Audi Kitchener-Waterloo

Great experience with a few hickups Robert was friendly and knowledgeable and my sales experience was fantastic. I would definitely recommend friends to see Robert to purchase a new Aud Robert was friendly and knowledgeable and my sales experience was fantastic. I would definitely recommend friends to see Robert to purchase a new Audi. Andrea was great for finance, smooth interactions. Anamarija was not so smooth. There seems to have been a few hand off issues, she didn't know I had a second key on order, email communication was spotty and she scheduled a pickup of my vehicle to get the second key programmed when it came in, but the pickup never happened and I ended up waiting for 30 mins before giving up. More

Would recommend Jeremiah and Audi KW Recently bought an A4 through Jeremiah and Audi KW and had a great experience. I really appreciated Jeremiahs laid back and no pressure style. He wa Recently bought an A4 through Jeremiah and Audi KW and had a great experience. I really appreciated Jeremiahs laid back and no pressure style. He was well informed and very quick to respond to inquiries, even on his day off! I would recommend Jeremiah & Audi KW to friends and family if they were considering an Audi purchase. More

Great personality and professional I had a great discussion about Audi A4 with Jeremiah and he could professionally convince me to purchase this Audi. He and the other team that I worke I had a great discussion about Audi A4 with Jeremiah and he could professionally convince me to purchase this Audi. He and the other team that I worked with had an excellent customer service and respectful behavior. I really enjoy driving this car, comfortable in high way or in the city, great fuel consumption,very nice navigation and many other features that met my requirements. More

Very professional! Jeremiah along with the Audi team were very professional and provided great customer service. I really enjoyed my experience and and now enjoying my Jeremiah along with the Audi team were very professional and provided great customer service. I really enjoyed my experience and and now enjoying my car! More

Unconscientious I recently purchased a new R8 and it was delivered with a scratch. Audi Kitchener-Waterloo denied any responsibility and was very difficult to deal wi I recently purchased a new R8 and it was delivered with a scratch. Audi Kitchener-Waterloo denied any responsibility and was very difficult to deal with in repairing the damage. They became more sensible once I escalated my concerns to Audi Canada Customer Relations, after which I was offered compensation after the repair was completed. Once I had the repair done, the General Manager, Michael Crosby, claimed "both Audi Canada and ourselves have a policy that we don't compensate..." I had to travel a total of 600 km and lost a day of work to have the scratch fixed. The Parts Department was unknowledgeable and didn't know what a battery trickle charger was. I had to contact a dealer in Toronto in order to source the part. The dealer in Toronto was friendlier and more helpful than Audi K-W even though I didn't purchase my car from them. Do yourselves a favour: if you're purchasing a new Audi, drive the extra 40 minutes to a conscientious dealer. More

Purchase Excellent customer service and very knowledgeable staff. The dealer actively takes an interest in the brand. Highly recommended Crosby if you are in t Excellent customer service and very knowledgeable staff. The dealer actively takes an interest in the brand. Highly recommended Crosby if you are in the market for a new Audi. More

Great front line customer service Have had the best experiences with Jeff in the Parts Department and Steve, a Service Advisor. Both have been most helpful and have given me great serv Have had the best experiences with Jeff in the Parts Department and Steve, a Service Advisor. Both have been most helpful and have given me great service above my expectations. More

2014 A7 TDI Bought Sight Unseen I had the best experience dealing with Kitchener Audi. Ben was the sales rep helping me while I was away on vacation. He contacted me on a advertiseme I had the best experience dealing with Kitchener Audi. Ben was the sales rep helping me while I was away on vacation. He contacted me on a advertisement looking for this specific car. Ben would go as far a asnwering emails until 10pm in the evening. He took time on his day off to get me detailed pictures of the cars exterior and interior. Prompt, Passionate, Kind, Honest are just a few words that come to mind. The facility is state of the art and the owner is on the floor with his people! You wont find a better place to buy a car. Congrats to Ben on job well done! I would buy another car from here again and recommend them to anyone I know looking for a Audi. More

Fabulous Service! I had the good fortune to work with Ben Hoang during my recent search for a new vehicle. Ben was extremely accommodating, professional and quite know I had the good fortune to work with Ben Hoang during my recent search for a new vehicle. Ben was extremely accommodating, professional and quite knowledgeable. Initially I my sights set on the Q5 but Ben introduced me to options I might not have previously considered and now I am the happy owner of a A6! I appreciated his honesty, sincerity and his relaxed approach - no pressure! I would highly recommend Ben! More

Knowledge and non pressuring efficiency Ben was always available, very courteous, efficient, professional as well as being very knowledgeable. I enjoyed how he worked with me on every aspect Ben was always available, very courteous, efficient, professional as well as being very knowledgeable. I enjoyed how he worked with me on every aspect of my purchase and never left me with any doubts regarding my inquiries. I had excellent service with Andrea and Anamarija as well through the process as well. I would commend these representatives and the dealership. More