Audi Queensway

Took my car in at 7:30am emergency light on coolant drained. They wouldn't look at it, no diagnostics guys in. Monday came and went, got a text from my supposed service rep thatdidn't answer the phone. drained. They wouldn't look at it, no diagnostics guys in. Monday came and went, got a text from my supposed service rep thatdidn't answer the phone. Called main line, was told they'd call back. Maybe someone will look at it Tuesday, maybe not. Completely unacceptable. Canadian tire would be better. More

Look at these reviews, there is a pattern. Disorganized and sloppy all around. Do not go here for service. Disorganized and sloppy all around. Do not go here for service. More

I brought in my car because the windows automatically went up after I put my top down and they went down when I put my top up - the opposite of what was supposed to happen. Audi spent a couple of days p went up after I put my top down and they went down when I put my top up - the opposite of what was supposed to happen. Audi spent a couple of days puzzling over this and then decided it couldn't be fixed. And charged me for it. More

Literally the worst customer service out there. Highly recommend not using this dealership unless you want to make your life substantially worse. Highly recommend not using this dealership unless you want to make your life substantially worse. More

poor service matts. missing car broke 2 days later sold as desial when it was gas then management and staff egnor you bad be careful to buy from these awful dealership i missing car broke 2 days later sold as desial when it was gas then management and staff egnor you bad be careful to buy from these awful dealership i pd for repairs when they get there money your a peice of garbage im looking to go further people should not be treated this way the salesman was nice at first but after i bought he changed my advice to all of you dont shop at queensway audi More

Was just back at Audi Queensway to trade in my a3 for a s4 Colby is the man, thanks Colby! s4 Colby is the man, thanks Colby! More

very poor communication; have been trying to get through to service for three weeks now. finally got a real person and they were to call me back about installing a hitch, an urgent safety recall and oil ch to service for three weeks now. finally got a real person and they were to call me back about installing a hitch, an urgent safety recall and oil change - that was a week ago. just tried again, was on hold for 7 mins and then it rang through to general mailbox. time to go to another audi dealership. More

Poor service, bad communication, disorganized sales and finance reps. Random emails and texts during lease end don't get responded to despite them reaching out first. Some serious issues at this dealership finance reps. Random emails and texts during lease end don't get responded to despite them reaching out first. Some serious issues at this dealership. More

They are helpful until you get pick up the car. Then if you have questions later they treat you rudely Then if you have questions later they treat you rudely More

Terrible service. Walked in to try to get some simple parts from the retail parts counter. Apart from a few sideways glances from the empty check-in desks not a single Walked in to try to get some simple parts from the retail parts counter. Apart from a few sideways glances from the empty check-in desks not a single person asked if I needed help including the fellow sitting at the parts desk who seemed to be violently ignoring me even when I asked for help. Previously took my car in for service. Over $1000 for a battery change and service technician tried to constantly up-sell me on a 15 y.o. car. Never again. More