AutoValue Hyundai Niagara Falls

Purchased 2017 Tucson beginning of August, only to have the AC not work 100% after 28 days, for them to advise me it's not part of the safety that that they won't fix it after I waited 3 hours there. They the AC not work 100% after 28 days, for them to advise me it's not part of the safety that that they won't fix it after I waited 3 hours there. They refused for 2 months to provide floor matts that should have been included (as stated in the ad), and lied about rims not passing safety, as they didn't want to give me the alloy rims on the car and switched them to steel after I purchased it. Now in Oct, after 6,000km, the oil completely ran out, as it is burning oil. This would have been a known issue, and should have been dealt with before even advertising the car. I was absolutely taken for a ride, tried my best to be as educated as I could be and I was still taken. Watch your back here, trust no one, and if your gut tells you to run, do it. More

Just want to say thank you again your dealership has come through one more time with excellent service professionalism. It is simply amazing how you go out of your way to please a customer and make them come through one more time with excellent service professionalism. It is simply amazing how you go out of your way to please a customer and make them feel like they are really number one. Thank you again. David Huntington I can’t Thank you enough as well as your mechanic More

Always have great experience with the service department at this dealership. Especially with Jody Weir! at this dealership. Especially with Jody Weir! More

Just purchased a used Sante Fe. ..from Ralph down to sales, service and cleanup crew, these guys we all great to deal with!!...Had a minor hiccupp on the 2nd day and they went over ..from Ralph down to sales, service and cleanup crew, these guys we all great to deal with!!...Had a minor hiccupp on the 2nd day and they went over and above to see that the issue was corrected immediately. I highly recommend them---and by the way, i LOVE the Sante Fe Sport !! More

Service department is an embarrassment. It looks like a social event for employees every time I have been there. Poor communication between staff, worse communication with customer(me). Was It looks like a social event for employees every time I have been there. Poor communication between staff, worse communication with customer(me). Wasted my limited/valuable time. My 4 hour repair (which no one thought to mention), to change 2 hoses on 3rd visit was 100 percent unsuccessful. My faulty A/C now does not work at all- which no one told me. I received a text message that "my vehicle was ready". No one in service customer area knew that my car was not fixed, just gave me my keys. I of course figured that out quickly and brought it to their attention. Which is when they spoke with service technician for the new update, that my compressor suddenly does not work after hose change. I will again wait for a part and then take car back for another 4-5 hour service call. Whenever that part comes in. I have rented a car as it is 25-30 degrees Celsius almost daily. Just WOW!!! More

Thanks to Chris Lortie he is an awesome salesman, patient and he answered all my questions .Thanks to Colin Devantier in financing for straight forward info on financing my car. Both made the process easy an and he answered all my questions .Thanks to Colin Devantier in financing for straight forward info on financing my car. Both made the process easy and the experience a pleasure. More

Had a great experience when I brought my car in recently. Everyone was very nice and professional. Isaac did a fantastic job washing my car. Everyone was very nice and professional. Isaac did a fantastic job washing my car. More

I just picked up my 2023 kona and I love it! Thanks to Chris..awesome salesman..Hes very knowledgeable and friendly And thanks to Steve in finance ...you made my experience a pleasure! Gre Thanks to Chris..awesome salesman..Hes very knowledgeable and friendly And thanks to Steve in finance ...you made my experience a pleasure! Great people and great vehicles!! More

Amazing service from autovalue Hyundai. Noah and Colin went above and beyond to get me into 2023 Elantra. My family loves the new car. Noah and Colin went above and beyond to get me into 2023 Elantra. My family loves the new car. More