Audi Vaughan

Driving back up to Sudbury last week when we noticed a light come on the dash. Pulled into Pfaff and they helped us right away. Great experience and very polite staff light come on the dash. Pulled into Pfaff and they helped us right away. Great experience and very polite staff More

very friendly and knowledgeable sales advisors. We were very impressed with the level of attention We were very impressed with the level of attention More

My husband and I came in looking for a vehicle to start our family, Jacqueline helped us find the right car and made the transaction very easy our family, Jacqueline helped us find the right car and made the transaction very easy More

We’ve been long time clients of Audi in Vaughan and have purchased many vehicles. We were concerned hearing the car dealer had sold to a US investor but were pleasantly surprised the service is as good as a purchased many vehicles. We were concerned hearing the car dealer had sold to a US investor but were pleasantly surprised the service is as good as always More

Fantastic experience and quick turnaround. The staff at Pfaff Audi really goes above and beyond. The staff at Pfaff Audi really goes above and beyond. More

What started out as a simple visit to top up my oil resulted in leasing a new vehicle for our daughter. Our experience was almost perfect except for the nail in the tire we noticed when we got home but resulted in leasing a new vehicle for our daughter. Our experience was almost perfect except for the nail in the tire we noticed when we got home but the manager repaired it for us at no charge. More

The family and I had a great experience dealing with Pfaff. We found our dream car and the staff was a pleasure to deal with Pfaff. We found our dream car and the staff was a pleasure to deal with More

Joshua Gonzales at Audi Vaughan has been an absolute lifesaver in our car buying journey! He went above and beyond to help us secure a 2024 Q4 e-tron, making it fit perfectly within our budget. Transiti lifesaver in our car buying journey! He went above and beyond to help us secure a 2024 Q4 e-tron, making it fit perfectly within our budget. Transitioning to an electric vehicle and entering the world of Audi was anxiety-inducing, but Joshua's expertise and unwavering support made the entire process a breeze. He patiently addressed all our concerns, explained every detail, and ensured that we felt confident and informed every step of the way. Thanks to Joshua, we're now proud owners of a fantastic Audi e-tron, and we couldn't be happier. Highly recommend Joshua and Audi Vaughan! More

The team here really looks after our family time and time again and provide a great experience again and provide a great experience More

This dealership is the most unorganized place of business I have ever dealt with. We scheduled service on Aug 3rd for an August 21st drop off date. This provided the dealership enough time to get all warrant I have ever dealt with. We scheduled service on Aug 3rd for an August 21st drop off date. This provided the dealership enough time to get all warranty estimates, Audi Canada estimates and loaner vehicles ready. On the day of drop off we were told that they still didn’t have approval from the warranty company and would have to get that EVEN THOUGH we had been told for 2 months prior, it was already a promised payment. Long story short, this particular week my husband and I had to be downtown for 3 days, as my husband is undergoing cancer treatment at Princess Margaret. The dealership was aware of this fact. We left our SUV there and went on our way with the courtesy car. While in the chemo daycare clinic today (August 23) I was harassed on more than one occasion, by more than one employee with demands of us returning the car immediately until they could gain approval from our warranty company. This was impossible for us. The courtesy vehicle was parked in a garage downtown, with parking paid to match the license plate, the keys were not on us - they were left at the hotel and we were already busy with his treatment. Imagine the stress that they were adding to an already awful situation for us. They then tried to tell me an employee from the dealership would drive our car home and wait for us to be done so they could come downtown to swap cars. What was the rush? You knew we would be back on Thursday. How could you add unnecessary stress to our current situation. Terrible as a business. Disgusting as human beings. So very disappointing on your parts! I’m supposed to be sitting with my husband as he has his treatment and instead of doing so I’m having to leave the room to speak to you REPEATEDLY, so I wouldn’t disturb him or any other patients. I’m actually baffled by this!!!!! More