Audi Barrie

Worst service experience ever!!!! Bought a used car from This dealership came with a one year warranty on my tires. One of my tires blew so I took it in and parked it Sunday night wi Bought a used car from This dealership came with a one year warranty on my tires. One of my tires blew so I took it in and parked it Sunday night with keys and a note outlining the problem. I also emailed and called. Monday afternoon I called they told me they were awaiting approval from the tire company and they would call me. No call. Finally at 4pm I called to find out the service manager went home with a family problem and no one took care of my issue. Tuesday came, I phone again they're still waiting they say. Finally Tues night comes and I grab the warranty and phone the tire company myself ...low and behold the dealership hadn't even contacted them yet, telling me approval takes 15 mins when they are called. When asked about this simon claimed they "were out of forms " not addressing the fact he already told me he submitted them. I had to fill out the claims form and sit in the dealship and babysit them on order to get my car back. 3 days for a tire. They never called or emailed back and left me calling and emailing several times a day because they wouldn't return my calls. Worst service ever !!! I implore you, buy a car at another dealership if you must have a vw or an Audi because the service here at the Barrie dealership is substandard . Just for kicks after all this they want to charge me for an alignment. More

Ridiculous I have brought my TDI to this garage twice for an oil change and for a oil/engine filter change. First off booking an appointment is painful! they I have brought my TDI to this garage twice for an oil change and for a oil/engine filter change. First off booking an appointment is painful! they never answer the phone, then when they do you are left on hold for half an hour with intermittent interruptions from the operator asking "do you still want to hold?" and made to feel as though you are a burden to her having to answer the phone. I have given up 3 times on booking an appointment and left my name and number...they never call back. I have also purchased a replacement part from this dealer it took them over 3 weeks to figure out what the part number was and then they ordered the totally wrong part in. For the 3 weeks I was constantly having to call them and ask if they had done their job in ordering the part. When I have gone in for service it has taken WAY to long to do an oil change ....3hrs! seriously 3 hrs to do a bloody oil change! it should take 10 minutes maybe even an hour I would find acceptable but 3? its pathetic! The oil change says it includes a top up on all fluids but then if you look at your bill they charge you for each fluid even washer fluid I was charged $1.15. For $115 the washer fluid should be thrown in. Also when they quote a job its never accurate, you can ask one employee for the price of the oil change on a particular car and it will be one price, ask another its something entirely different. then when you go to pay...something different yet again. With the amount of people wandering around this building who apparently work at the place you'd think things could maybe be done to German efficiency. More

1. Very inefficient service check-in and long wait times 1. Very inefficient service check-in and long wait times 2. Car never ready when promised 3. Quoted and performed unnecessary work at a very high pr 1. Very inefficient service check-in and long wait times 2. Car never ready when promised 3. Quoted and performed unnecessary work at a very high price (according to a diesel expert whom I consulted after) 4. Mechanic was not capable to adjust the service indicator. Needed to go back in the shop for another day 5. Have dealt with many dealerships of different makes. VW Barrie is by far the worst for service 6. VW Barrie is the only convenient VW dealer in the area, so the options are limited. This means that my next car will NOT BE a Volkswagen More

Dane was the best sales man I have ever had ! He worked with me to get the deal done and I am 110 percent satisfied . I will be back to see him and the service team when need. with me to get the deal done and I am 110 percent satisfied . I will be back to see him and the service team when need. More

Overall great experience, staff was welcoming and knowledgeable. Went back last week for the 70,000km service on my Golf and they let me drive a loaner Volkswagen while they were taking care of ev knowledgeable. Went back last week for the 70,000km service on my Golf and they let me drive a loaner Volkswagen while they were taking care of everything for me. I love my Volkswagen! More

Going through the reviews here and I must say, I'm slightly confused. I picked up my new vehicle last week from this dealership and I received, by far, the best buying experience I've ever received. slightly confused. I picked up my new vehicle last week from this dealership and I received, by far, the best buying experience I've ever received. Everyone was friendly and worked with me to offer me a great deal on the purchase of my new A4. My new car was ready to pick up when they said it would and the salesperson, Brent, took all the time I needed to go over my new car and make sure everything was good. I tried to buy a car from this place 3 years ago, before the change in ownership and it was bad. This time though, I loved this place! I would recommend this dealership without hesitation! More

It took several attempts to book my 60K servicing. Several times when I called, I was disconnected when they were transferring my call. Finally, it was ringing! For more than 20 minutes I listened t Several times when I called, I was disconnected when they were transferring my call. Finally, it was ringing! For more than 20 minutes I listened to alternating ringing and music. During that time, I started reading reviews. Thats what prompted me to hang up. I did the service at an independant shop that specializes in VW's. Recently, the dealership called me to remind me that the servicing was overdue, and here's the best part: Would I like to purchase into their new loyalty program for $49.95? Hahahahahahahahahahah More

Like to take deposits on cars and then not deliver, lie and avoid games then start, last place on earth to do business, took deposit on car then avoided and lied for weeks, bought somewhere else and then h and avoid games then start, last place on earth to do business, took deposit on car then avoided and lied for weeks, bought somewhere else and then had to fight for days for deposit, not one person past reception was honest More

On March 14, 2012 I brought my 2004 Audi A4 into Autohaus Barrie to replace a suction hose attached to the power steering pump. Approximately 1 hour later the service manager Chris Cook informed me tha Barrie to replace a suction hose attached to the power steering pump. Approximately 1 hour later the service manager Chris Cook informed me that my clutch was burnt out, that the rack in pinion steering may have to be replaced all in all close to $5,500 in damage to the vehicle. Given the time and the fact the mechanic could not continue a diagnosis it was agreed that the vehicle would remain in its undriveable condition until the next day when the mechanic could review the damage done to the vehicle. The next day I returned to inspect the vehicle and to speak to the service manager, however, he was ill for the next 3 days and was unable to provide guidance or support to me. I therefore referred the matter to the newly appointed General Manager Walter Tucker who was able to provide an amicable solution to reduce the financial burden I would have endured to engage in these repairs. More

The people have are liars and try to con people .The promises that were made were never followed through. I am still fighting with them over an overpayment that they screwed me for. I have made at least promises that were made were never followed through. I am still fighting with them over an overpayment that they screwed me for. I have made at least 50 calls to resolve this, I can never talk to graham who was dealing with the issue on financing end of it. I get the run around when I call and messages that are left to return my calls are never responded to. This dealer has been horrible to deal with and I would be back there for any maintenance work. Truly the worst dealer I have ever had to deal with and hope no one else has to go through the same unpleasant experience I am going through! More