Audi Vaughan

If you want your time wasted, incorrect parts, go here! I went in for a tire replacement (second time). On the first occasion, the tire had been ordered and then sent back so when I went to get my tire repl I went in for a tire replacement (second time). On the first occasion, the tire had been ordered and then sent back so when I went to get my tire replaced, i had to rent a car for about 3 days while they searched for the tire. Kind of waste of time when the problem was fairly simple but there was no communication between parts and service. OK, this was one time. Second time, they ordered the wrong tire (ended up blaming me for ordering the wrong tire, as though I am responsible for this, when I am not the expert) and was told to just come in and it would be "in and out". Unfortunately they kept me for one and a half hours before telling me they had ordered the wrong tire. For a busy professional, these episodes were a complete waste of my time. Their incompetency is something to behold. Won't going back there for service or sales. Wouldn't recommend this dealership for service unless you have a lot of free time on your hands. More

Oil change? I purchased an a3 back in 2009 I question if they are really changing the oil. I have been getting oil changes every 10000 to 12000 km. I had a min I purchased an a3 back in 2009 I question if they are really changing the oil. I have been getting oil changes every 10000 to 12000 km. I had a min oil alert appear on my dash after only 7000kms. Into the new oil. I took my car to another shop and had an oil change. 10000km. No min oil alert. I took my car to the shop again after another 10000km. No min oil alert. I took my car to Pfaff to fix the tints(under warrenty). And an oil change. 6500km later min oil alert appears on my dash. Anyone else have this problem? More

TAKE RESPONSIBILITY PFAFF!! A valet for pfaff texted while stopped at green light, causes incident in an alleged "loaner vehicle" that might have already been damaged... pfaff ma A valet for pfaff texted while stopped at green light, causes incident in an alleged "loaner vehicle" that might have already been damaged... pfaff management tried to intimidate during the first meeting, claimed to assure that it can be worked it out to avoid a claim... claim was already reported to collision reporting, avoided calls and a proper meeting for 6 months, takes no responsibility and although conceding to error on the valet's part, they subsequently got a lawyer to cancel the meeting a day before. They claim to be first in customer service? No way. More

Great sales experience. Not pushy at all. Got there at 11:30' test drove and bought the car and at lunch by 1:30. Coffee was fantastic! 11:30' test drove and bought the car and at lunch by 1:30. Coffee was fantastic! More

Brought my 2013 A4 with 20K KM's in for routine maintenance, got it back with a burned clutch and had 32KM's added to it. The excuse I got was that they needed to road test it to ensure the car was maintenance, got it back with a burned clutch and had 32KM's added to it. The excuse I got was that they needed to road test it to ensure the car was in working order...I have never had a dealer drive my vehicle for more than 1.5KM's. I had to get my clutch replaced for $3600 because of this terrible dealer. I took it back complaining about the issue, they took it apart and said I was in the hole $1500 for diagnostics, I had no choice but to pay them to do the rest of the repair. They attempted to blame it on me saying It must be my driving, funny since 1. I have been driving stick for 10 years and have had 3 manual vehicles NONE of which ever had an issue, and 2 THEY were the last ones to drive it since I had started having the issues. Audi Canada helped by taking 750 off the work to replace it, which wasn't much considering the age of the car. I still feel very ripped off by this terrible dealer, and will never recommend them to anyone. More

My car was in for service for an oil change and was returned with bumper falling off, they attempted to fix it by drilling screws through my wheel well and bumper was still falling off I asked for them returned with bumper falling off, they attempted to fix it by drilling screws through my wheel well and bumper was still falling off I asked for them to replace it as it was damaged while in their care and they refused to replace only try fix again which isn't rite or fair as they are putting me and my family at risk More

Audi A3 TDI 2010 Millage: 56000 km The car still has Audi A3 TDI 2010 Millage: 56000 km The car still has bumper to bumper warranty for next 1.5 years or 24000 km. Pfuff Audi dealership refused to f Audi A3 TDI 2010 Millage: 56000 km The car still has bumper to bumper warranty for next 1.5 years or 24000 km. Pfuff Audi dealership refused to fix right front shock dust cover due to anti rust spray giving the reason that spray is in fact a mechanical change. Ridiculous ! Called to customer relation department. All they did was confirm the refusal reason with Pfuff Audi and getting it back to me. More

My wife and I are very pleased with our recent purchase of a new Audi S4. Everyone we met at this dealer was friendly, patient and more than accommodating with their time and hospitality. We did not feel of a new Audi S4. Everyone we met at this dealer was friendly, patient and more than accommodating with their time and hospitality. We did not feel rushed or pressured to purchase and were offered beverages while we discussed options with our brand specialist. We dealt with Dimitry Serov and I must say how impressed I was with his passion and knowledge of the brand. He was responsive to calls, emails and questions and showed a genuine interest in earning our business. He knew the products and options inside out. He knew about details for upcoming models and shared his insights to help us make the best decision. We were very happy with the deal reached with Dimitry and the management team at Pfaff. I highly recommend giving this dealership and Dimitry an opportunity to earn your business on your next new or used vehicle. More

The absolute worst. As an Audi enthusiast, I thought The absolute worst. As an Audi enthusiast, I thought the best place to take my car was the dealership, particularly Pfaff since it was close, BIG M The absolute worst. As an Audi enthusiast, I thought the best place to take my car was the dealership, particularly Pfaff since it was close, BIG MISTAKE! During a warranty recall, the incorrect spark coils were installed by their incompetent technician and caused major hesitation problems in my vehicle. After over $1000 worth of parts and labour (at Pfaff) trying to diagnose the problem, with some research and shear luck I found that the spark coils installed were incorrect for the vehicle. When I brought the car in and explained the simple solution, I was told by their technician that it's a fuel injector problem and that he wouldn't even look at the spark coils until he changed the injectors. I changed the spark coils myself and the car began running normally. I have complained and reported them to Audi of America, my goal is to prevent them from doing the same to my fellow Audi enthusiasts. Beyond the pushy-ness, their staff is completely INCOMPETENT and unknowledgeable about Audi vehicles. People, do your research and avoid Pfaff like the plague of problems that they will cause to your vehicle! I have the original warranty paperwork with the incorrect part numbers as well as all my receipts for the wrongfully performed work. GIVE ME BACK MY MONEY PFAFF!! More