Audi Oakville

Beware of Audi Oakville Service center, i felt like due to slow car sales in Covid times, the service team planned to cover up the losses by pounding on repairs on existing Audi clients. I have visited to slow car sales in Covid times, the service team planned to cover up the losses by pounding on repairs on existing Audi clients. I have visited a few locations from the year I bought my first Audi 2012, Audi Mississauga, Audi Queensway and from the last 2 years we are visiting Audi Oakville as this location is nearest to our place. In the middle Covid times last year (2020), i visited Audi Service center for yearly maintenance, new distancing rules were in place and we needed to hand over keys (contact-less) and just gave name and number for the Service representative and went to the waiting area.That time the service rep may come by to discuss all issues, or on phone and mostly texting with live updates and provided detailed information and it took 5 to 6 hours to complete maintenance and they bring the invoice or email a copy and Rep review the details with us if needed item by item on fixes and total payment and invoice comes by email a copy (contact-less) after the card payment. This time Feb-2021 for 205,000kms maintenance, I took early appointment 8am for yearly maintenance and for replace headlamp bulb. I met Mr. Ethan service representative, never seen a service agent (with expression in the morning not to work and no customer facing body language and do not have intention to provide a good customer friendly service mind). He took a few mins to search my car record and he asked many questions 1) have you been here before 2) when did you do last service maintenance 3) have you done 165k or so here...I said I visited this location from the last 2 years and the online appointment system found my account with my email id and recognizes the kms for next maintenance and how come you did not find my car info on the system. Not sure what the system they use or whether this rep is new to use this system? I asked for a quote on 205k Maintenance and he called his manager for a quote and gave the price mark saying "Around $440. I said let's do it and asked to replace it with new wipers (front/rear), I asked approximately how much for windshield wipers, his response "Around $110", yep go ahead to install. Next engine light on dashboard issue, he said the service team needed to diagnose to find the root cause labor fee $165, i said yes add to list. Due to the Covid-19 new rules, we can not wait more than certain time so got the loaner vehicle from Audi courtesy. I asked Rep if he can check i hv option to loan an e-tron as I was planning to replace my car in a few months. Ethan said no we do not have an option, only one car available. I took the loaner and asked them to call me for an update on issues and a total quote on the engine light issue. After a couple of hours I got a call from Rep saying the engine light issue was diagnosed and to fix it cost "Around $1500 plus taxes", for headlight bulb replacement $400 plus taxes. I said let's park engine light issue and wheel alignment issue (Around $260) for next visit and i asked give me a final quote price for rest of the issues to done today, he told "About after taxes $900" i said let's do all 3 fixes (205k maintenance, wiper blades, headlight bulb). Got a message around 1pm saying my car maintenance was completed and can pay online if required and I clicked the payment link just one amount (no details on it) $1350. Big surprise to me "Around $900" and how come final payment is end up with $1350. Also I wondered how fast they completed 205,000kms as they said it's major one and light bulb replacement, engine light issue (one hr labor).. All things were completed in 4 hrs. My previous major service 165,000kms or so took almost 6 to 7 hrs in a day. Got a message around 1pm saying my car maintenance was completed and can pay online if required and I clicked the payment link just one final charge (no details on it) $1350. Big surprise to me "Around $900" end up final payment to $1350. Also I wondered how fast they completed 205,000kms as they said it's major one and light bulb replacement, engine light issue (one hr labor).. All things were completed in 4 hrs. My previous major service 165,000kms or so took almost 6 to 7 hrs in a day. I went to pick it up and requested the details of my invoice... 1) 205,000kms service options seems regular service around 10 items, but online schedule form for 205,000 kms maintenance has minimum 20 to 30 items to check but the invoice shows only 10 items, how to believe these guys whether they are doing their job correctly 2) Wiper blades replacement cost $128 plus taxes - The Rep before the service he told "Around $110", do they think what's the value btw $128 plus taxes is not around $110 3) The engine light issue to diagnosis itself cost $165 (one hour labor cost) - Really Really are you kidding customers to gouging in this EV Technology market - The Technician need to mount few cables on Car chip panel and the computer software will give full report on all issues and also tells the root cause, resolution with complete analysis report. We need to read the errors/warnings on the computer and tell us what's the issue. This is not rocket science like in the old days your rep needed to wear gloves and eyewear and get on to engine nuts & screws to dismantle to find the issue.-- Another big gouging here on labor. Seriously, I felt this Service Rep looks like a newbie in this department and does not have any idea what is an economical way to save cost for both customers and the dealer. This kind of gouging nature may give instant profits to your service company but soon explode to bankruptcy and leads to complete loss of reputation in the industry. After all this I asked Rep to email me a copy of the invoice for bookkeeping, he said we can not email from the system (lol) i need to go and scan the invoice to email a copy. I told him all of my previous invoices were emailed and Rep asked whether we needed an additional copy by email. He said this system does not allow him to email. This guy went off from chair and walked to another room and scanned a copy and emailed it. Again really, you are kidding.. I'm a Computer guy, from invoicing applications, generating an invoice copy with all my details and sending it to the printer. Do we need to scan the same paper copy to email to the customer? rather choosing some option to send print/pdf email or so... what kind of 19 century software version this service team is using to invoice customers? I finally decided today not to visit this location any more for not being transparent to customers on repair costs and after seeing super gouging stunts, i decided to find a better reputation dealer anywhere in GTA for new e-tron or go for the best Electric car in the market. More

Amit was extremely helpful and super nice when I went to buy my new car. He went above and beyond and answered all my questions with no doubt. I would highly recommend Amit if you are looking for a new car. buy my new car. He went above and beyond and answered all my questions with no doubt. I would highly recommend Amit if you are looking for a new car. More

