Audi Barrie

1. Very inefficient service check-in and long wait times 1. Very inefficient service check-in and long wait times 2. Car never ready when promised 3. Quoted and performed unnecessary work at a very high pr 1. Very inefficient service check-in and long wait times 2. Car never ready when promised 3. Quoted and performed unnecessary work at a very high price (according to a diesel expert whom I consulted after) 4. Mechanic was not capable to adjust the service indicator. Needed to go back in the shop for another day 5. Have dealt with many dealerships of different makes. VW Barrie is by far the worst for service 6. VW Barrie is the only convenient VW dealer in the area, so the options are limited. This means that my next car will NOT BE a Volkswagen More

Dane was the best sales man I have ever had ! He worked with me to get the deal done and I am 110 percent satisfied . I will be back to see him and the service team when need. with me to get the deal done and I am 110 percent satisfied . I will be back to see him and the service team when need. More

Overall great experience, staff was welcoming and knowledgeable. Went back last week for the 70,000km service on my Golf and they let me drive a loaner Volkswagen while they were taking care of ev knowledgeable. Went back last week for the 70,000km service on my Golf and they let me drive a loaner Volkswagen while they were taking care of everything for me. I love my Volkswagen! More

Going through the reviews here and I must say, I'm slightly confused. I picked up my new vehicle last week from this dealership and I received, by far, the best buying experience I've ever received. slightly confused. I picked up my new vehicle last week from this dealership and I received, by far, the best buying experience I've ever received. Everyone was friendly and worked with me to offer me a great deal on the purchase of my new A4. My new car was ready to pick up when they said it would and the salesperson, Brent, took all the time I needed to go over my new car and make sure everything was good. I tried to buy a car from this place 3 years ago, before the change in ownership and it was bad. This time though, I loved this place! I would recommend this dealership without hesitation! More

It took several attempts to book my 60K servicing. Several times when I called, I was disconnected when they were transferring my call. Finally, it was ringing! For more than 20 minutes I listened t Several times when I called, I was disconnected when they were transferring my call. Finally, it was ringing! For more than 20 minutes I listened to alternating ringing and music. During that time, I started reading reviews. Thats what prompted me to hang up. I did the service at an independant shop that specializes in VW's. Recently, the dealership called me to remind me that the servicing was overdue, and here's the best part: Would I like to purchase into their new loyalty program for $49.95? Hahahahahahahahahahah More

Like to take deposits on cars and then not deliver, lie and avoid games then start, last place on earth to do business, took deposit on car then avoided and lied for weeks, bought somewhere else and then h and avoid games then start, last place on earth to do business, took deposit on car then avoided and lied for weeks, bought somewhere else and then had to fight for days for deposit, not one person past reception was honest More

On March 14, 2012 I brought my 2004 Audi A4 into Autohaus Barrie to replace a suction hose attached to the power steering pump. Approximately 1 hour later the service manager Chris Cook informed me tha Barrie to replace a suction hose attached to the power steering pump. Approximately 1 hour later the service manager Chris Cook informed me that my clutch was burnt out, that the rack in pinion steering may have to be replaced all in all close to $5,500 in damage to the vehicle. Given the time and the fact the mechanic could not continue a diagnosis it was agreed that the vehicle would remain in its undriveable condition until the next day when the mechanic could review the damage done to the vehicle. The next day I returned to inspect the vehicle and to speak to the service manager, however, he was ill for the next 3 days and was unable to provide guidance or support to me. I therefore referred the matter to the newly appointed General Manager Walter Tucker who was able to provide an amicable solution to reduce the financial burden I would have endured to engage in these repairs. More

The people have are liars and try to con people .The promises that were made were never followed through. I am still fighting with them over an overpayment that they screwed me for. I have made at least promises that were made were never followed through. I am still fighting with them over an overpayment that they screwed me for. I have made at least 50 calls to resolve this, I can never talk to graham who was dealing with the issue on financing end of it. I get the run around when I call and messages that are left to return my calls are never responded to. This dealer has been horrible to deal with and I would be back there for any maintenance work. Truly the worst dealer I have ever had to deal with and hope no one else has to go through the same unpleasant experience I am going through! More

I brought my 2011 TDI in for an oil change - ask they only do a basic oil change and was quoted $115 + tax. I specifically said to the service rep for them not to do any additional work like tire rotatio only do a basic oil change and was quoted $115 + tax. I specifically said to the service rep for them not to do any additional work like tire rotation or inspections. When I pick the car up i was presented with a bill for $179. When I asked why it was so high the rep explained that it was because of the oil per litre that VW use. I then asked him to look up the cost of the last oil change I did and it was $115. He said "o you didn't tell us not to rotate the tires". This was the same service guy I spoke to that morning when I pointed that out to him he said o it must have slip my mind. The biggest joke of the whole issue is that they didn't even touch my tires never mind rotate them. They charge $50.00 more for something they didn't do. I will never take my car anywhere near this dealership again. I personally think the dealership is taking advantage of people who would be to embarrassed or polite to point out that they are being overcharged. More

Horrible experience. The dealership told me that the work wouldn't be covered under warranty, so I called VW Canada, they said it should be covered, but for some reason the dealership refused (apparentl work wouldn't be covered under warranty, so I called VW Canada, they said it should be covered, but for some reason the dealership refused (apparently VW needsthe technician at the dealer to approve the work) So I took it to another dealer and they covered it under warranty. More