AutoValue Hyundai Niagara Falls

Great service from Noah Rodrique. Very knowledgeable and helpful. Great personality. Will definitely return again. Very knowledgeable and helpful. Great personality. Will definitely return again. More

If I could give a zero star rating to Cody in sales I would. The vehicle sold itself, and I purchased in spite of Cody, not because of him. He’s lazy, and unprofessional . He never introduced himself. would. The vehicle sold itself, and I purchased in spite of Cody, not because of him. He’s lazy, and unprofessional . He never introduced himself. I found my vehicle on the sales lot on my own, after he told me it wasn’t there. He presented it up for me to test drive in a filthy condition. No explanation or apology provided. AC was not working, he knew about it, just didn’t mention prior to test drive. I’m shocked to see he’s still in your employ, This was in the last year, and I went to an out of town Hyundai dealership to purchase a second vehicle this year. I won’t return to the sales floor Autovalue again. He’s a horrible brand representative. That being said, as the business office was professional, and the manager seemed ok, I can give the sales group a two star rating overall. The service department, on the other hand, is exceptional. Thomas is a true gentleman, he’s quick to greet each customer as they arrive, even if he’s preoccupied. His character and class gives service customers a feeling of assurance. Confident that they are being well taken care of. I reviewed customer service professionally for a global corporation for many years. My job was to benchmark our services against the offerings of our competitors, around the world. Thomas is deserving of recognition, he’s a true brand ambassador, his five stars bring Autovalue up to an overall four star rating, in spite of the shortcomings across the building. More

Cody and all the rest of the team at Hyundai Niagara Falls are all truly professional and I wouldn't hesitate a bit to recommend this dealership with everyone I know. Well done and I hope that some day Falls are all truly professional and I wouldn't hesitate a bit to recommend this dealership with everyone I know. Well done and I hope that some day I'll be able to do business with you again. Well done again and keep up the excellent work you are doing ! More

Outstanding Sales Cody my rep/Steve from finance and Thomas from Service It took me several purchases of new cars to finally locate that perfect car UNBELIEVABLE. This dealership truly are like family Thomas from Service It took me several purchases of new cars to finally locate that perfect car UNBELIEVABLE. This dealership truly are like family..Sales is one thing on that perfect car...however great service from the Team " Thomas Pestana" I have never ever had the service EVER from any ,,,and all other dealerships. Very great business and super welcoming staff with a variety of services. LOVE and TRUST these Guys....can not thank you enough!!!! More

Simply outstanding Cody in Sales, Steven In Finance & Thomas Pestana's Service Team Wow!!!I purchased approx 26 cars in my lifetime...Trying to find that perfect One. And I had.... Simply Perfect... I Thomas Pestana's Service Team Wow!!!I purchased approx 26 cars in my lifetime...Trying to find that perfect One. And I had.... Simply Perfect... I mean Perfect. Hyundai has become a family to me always caring...not Just about the Sale.. it's the service and great follow-up as well.. Don't really think any other dealership cares the way they do...Honestly. Nothing Fake about this dealership. Simply WOW !!!!! Love this Huge Family of mine. Thank you!! More

We are a Hyundia Family. We have 6 all together . When we got our New Tucson the staff and salesman were absolutely fantastic. They help us set up everything electronic in th We have 6 all together . When we got our New Tucson the staff and salesman were absolutely fantastic. They help us set up everything electronic in the car. We are are not very tec friendly..Answered many phone calls from us asking questions and were always happy to see us and help us. Would recommend this dealership to anyone who asks about it or is looking for a new or used car. Great job by the guys in the garage. car always comes out nice and clean. The coffee is always on and the waiting room and washrooms are nice and clean. Great job everyone. More

Top notch! They dealt with a major recall for our Santa Fe within only a few days. They dealt with a major recall for our Santa Fe within only a few days. More

Very friendly staff and professional. They met all of our needs, and would recommend AutoValue Hyundai to our friends and family. They met all of our needs, and would recommend AutoValue Hyundai to our friends and family. More

Very friendly staff and welcoming environment. They were knowledgeable and made sure all my questions were answered. One thing I really liked is they were respectful of my time. I did alot of They were knowledgeable and made sure all my questions were answered. One thing I really liked is they were respectful of my time. I did alot of my own research so knew what I wanted when I visited. They filled in some of the details I was not already aware of and let the vehicle sell itself. Very happy! More