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Audi Oakville

Oakville, ON

2.9
121 Reviews

1425 North Service Road West

Oakville, ON

L6M 2W2

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121 Reviews of Audi Oakville

March 02, 2021

i received the worst service at Audi Oakville. Sylvia Szczykutowicz was rude, Honestly today I felt taken advantage of and quite frankly I cannot believe how this dealership thinks changing a battery i More

by dbradvica777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager of Oakville Audi
Mar 02, 2021 -

Audi Oakville responded

Hello, We forwarded your review to the team at Audi Oakville. They have informed us that they did attempt to explain the charges to you and your husband in a calm manner, until your husband became verbally abusive towards one of our managers and called him various names and attempted to break one of our barriers. We have seen that on various social media platforms since, your husband has threatened the lives of members of our team as well. We do not tolerate this type of behaviour at our dealership. We kindly ask the you remove your negative review as it is not an accurate description of the service we attempted to provide. Thank you.

Mar 02, 2021 -

dbradvica777 responded

I am sorry I am the client and I was calm and lied to and ripped off. Everything that I wrote is the truth above. I left my husband in the managers office and I left quietly because I was appalled at how the manager spoke in circles and I had enough and walked out and went to my automobile. My husband did not threaten anyone and that is a lie and i read him what you wrote and honestly that is slander towards someone, he did not threaten anyones life, if this is true that he threatened someone you should have called the police. It is pathetic how you would even write this above. It shows what kind of business you run. Audi head office should definitely look at this location as it is a shame a dealership behaves this way.

February 04, 2021

Beware of Audi Oakville Service center, i felt like due to slow car sales in Covid times, the service team planned to cover up the losses by pounding on repairs on existing Audi clients. I have visited More

by Audi2012Q5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ethan Bailey, Insocial Account
Feb 17, 2021 -

Audi Oakville responded

Update as of February 24, 2021: We have forwarded your review to our team at Audi Oakville and have been informed that they have reached out to you directly regarding this issue. If you have any further concerns, please don't hesitate to email us at customersupport@weinscanada.com and we will be happy to assist you. - The Audi Oakville Digital Team

January 26, 2021

Amit was extremely helpful and super nice when I went to buy my new car. He went above and beyond and answered all my questions with no doubt. I would highly recommend Amit if you are looking for a new car. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Insocial Account
Feb 17, 2021 -

Audi Oakville responded

Thank you so much for your 5-star review! We’re very happy to hear that your experience with Amit was informative and helpful - we'll be sure to pass along your compliments. Congratulations on your new Audi vehicle and we look forward to welcoming you back in the future. - The Audi Oakville Digital Team

December 28, 2020

Where do I begin? I have been planning to purchase my first Audi RS3 in a year's time, but my current daily would not wait that long. After 18+ years of reliability, it came time to purchase a new vehic More

by GM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan W, Emma F, Insocial Account
Dec 29, 2020 -

Audi Oakville responded

Thank you so much for your glowing 5-star review! We’re overjoyed Ryan and Emma’s expertise and attention to detail served you well, and you were able to secure the vehicle that you've been eyeing for years. Your loyalty doesn’t go unnoticed, and we’ll be sure to pass along your positive feedback to the whole team. Congratulations on your new Audi RS3, and we appreciate you choosing Audi Oakville. - The Audi Oakville Digital Team

December 16, 2020

was very happy with Alan when I bought my new car. he went absolutely above and beyond and for that I will happily refer all my people to Audi Oakville and to him. he was friendly and fun and made me fee More

by Jana G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Dec 18, 2020 -

Audi Oakville responded

Thank you for the 5-star review, Jana! We’re pleased to hear that Alan ensured the process of buying your new vehicle went off without a hitch. Congratulations, and we appreciate you choosing Audi Oakville. - The Audi Oakville Digital Team

September 10, 2020

I have been a long time customer of Oakville Audi, having purchased/leased vehicles over the years. I kept going back because of the personalized prompt service, however over the last couple of years the ser More

by gepayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
none
Sep 25, 2020 -

Audi Oakville responded

Good morning, gepayne. Thank you for taking the time to share your feedback with us. As a team, we strive to provide 100% customer satisfaction and we are disappointed to see your experience fell short from that. We would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email marketing@weinscanada.com. Kind regards, The Audi Oakville Team

Oct 08, 2020 -

gepayne responded

I have reached out to you and glad to discuss my experiences , although I have raised these concerns each time with the then dealer management and have not seen any improvement. I have found a local alternative service provider and my initial experience was very positive.

September 07, 2020

We received the worst service at Audi Oakville. Sylvia Szczykutowicz was rude, indifferent and the most unhelpful individual I have dealt with in the service industry. After our interaction with Sylvia, w More

by CatherineW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sylvia Szczykutowicz
Sep 25, 2020 -

Audi Oakville responded

Hello Catherine, thank you for taking the time to share your feedback with us. Our Service Manager, Michael Corbett, has left a few voicemail messages with you and has not yet heard back. Feel free to reach out to him when you have a moment. Please note we strive to conduct ourselves in a professional and kind manner without the use of offensive language and we expect the same from our guests. Thank you! - Audi Oakville

July 24, 2020

Consistent excellent professional service After 8 years and 4 cars, we are still very happy with this dealership. In fact, we drive all the way from Etobicoke for their great service. Receptio More

by frankrabia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gallagher
Aug 18, 2020 -

Audi Oakville responded

Hi Frank! We appreciate the time you have taken today to share the experience you had with Brad. We will pass on your kind message! Thank you for choosing Audi Oakville. We look forward to welcoming you back for your next visit, have a lovely day!

July 07, 2020

Absolutely the worst dealership to purchase a car from. They will lie to you and give you inaccurate information to get you to sign. I leased my 2017 Q7 from them and their finance manager convinced me More

by pradis
Recommend Dealer
No
Employees Worked With
Used car manager
Jul 14, 2020 -

Audi Oakville responded

Hi Pradis, thank you for sharing your feedback with us. Here at Audi Oakville customer satisfaction is very important to us and we’re disappointed to hear about your experience. We would like to have the opportunity to connect you with our management team to discuss your concerns. At your earliest convenience, please send me an email with your contact information so I may connect you with management at Audi Oakville. Thank you! Rachael R. Guest Satisfaction Manager, Audi Oakville.

May 13, 2020

I have purchased and A4, A6 and an S4. I tried Oakville Audi all three times to no avail. I live less than 2kms from the dealership. Sales staff seem to think they are above helping someone they deem unwor More

by Steve M
Recommend Dealer
No
Employees Worked With
No Idea
Jul 02, 2020 -

Audi Oakville responded

Good afternoon, Steve. Thank you for taking the time to share your feedback with us. As a team, we strive to provide 100% customer satisfaction and I am disappointed to see your experience fell short from that. I would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email me at rachaelr@weinscanada.com and include your contact information. Kind regards, Rachael R. Guest Satisfaction Manager, Audi Oakville

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