Back

Audi Vaughan

Vaughan, ON

3.8
91 Reviews

9088 Jane St

Vaughan, ON

L4K 2M9

Directions

By Type

91 Reviews of Audi Vaughan

December 19, 2023

very friendly and knowledgeable sales advisors. We were very impressed with the level of attention More

by Mikey
Recommend Dealer
Yes
Employees Worked With
Richard
Dec 20, 2023 -

Audi Vaughan responded

Thank you, Mikey, for sharing your positive experience! We're delighted to hear that the sales advisors at Audi Vaughan were very friendly and knowledgeable. It's fantastic that you were impressed with the level of attention you received. We appreciate your feedback and look forward to serving you again in the future. Heres to safe and enjoyable driving with your Audi!

December 13, 2023

My husband and I came in looking for a vehicle to start our family, Jacqueline helped us find the right car and made the transaction very easy More

by Amanda
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Dec 14, 2023 -

Audi Vaughan responded

Hi Amanda! Congratulations on starting this exciting journey! We're delighted to hear that Jacqueline here at Audi Vaughan was able to assist you and your husband in finding the right car for your growing family. Making the transaction easy for you is always our goal. We appreciate your trust in us, and we wish you many happy miles with your new vehicle.

December 08, 2023

We’ve been long time clients of Audi in Vaughan and have purchased many vehicles. We were concerned hearing the car dealer had sold to a US investor but were pleasantly surprised the service is as good as a More

by Steven Fong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 08, 2023 -

Audi Vaughan responded

Hi Steven, Your enduring support as long-time clients at Audi Vaughan means the world to us. We were equally concerned about the transition in ownership, but your positive feedback reassures us. It's heartening to know that the service you've come to expect remains excellent, even after the change. Until next time, we wish you happy holidays and safe travels.

December 07, 2023

Fantastic experience and quick turnaround. The staff at Pfaff Audi really goes above and beyond. More

by Laura Bertucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Sean
Dec 07, 2023 -

Audi Vaughan responded

Thank you, Laura, for the fantastic review! We're thrilled to hear about your positive experience and quick turnaround at Audi Vaughan. Going above and beyond for our customers is what we strive for, and it's great to know that our staff delivered on that promise for you. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your kind words and your choice to trust Audi Vaughan.

December 07, 2023

What started out as a simple visit to top up my oil resulted in leasing a new vehicle for our daughter. Our experience was almost perfect except for the nail in the tire we noticed when we got home but More

by Laura Bertucci
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Robert Genchi
Dec 07, 2023 -

Audi Vaughan responded

Thank you, Laura Bertucci, for choosing Audi Vaughan and taking the time to share your experience! We're delighted to hear that what began as a simple visit turned into a positive decision to lease a new vehicle for your daughter. While we regret the inconvenience of the nail in the tire, we're pleased that our manager promptly addressed and repaired it at no charge. If you ever have more feedback or need assistance in the future, please feel free to reach out. We appreciate your trust and look forward to serving you and your family again!

December 02, 2023

The family and I had a great experience dealing with Pfaff. We found our dream car and the staff was a pleasure to deal with More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales
Dec 04, 2023 -

Audi Vaughan responded

Hi Joe, Thank you so much for sharing your positive experience with Audi Vaughan! We're thrilled to hear that you and your family had a great time finding your dream car. Our team strives to make every customer's experience enjoyable, and we're glad to know we hit the mark with you. Looking forward to seeing you again!

October 25, 2023

Joshua Gonzales at Audi Vaughan has been an absolute lifesaver in our car buying journey! He went above and beyond to help us secure a 2024 Q4 e-tron, making it fit perfectly within our budget. Transiti More

by ddp68
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzales
Oct 25, 2023 -

Audi Vaughan responded

Hello! We're thrilled to hear about the outstanding support you received from Joshua Gonzales here at Audi Vaughan! Your experience sounds truly remarkable, and we're grateful that Joshua played such a pivotal role in your car buying journey. Transitioning to an electric vehicle and entering the world of Audi can indeed be a big step, and it's wonderful that Joshua's expertise, patience, and unwavering support made the process smooth and anxiety-free for you. We're delighted to have you as proud owners of a fantastic Audi e-tron and appreciate your high recommendation of Joshua and Audi Vaughan. Enjoy your new Audi, and thank you for choosing us!

October 18, 2023

The team here really looks after our family time and time again and provide a great experience More

by Sykko89
Recommend Dealer
Yes
Employees Worked With
Service
Oct 18, 2023 -

Audi Vaughan responded

Hello! We're thrilled to hear that the team at our dealership consistently takes care of your family and provides a great experience. Your satisfaction and loyalty are important to us, and we're here to assist you with any future needs or questions you may have. Thank you for choosing us, and we look forward to serving you and your family again!

Oct 18, 2023 -

Audi Vaughan responded

Hello! We're thrilled to hear that the team at our dealership consistently takes care of your family and provides a great experience. Your satisfaction and loyalty are important to us, and we're here to assist you with any future needs or questions you may have. Thank you for choosing us, and we look forward to serving you and your family again!

August 23, 2023

This dealership is the most unorganized place of business I have ever dealt with. We scheduled service on Aug 3rd for an August 21st drop off date. This provided the dealership enough time to get all warrant More

by jacquiemfh
Recommend Dealer
No
Employees Worked With
Pfaff Audi
Aug 29, 2023 -

Audi Vaughan responded

Hello Jacquie, It is regrettable to hear about your challenging experience with our dealership. We deeply apologize for the inconvenience and stress that this situation has caused, especially given the circumstances with your husband's cancer treatment. Your feedback is important to us, and we genuinely regret any additional stress that our actions may have added to your already difficult situation. We understand that our handling of the service and communication fell short of what you expected, and we apologize for that. We deeply value your time and peace of mind, and we're committed to addressing this situation to ensure it doesn't happen again. We hope that through our continued discussions we can work towards an amicable solution to ensure your satisfaction. Please reach out to me through the email below if you have any other questions on concerns. Best, Peter Del Grosso Fixed Operations Manager peterdelgrosso@lithia.com

June 22, 2023

I have been a csutomer for 18 years ,mostly good experiences. New ownership of this dealership throws all my good experiences out the window. 4 messages to service and no one calls back.I had to ca More

by sal.gironda
Recommend Dealer
No
Employees Worked With
joe and GM
Jun 26, 2023 -

Audi Vaughan responded

Hi Sal, Firstly, I would like to thank you for your continued loyalty throughout the years. Your business is truly valued and it is regrettable to learn that this was not clearly reflected during your most recent visit. I'm also sorry to hear about your experience with our dealership. We apologize for any inconvenience caused and would like to ensure that your concerns are addressed. Please give us a call at the number below so we can discuss the details of your visit and come to a resolution. Thank you. Best, Peter Del Grosso Fixed Operations Manager peterdelgrosso@lithia.com

Jun 26, 2023 -

sal.gironda responded

I have tried to email you and it comes back that you’re out of the office?? I called your office to but you weren’t there?? This is very frustrating? You said to reach out to you at the number below but there was no number? Very disappointed again.

Jun 27, 2023 -

sal.gironda responded

I cannot believe that an establishment will have customers complaints dealt with a response from a form email ! This is more frustrating than you can imagine. Why respond at all if there’s no one at your end to deal with the issues at hand. What a joke !

2
...