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Audi Vaughan
Vaughan, ON
91 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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91 Reviews of Audi Vaughan
April 13, 2023
I just leased a 2023 Q5 - My sales person was great but after I had to deal with anyone else, the service went downhill. My SUV is making a noise and because the service department overbooked - they've ha after I had to deal with anyone else, the service went downhill. My SUV is making a noise and because the service department overbooked - they've had my vehicle for 2 days -so the inexperienced Service advisor took it upon himself to detect the issue and said that there isn't an issue - Not sure when he went to mechanic school but I ripped him a new one. The only reason he said this was because he knew my vehicle wouldn't be looked at again today. I don't appreciate the lack of service and the BS that comes along with it. More
by Ag
Employees Worked With
Evan
January 25, 2023
Unbelievable. I leased my Audi A3 from here and only has 16K on it. I had my "check engine" light on for 2 days with many error messages flashing and the car did n I leased my Audi A3 from here and only has 16K on it. I had my "check engine" light on for 2 days with many error messages flashing and the car did not go faster then 5 klms per hour. Almost needed a tow. Brought the car in for service as they told me to do so, then got a call saying if we don't find anything to fix it would cost me at least $190, so I refused. I refused because the check engine light disappeared and I was worried that I would be paying the $190 plus. So I got an oil change "what? $291.00 on an A3??? Wow. The cost of labor was $190 per hour on an oil change. Really!!! So no diagnostics and an oil change that I could have done for 100 bucks. Nothing against the person(s) that just works there to make a living. THey were there just to explain the process and how it works. The dealership is the issue. They to change if they want people to go back. Never going back.... More
by Joe DiFranco
Employees Worked With
N/A
November 04, 2022
Pfaff made things right. We had a new set of tires put on when purchasing a vehicle off-lease from them. They didn't provide a wheel lock key and initially told me I would ne We had a new set of tires put on when purchasing a vehicle off-lease from them. They didn't provide a wheel lock key and initially told me I would need to purchase one. I was not happy and made that clear on this site... when the service manager learned of this, he reached out and made things right - put on a new wheel lock and gave me a new kit. More
by MM
Employees Worked With
Benny
September 15, 2022
Don’t buy a car from here. Agent doesn’t follow up when car is supposed to be delivered. I always had to follow up after the date passed. Came to pick it up and the agent wa Agent doesn’t follow up when car is supposed to be delivered. I always had to follow up after the date passed. Came to pick it up and the agent wasn’t here and the dealership had a different day. Brutal. 100k car and terrible service. More
by Frazzeled
Employees Worked With
Won’t say
May 16, 2022
Absolute worst customer service ever experienced. After calling multiple times only to end up in a voicemail even after talking to someone. Finally, I booked an appointment online only to get a cal After calling multiple times only to end up in a voicemail even after talking to someone. Finally, I booked an appointment online only to get a call a week later to say that the reservation is actually a request and they don't have any spots. Why anyone would take their car here for service is beyond me. More
by Darren
Employees Worked With
Service rep
January 20, 2022
Dealt with Emilio - had an awesome experience with him as well as the other staff there. He was patient, transparent and understanding. Highly recommend visiting this dealership. well as the other staff there. He was patient, transparent and understanding. Highly recommend visiting this dealership. More
by spocha
Employees Worked With
Emilio Curia
November 29, 2021
This has to be the worst place I’ve ever purchased a vehicle from, bought an Audi A3 Quattro, it was sold to me without a Catalytic converter, when I approached them about it, they tried to play it off vehicle from, bought an Audi A3 Quattro, it was sold to me without a Catalytic converter, when I approached them about it, they tried to play it off xxx nothing. Also the car has a lowering kit on it that was installed incorrectly, so it makes noises when going over bumps. They made me wait over a month for the Catalytic, and still playing games about repairing the suspension. This place is a joke, they don’t care about the customers at all. I wouldn’t recommend anyone to buy from them, they don’t care. More
by Ventrellatony76
Employees Worked With
Eli
November 23, 2021
I have my Audi's serviced at Vaughan since the time it opened. My experience with Sean Hendricks have always been positive.He is very knowledgeable and helpful. He is a pleasure to deal with and always re opened. My experience with Sean Hendricks have always been positive.He is very knowledgeable and helpful. He is a pleasure to deal with and always ready with good advise. More
by Tobern4
Employees Worked With
Sean Henricks
November 19, 2021
We bought a brand new Audi from Phaff because a good friend of mine was in sales. When it was time for the first service, is when I meet Shaun Hedrick as my service advisor. It's been almost 10 years friend of mine was in sales. When it was time for the first service, is when I meet Shaun Hedrick as my service advisor. It's been almost 10 years later I still service my Audi at phaff because of Shaun. What I like about him right from the beginning is his honesty and keeps his promise on work performed. Never a surprise like some other places. I've had nothing but great experience in service . I had one problem with the car and the factory warranty had expired, but because the car was only service there at phaff with a complete service history Shaun was able to take care of it with Audi Canada under a Goodwill warranty . I believe in building a good relationship with the dealership is very important and with Shaun I built a friendship over the years. Spiro More
by Spiro
Employees Worked With
Shawn Hedrick
