Audi Kitchener-Waterloo

Great Service,,,friendly, patient, professional Kaitlin Doherty helped us as we purchased our Audi Q5 in the fall (2016). Kaitlin was very knowledgeable about all of the Audi vehicles. She was alwa Kaitlin Doherty helped us as we purchased our Audi Q5 in the fall (2016). Kaitlin was very knowledgeable about all of the Audi vehicles. She was always helpful, professional,friendly and approachable. After we purchased the Q5, Kaitlin took the time to show us all of the equipment, technology etc and how it worked in our new vehicle. This was REALLY helpful, as we would have been overwhelmed trying to navigate through this by ourselves. Highly recommend this vehicle, the dealership and especially Kaitlin! More

Professional all the way.. Professional front the start to the end, that what i got from M Hoang, Respond fast to all my call and text and Andrea and Anamarija where excellen Professional front the start to the end, that what i got from M Hoang, Respond fast to all my call and text and Andrea and Anamarija where excellent . Very nice experience five stars for sure! Chris Boucher More

No Pressure Great experience from beginning to end. The whole process of buying a new car is not something I look forward to. That all changed at KW Audi. Ever Great experience from beginning to end. The whole process of buying a new car is not something I look forward to. That all changed at KW Audi. Everyone I dealt with was helpful and answered all my questions. The best thing of all is that there was never any pressure to buy. No pushy sales people and I was able to just look at cars and come to them when I had questions. Ended up dealing with Jeremiah and as soon as we drove the A4 I wanted it. I am really enjoying my new car and I know I will be back when its time for a new one. Thanks to Jeremiah, Andrea, and Anamarija. More

Great overall experience From the moment i walked in, Ben was an engaged service provider, great attitude, and answered my question quickly and professionally. No hard sales p From the moment i walked in, Ben was an engaged service provider, great attitude, and answered my question quickly and professionally. No hard sales push, just listened to my needs and helped me find the vehicle that was right for my family. I'm a fan for sure. Sabrina More

Great experience! Ben was very approachable, professional and very pleasant to deal with, whether on the phone or in the showroom. Our purchase went thru very smoothly Ben was very approachable, professional and very pleasant to deal with, whether on the phone or in the showroom. Our purchase went thru very smoothly. Our car mats were back-orderd but arrived within reasonable time. A good experience for sure! More

Enjoyable purchase process; happy, satisfied owner I visited numerous dealerships but found with Ben Hoang and Audi Kitchener Waterloo a salesperson and dealership who understood what I needed, knew wh I visited numerous dealerships but found with Ben Hoang and Audi Kitchener Waterloo a salesperson and dealership who understood what I needed, knew what I really wanted, and were able to make it happen as an overall pleasurable experience. I enjoyed buying it, am extremely satisfied owning it and feel 100% confident that if any issues arise that Ben and Audi Kitchener Waterloo will have my back. More

Ben Hoang redefined Customer Satisfaction I recently bought my second Q5 from this dealership and I truly lucked out with Ben as my Sales Specialist. From the initial contact to final delivery I recently bought my second Q5 from this dealership and I truly lucked out with Ben as my Sales Specialist. From the initial contact to final delivery of my SUV Ben and I exchanged countless emails and phone calls. Not once did his professional demeanor change, he was always courteous, knowledgeable and truly knew what to say to amp up my excitement to get into this new ride. Even when I encountered an unexpected hick-up when I brought my vehicle in for the seasonal tire swap Ben was there to assist and rectify the situation immediately. Ben is truly one-of-a-kind and he redefined customer satisfaction. He is a man of his word and truly sets himself apart from the stereotypical "Sales Associate" reputation who suddenly doesn't know you anymore after you inked the deal. Ben truly cares about his clients, he is beyond passionate about the product he sells and never makes you wait for an answer. More

Not one negative thing to say! I purchased a new 2017 Audi A4 back in the beginning of October of 2016 from Kaitlin and can honestly say from the moment we met, I knew I was in good I purchased a new 2017 Audi A4 back in the beginning of October of 2016 from Kaitlin and can honestly say from the moment we met, I knew I was in good hands. a bit of a background on me - I have purchased a few many cars in my life (none of which have been Audi's) so I've had my fair share of experience with salesmen and women. I've had sales people pressure me to get this and to do that all to much. Kaitlin was probably the first salesperson I have dealt with where there was not one ounce of pressure. I got to talk freely, ask any questions I had and eventually purchased the car of my dreams. She really made my car purchasing experience something I'm going to remember forever, or at least until it is overwritten by myself purchasing another Audi later on down the road. I have been back a few times since to have my car checked up on and have always been greeted by my first name and with a smile. I have always been offered a beverage and have never had to wait in a line up for an appointment or to talk to a salesperson. One huge plus for me that really made me fall in love with the dealership is that I always receive my car back cleaner than when I left it. At this point, I can honestly say that i truly feel like i am part of the Audi Family. More

Very pleased. Robert Sampson and Andrea Douglas were very accommodating, helpful, and knowledgeable. Drove from Sarnia to Kitchener, they were very understanding ab Robert Sampson and Andrea Douglas were very accommodating, helpful, and knowledgeable. Drove from Sarnia to Kitchener, they were very understanding about setting up appointments to when I could be there. Overall very please with my experience and would very much recommend Audi Kitchener-Waterloo or just buyin and Audi in General. More

Instead of Toronto I live in Toronto but was underwhelmed with the level of attention I was receiving from my local dealers so I decided to get in touch with the dealer I live in Toronto but was underwhelmed with the level of attention I was receiving from my local dealers so I decided to get in touch with the dealer from near where I grew up. My call to the dealership was directed to Jeremiah and right from the get go things were much, much more to my liking. I ended up buying my car over the phone and did not even meet this team until I was picking up my car. Once at the dealership Anamarija continued the exceptional buying experience. I fully recommend buying from this dealership and these people even if you are not going to do it in-person. More