Where do I begin? I have been planning to purchase my first Audi RS3 in a year's time, but my current daily would not wait that long. After 18+ years of reliability, it came time to purchase a new vehic first Audi RS3 in a year's time, but my current daily would not wait that long. After 18+ years of reliability, it came time to purchase a new vehicle. After a few years of research, I had a great idea of what set-up I wanted and even test drove a 2018 model at Audi Oakville 2 years prior with the help of Ryan W. (Audi Sport Sales). Despite this, I went first to another Audi dealer based on a reference, we were able to locate one, but it was not nearby. After some attempts from the Audi salesperson to get the car, the other place would not trade. Disappointed and frustrated I thought that I would have to settle for some other vehicle to get me through. Then, my wife suggested that I go to Audi Oakville to give it another try, what is the worst that could happen, I would waste some time with the salesperson?! So off I went not knowing what would happen. By sheer coincidence I was again greeted by Ryan W, who actually remembered my son and I when we first test drove the RS3 2 years ago. I was impressed to say the least. After I explained my predicament to Ryan W, he confidently informed me that we will get the car. Since the car was not local, he kept me informed throughout the process of securing and delivering it to me. Today I took it home! There are no words that can express my gratitude to Ryan W for his Audi Sport sales expertise and his persistence in helping me secure my very first Audi RS3! My first Audi sales experience with Ryan W and Emma F (Financial Services Manager) was excellent! if you are in the market for an Audi, Audi Oakville is the place to get it! Ask for Ryan W and you will not be disappointed! Looking forward to many new Quattro adventures with my Audi RS3, thanks Ryan W for making it possible! Danke Sch﮴on! More

was very happy with Alan when I bought my new car. he went absolutely above and beyond and for that I will happily refer all my people to Audi Oakville and to him. he was friendly and fun and made me fee went absolutely above and beyond and for that I will happily refer all my people to Audi Oakville and to him. he was friendly and fun and made me feel comfortable with my new purchase. thanks Alan More

I have been a long time customer of Oakville Audi, having purchased/leased vehicles over the years. I kept going back because of the personalized prompt service, however over the last couple of years the ser purchased/leased vehicles over the years. I kept going back because of the personalized prompt service, however over the last couple of years the service has deteriorated to be an embarrassment for a luxury brand. I have spoken to the GM a few times regarding the poor service each time my vehicle is in the shop and he acknowledges the problem and claims to be making changes to improve. A simple request to schedule a service appointment today, they were unable to find any record of my vehicle, although I bought and always had it serviced there. They asked me to locate and provide them with vehicle detail so they could book an appointment. I do not see this dealership improving on service, something changed with this dealership a few years ago and not for the good More

We received the worst service at Audi Oakville. Sylvia Szczykutowicz was rude, indifferent and the most unhelpful individual I have dealt with in the service industry. After our interaction with Sylvia, w Szczykutowicz was rude, indifferent and the most unhelpful individual I have dealt with in the service industry. After our interaction with Sylvia, we left a message for the GM who after 2 weeks has not responded or called us back. Don’t bother with this location they don’t care about customers or service. More

Consistent excellent professional service After 8 years and 4 cars, we are still very happy with this dealership. In fact, we drive all the way from Etobicoke for their great service. Receptio After 8 years and 4 cars, we are still very happy with this dealership. In fact, we drive all the way from Etobicoke for their great service. Reception and Service staff are always helpful and courteous. Special thanks to Brad Galllagher, our sales rep., who has always taken good care of us, with honesty, respect, and kindness. More

Absolutely the worst dealership to purchase a car from. They will lie to you and give you inaccurate information to get you to sign. I leased my 2017 Q7 from them and their finance manager convinced me They will lie to you and give you inaccurate information to get you to sign. I leased my 2017 Q7 from them and their finance manager convinced me to purchase their walkaway package for $1100 which allows me to return the car without having to worry about worn tires, etc... He then brought up the appearance package for $2100 and presented it to me as an enhanced package that includes everything in the walkaway package and much more which I thought was a good protection option. I bought it 100% on that premise only. Now that it is time to return the vehicle, the dealership is saying to me that I am responsible for changing the tires and that my appearance package which I never even used, doesn't cover tire wear and that it is completely different from the walkaway package. They basically ripped me off for $2100 by completely misrepresenting what they sold me and of course, the finance manager who leased me the car is no longer there and Audi Oakville won't accept responsibility for their actions and now they are asking me to pay even more money to replace the tires which they told me explicitly that I won't have to do if I purchase this enhanced package. After having spent about $50,000 on this car, Audi Oakville is trying to find ways to get even more money from me. I will never deal with this dealership that is part of the Weins group and would not recommend them to anyone. I will be calling OMVIC to file a complaint and will likely take them to small claims court for misrepresenting what they sold me More

I have purchased and A4, A6 and an S4. I tried Oakville Audi all three times to no avail. I live less than 2kms from the dealership. Sales staff seem to think they are above helping someone they deem unwor Audi all three times to no avail. I live less than 2kms from the dealership. Sales staff seem to think they are above helping someone they deem unworthy. Here’s a bet I made with my son. I literally parked my 2017 A6 in front of the dealership window so they would watch me as I walked in. I told him they would not approach me no matter how long I stood on the sales floor. I won the bet. Eventually I asked the receptionist it there was an S5 I could see. She asked the salesman for me. The proceeded to show me an RS5 while telling me it was exactly the same car other than the $20,000 price difference. Best of luck Oakville Audi.... More