke with Lucia on a few of my visits to the service department while my vehicle was being serviced. Finally made an appointment for test drives with Lucia. Upon my arrival Lucia was at the door to greet me and yes open the door for me. She had a few Santa Fe models ready to take out for a road test and was knowledgeable about the vehicles. She was patient, the not pushy explained the costs. Dealt with Amellio for final pricing and he was very friendly and accomodating. I wanted a quick turnaround, next day delivery and Lucia made it happen. I was very satisfied with my experience and would not hesitate to recommend friends and family shop Auto Value Hyundai for their automotive needs. More
by arobi825
October 25, 2013
I found this dealer "Hyundai" / Mike Cernick through auto trader, talked to him about the Elantra. He had nothing but good things to say about the car, and all the right things I wanted to hear. through auto trader, talked to him about the Elantra. He had nothing but good things to say about the car, and all the right things I wanted to hear. Im in Guelph, and he is in Niagra Falls, so I traveled to Niagra to just deal with Mike. All and all, it was a great experience to deal with this this company, I would def. refer this dealership to anyone!! More
by caper2u
October 23, 2013
Lucia helped me purchase a new car that fit into my price range. She was respectful of my opinion and reads her customers well. She worked with me to find a deal that suited my needs. This is my second vehic range. She was respectful of my opinion and reads her customers well. She worked with me to find a deal that suited my needs. This is my second vehicle with Hyundai and I am very happy with my purchase. All the staff at the Niagara Falls Hyundai dealership are a pleasure to work with. More
by AliciaEspo
October 22, 2013
From the time we stepped out of our vehicle at Autovalue we were greeted by Mike who knows what the meaning of customer service is all about.We then had the pleasure of meeting Matt and Gisele.We felt compl we were greeted by Mike who knows what the meaning of customer service is all about.We then had the pleasure of meeting Matt and Gisele.We felt completely at ease from the moment we walked around the lot until the time we drove out with our brand new 2014 Santa Fe Sport. Thank you Mike,Matt,and Gisele for the V.I.P. experience.We love our SUV.We would highly recommend this dealership.William and Phyllis Plut. More
by billplut
