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Audi Vaughan
Vaughan, ON
91 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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91 Reviews of Audi Vaughan
December 15, 2024
Joshua Gonzalez sales person extraordinary service! Bought car Friday and the delivered it to my home! Sean in service is amazing! always goes above and beyond to help me in every way. Christoph Bought car Friday and the delivered it to my home! Sean in service is amazing! always goes above and beyond to help me in every way. Christopher chui service manager makes sure all staff provide exceptional service. He is honest and honorable With Michael gratitude. Incredible service is why I will but Audi again Thank you to all staff! Patricia More
by bianchi_27
Employees Worked With
Joshua Gonzalez , Shaun Hedrick
October 19, 2024
The team really went above and beyond to ensure we left happy with our decision. A very big thank you to Sean and Christian for helping us out with this new lease. happy with our decision. A very big thank you to Sean and Christian for helping us out with this new lease. More
by Mike
Employees Worked With
Sean,Christian
October 18, 2024
Issue: Starter – Alternator Description: I was travelling out of province when my 2021 Audi Q8 broke down in Toronto area during Thanksgiving long weekend. On Tuesday I called Audi Vaughan 9088 Ja travelling out of province when my 2021 Audi Q8 broke down in Toronto area during Thanksgiving long weekend. On Tuesday I called Audi Vaughan 9088 Jane St, Vaughan, Ontario L4K 2M9 to book an appointment and roadside service to tow my car. During my conversation with the representatives, I specifically asked about the warranty and rental cars coverage. I was told that it’s under warranty and both repair and rental will be covered. They arranged me an uber to get to Enterprise for a rental pickup that was in a different location. On Thursday my car was ready for a pickup. I dropped my car off at Enterprise and connected with the service adviser to find out about the payment for the rental. The service adviser checked with his team and turned out that the starter – alternator issue was considered as a recall, and they won’t pay for the rental. Next morning I received a phone call from one of the service managers. We’ve spent 20 minutes over the phone trying to figure out who was at fault. The manager was blaming me for the miscommunication and asking names who I spoke with. I tried to explain to him that if I knew about the rental not being covered from the beginning, I could’ve chosen a different path rather than dealing with all this. They refused to pay for the rental that is still concerning as I did my part by calling and confirming the coverage. Also, I didn’t receive any communication regarding the recall. Finally, due to the issue, my family was put at risk as it was unsafe to drive. Concerns: lack of clear communication on both warranty and rental coverage. The recall was issued but we didn’t receive any communication regarding this. Being out of province and dealing with this type of issues put more pressure and stress on top of what we’ve been already experiencing. I wasted a lot of my time by contacting dealership, towing, rental, uber, etc. that no one is going to pay me for. Service: The Service Adviser Shaun Hedrick did an awesome job by keeping me updated on the repair progress. He was also very professional when he was trying to help me with the rental issue. Appreciate his patience and would highly recommend him – 5 stars goes to Shaun 😊 Conclusion: The Dealership management should do a better job on keeping their staff accountable when they’re dealing with this kind of situations. They need to be very clear on the coverage especially when it comes to the car rental coverage. If the repair took them longer, I could’ve ended up with the higher bill for car rental that I wasn’t expected. I still think that the dealership should pay for the rental as it wasn’t even my fault that they had a recall and for misleading me. More
by Zelim
Employees Worked With
Shaun Hedrick
June 13, 2024
very poor after-sales service. They made a mistake in the car registration and tried to call multiple times to sort it out and be able to renew the ownership registration. Unfortun They made a mistake in the car registration and tried to call multiple times to sort it out and be able to renew the ownership registration. Unfortunately long hold times and finally was promised to get back to me but was completely ignored. Called last time and wanted to talk directly to the responsible employee (Jessa Avila) to make it easy instead of too much back and forth and multiple phone long waits to get her answers directly instead of her answering to the phone person who then answers me! it is upsetting to have such poor customer service! More
by MA
Employees Worked With
JESSA AVILA
May 10, 2024
We placed an order and paid for a hitch from them a few weeks ago. The hitch was approximately $1000 and they told us labour would take a few hrs (approximately $200/hr). We had an appointment set on Tuesd weeks ago. The hitch was approximately $1000 and they told us labour would take a few hrs (approximately $200/hr). We had an appointment set on Tuesday 9:30 am expecting to receive my car back by the end of the day. Got a call from them late afternoon that our car won’t be done on time. I was already panicking and told them I need my car. I have to drop off my Aunts ashes to a funeral home all the way in Hamilton. The gentleman said don’t worry take our loaner car. We might be done around noon, but take the loaner car there anyways. Wednesday. After putting the hitch onto my car they suddenly realized they are missing a bottom cover for the bumper. They called my husband around noon to tell us it was an additional $1500 for the bottom bumper cover + labour. Coincidentally I just arrived to the shop to return their loaner car. Apparently they sold it and needed it back. I knew I was going to be driving back from Hamilton during rush hour and didn’t know if I could make it back in time before closing so I decided to drop off their loaner car for a swap first. I told the service manager “I do not agree to pay that amount. I’m not paying more than what was originally quoted. If I had known it would cost more than $3500 for a hitch from the beginning we would have went elsewhere to get it done. The service manager told me I had 3 options: 1. Pay for the hitch for a discounted price ( I declined). 2. If they can, they will remove the work they’ve done and absorb the costs. This is what I would prefer. I would rather take my business elsewhere. It’s not my fault they forgot to mention a $1500 piece was required. I am not the professional. They are. 3. If there was too much work that was done already and they cannot take the hitch off, it is what it is and we are stuck paying for it for xxx??? amount. They will call me to let me know. After almost an hour of talking to them I finally left and took my hungry toddler, my car seat in hand and left the dealership. Less than 10 minutes later I received two missed calls at 12:20 and 12:21 pm. There was no way I could pick up. *I called back an hour later. Reception told me it was probably the service manager and she will tell him to call me back. HE DID NOT CALL ME BACK. (Fast forward to when I picked up my car I asked the service manager why he didn’t call me. He had the audacity to say I did call you, twice) Thursday. I did not receive a call from them, but we received a text that our car was ready for pickup mid afternoon. It turns out WITHOUT MY AUTHORIZARION they proceeded to add the missing piece to my vehicle and we were left with a hefty bill without waiting for my consent. What choice did Pfaff really give us? They tied our hands, and forced a bill into our hands. My car felt like it was being held hostage and I have no control or no say of what can be done when they were the ones that made an error by omitting the cost of a very expensive piece. Labour for this hitch came out to be appr. $1300 and they gave us 10 % discount on that that amongst some other minor things. This entire experience has been traumatic. I would definitely not recommend this dealership for any repair or services. More
by KPP
Employees Worked With
Christopher Cachia
December 26, 2023
Driving back up to Sudbury last week when we noticed a light come on the dash. Pulled into Pfaff and they helped us right away. Great experience and very polite staff light come on the dash. Pulled into Pfaff and they helped us right away. Great experience and very polite staff More
by Joe
Employees Worked With
Service
