Audi Queensway

Beyond my expectatations After reading the reviews on this website and Yelp, I was a little hesitant in taking my vehicle in for service at Audi Queensway even if it was under After reading the reviews on this website and Yelp, I was a little hesitant in taking my vehicle in for service at Audi Queensway even if it was under warranty but proceeded given its close proximity to work. As a new Audi owner, I am new to prescheduling 2+ weeks in advance for servicing of a vehicle which is one minor gripe but can see its merits. A little preplanning is needed moving forward. Went to the dealership 1 day earlier than scheduled in error. They had attempted to squeeze me in since I was already there but schedule would not permit. +1 for making the effort. On the actual day of service, I was greeted by everyone....whether they worked there or not...I'm not 100% sure but it was a nice welcome nonetheless. An employee (didn't catch the name) greeted and obtained the key for a pre-scan and then proceeded to assign me to Laurie Ferguson (Audi Concierge) who was pleasant to deal with and explained every detail along the way. Arrangements were made to shuttle me off to work and be picked up. The pick up as I required...not the shuttle's was an added bonus. Status reporting was prompt and detailed. After explaining the resolution to the issues I was encountering, they were proactive to advise on a developing issue that would have required a return few weeks later. Since it was at the shop, they recommended the issue be taken care of then and there and offered a car rental to avoid the inconvenience of going back and forth. I am quite pleased by this recent service and although not hoping to see them soon...will look forward to seeing them as required. The service work was all under warranty with no out of pocket expense incurred. The 3 stars would be reflective of what the price would have been if incurred out of pocket. Thank you Laurie Ferguson and team. More

A tad pricey, but excellent service. Audis are complicated technical cars. They are expensive to service. But if you are aware of that fact, Queensway is a good dealership. I found their Audis are complicated technical cars. They are expensive to service. But if you are aware of that fact, Queensway is a good dealership. I found their sales guys to awesome (especially Allistair) and their service guys to be quite reliable and good to work with. Occasionally the service price is a bit high, but that's not their fault, it's because the car needs serious service. They always give me a loaner if I book ahead, and they treat me great. More

Money grabbing,unprofessional, skill-less techs, Money grabbing, unprofessional, skill-less techs, Terrible terrible service. i'm NEVER going there again in my LIFE. My parents and my friends have Money grabbing, unprofessional, skill-less techs, Terrible terrible service. i'm NEVER going there again in my LIFE. My parents and my friends have audis and they all know the story, These guys cannot diagnose simple things, nor do they care, for that matter. They make sure they make their money and they have pretty boys to connect clients with techs, but what's happening to the car - who cares. When you ask for a reasonable refund after paying for the service that hasn't been done, they become extremely rude and they keep going in circles with their silly story that doesn't even make sense. Leave me your email and I'll even send you a recording of our conversation =), it's hilarious. Then they send lies to Audi Canada :) - that they offered the services they haven't. Time to employ lawyers. I bet it's going to look great on their resume :). If you're smart - fine some more knowledgeable mechanics and real experts to take a look at your car and these guys are clueless. More

We dropped by twice. Once on a Wednesday evening and once on a Saturday morning. Both cases we put our name in with the receptionist and waited for 30 min and no one came. A third time we called ahead for a on a Saturday morning. Both cases we put our name in with the receptionist and waited for 30 min and no one came. A third time we called ahead for a test drive and was told to come in. Again waited for 30 min and not even an acknowledgement that we have been waiting for a long time. We looked into the offices and one of the guys was tapping away on his phone! After we went through all the cars in the showroom and sitting down overhead a couple waiting for their car to be serviced they were complaining about how and the service was I was a bit concerned that even if we bought a car there where I would have it serviced. Drove 25 km to Pfaff Audi and got such good service we test drove and bought a car in a morning. Is business so good there that they don't need to provide customer service? Check out yelp.ca. More similar reviews there. A More

I have found the service at Queensway Audi to be very poor. They are unable to accommodate simple service requests in a timely manner. They do not seem to have enough service people at this dealership. poor. They are unable to accommodate simple service requests in a timely manner. They do not seem to have enough service people at this dealership. Even when the service was completed, it was not done properly. I would not recommend this dealership. More