AutoValue Hyundai Niagara Falls

Outstanding Customer Service I took my car in for it's regular service - upon completing the service they found some issues. Jane called me prior to any further work being done. S I took my car in for it's regular service - upon completing the service they found some issues. Jane called me prior to any further work being done. She explained in thorough work that she recommended to be done. Jane also noticed an issue with my rims and went out of her way to contact Hyundai about getting 2 of them replaced under warranty (A warranty that I did not know existed and had plans to pay to be replaced). She was exceptional at keeping me updated with the status of the claim, getting my car back into the shop and getting them replaced. The shuttle is always available without any delays and he is very welcoming! ... and free car washes!! I will admit, I do miss the smarties after being serviced! Overall: Amazing Customer Service and a great place to deal with. More

Exceptional customer satisfaction!!! My experience with Autovalue Hyundai in Niagara Falls far exceeded my expectations of any encountered dealership previously. Their dedication to c My experience with Autovalue Hyundai in Niagara Falls far exceeded my expectations of any encountered dealership previously. Their dedication to customer satisfaction is an industry standard that should be incorporated into all dealerships and customer service related departments in all fields, starting from the reception, to sales, and service and even extending to the service shop, who are probably the hardest working individuals in a dealership. My experience commenced with a warm greeting from reception. Who kindly directed me to service. Where I had the atmost pleasure of meeting Keren. She listened attentively to my car concerns and my dire need to be out of the shop in time to get my children off the bus. She did the drive test to assist with the diagnosis of the car issue and with the amazing talents of the mechanic, Dave. They had me in and out with a fresh car wash in less than an hour. If more people cared about the standard of service in an industry as Krista, Keren, and Dave have, more people would be as eager as I am to revisit a business such as this. Thank you again Autovalue Hyundai for an experience that excelled in customer satisfaction and one that I intend on sharing with many. Sincerely Susanna Rossi More

Tina Kennedy and Kayla Taylor Amazing!! Tina is absolutely incredible with customer service and ensured we got what was needed and then some. Her knowledge of the vehicle was astou Amazing!! Tina is absolutely incredible with customer service and ensured we got what was needed and then some. Her knowledge of the vehicle was astounding as she was able to answer all our questions and had my car in and out without a problem. Kayla is also excellent and made us feel very comfortable which is important to me. I have had a few terrible experiences within other dealerships and am pleased to say that the next time I need anything for my vehicle or even a simple question I will not hesitate to speak with Tina or Kayla as well as recommend a Hyundai from Autovalue to everyone I know. Thank you so much Tina and Kayla! More

Highly recommended for buying & servicing Good and reliable service. Quick appointment. Friendly and knowledgeable personnel. Work done within promised time frame. Courteous and reliable shutt Good and reliable service. Quick appointment. Friendly and knowledgeable personnel. Work done within promised time frame. Courteous and reliable shuttle service. Overall, very satisfied every time. More

Window tinting repair Tina was fantastic to deal with regarding pealing of the tint on my rear window. She was very polite and helpful and quick to get back to me whenever Tina was fantastic to deal with regarding pealing of the tint on my rear window. She was very polite and helpful and quick to get back to me whenever I called. They were able to accommodate me very quickly and had my car ready as soon as possible same day. Friendly, helpful service all around at this location, and I really appreciated Tina's great service. More

Always professional Tina continues to be very helpful and goes out of her way to make sure our experience is a great one Always checking up on us when we are waiting G Tina continues to be very helpful and goes out of her way to make sure our experience is a great one Always checking up on us when we are waiting Great job Tina! More

tire service awesome help fixing our tires, which we have had to have fixed multiple times this summer due to all the construction going on and bonus car wash :) awesome help fixing our tires, which we have had to have fixed multiple times this summer due to all the construction going on and bonus car wash :) More