Stephanie Shearsby

Very friendly people who are willing to help you with anything that is needed to make your purchase easier for you. Thanks so much to Jillian Cook for helping us with our purchase anything that is needed to make your purchase easier for you. Thanks so much to Jillian Cook for helping us with our purchase More

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My wife and I showed up without an appointment at a very busy time for them. The sales manager Stephanie Shearsby and product advisor Lisa Ali both went out of their way to help us out. We were very impress busy time for them. The sales manager Stephanie Shearsby and product advisor Lisa Ali both went out of their way to help us out. We were very impressed with the dealership! More

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I have been dealing with Lexus for a long time. Not any do the have a great product but the staff is fabulous. They actually care about you and what you want. They go out of their way to help!! Not any do the have a great product but the staff is fabulous. They actually care about you and what you want. They go out of their way to help!! More

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This dealership is one of the most organized and professionally operated car dealerships I have ever dealt with in my 50 years of buying cars. Jillian is extremely knowledgeable of the products and professionally operated car dealerships I have ever dealt with in my 50 years of buying cars. Jillian is extremely knowledgeable of the products and cant do enough for you to make the experience enjoyable. She is always available to help via phone, text or email. I used to get a little uptight visiting a dealership in the past, but not now. More

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I had my 2022 Lexus NX 450h+ in for a safety service on Tuesday August 20, 2024. It was a last minute call to see if they could accommodate me when I was going to be in London for another purpose. They a Tuesday August 20, 2024. It was a last minute call to see if they could accommodate me when I was going to be in London for another purpose. They accommodated me and as I have experienced before the service, professional individuals met my expectation. Friendly, timely service and post review of my vehicles condition.. I also asked for a quote on four new all weather tires and that was provided in a written form installed and balanced. More

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Our visit to Lexus of London today was impressive to say the least. From the moment we were greeted by the friendly receptionist, met Lisa our salesperson to meeting Steph, the sales manager….we were treate the least. From the moment we were greeted by the friendly receptionist, met Lisa our salesperson to meeting Steph, the sales manager….we were treated with the utmost respect and courtesy. We cannot say enough about Lisa and the comfort level we feel with our dealings with her. We would highly recommend dealing with Lisa and Lexus of London. More

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My experience with Lexus and Jillian has been extremely positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. Jillian was very kind, professional, patient and efficient. I ended up choosing the 2025 UX, I love it. Jillian was also interested in hearing about my concerns with the bathroom at Lexus (black on black) for people struggling with dementia. Jillian was also very kind to bring forward a donation request for a golf tournament event I am participating in to her general manager. All in all, my experience with Jillian and Lexus has been extremely positive and I would highly recommend a Lexus car to anyone. More

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I have purchased many new cars from various car dealers in the past and have met poor, good and excellent service staffs from the car dealers. I have to rated Romeo on London Lexus as an outstanding servic in the past and have met poor, good and excellent service staffs from the car dealers. I have to rated Romeo on London Lexus as an outstanding service staff with high professionalism and knowledge in his job. He has assisted me in various issues with my Lexus cars all ended up in very satisfying result. A very good employee of Lexus London. Overall he also works for the best Lexus dealer that I know of. More

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Rick is amazing. Not only is he a wonderful person, but he’s also a magician. Only Rick was able to get me into an RX450h+ in such a short time. If that’s not what yo Not only is he a wonderful person, but he’s also a magician. Only Rick was able to get me into an RX450h+ in such a short time. If that’s not what you call magic, then I don’t know what is. I have no reservations about recommending Rick to all my friends and family. If you’re looking for a Lexus, Rick will make that dream a reality. Amazing human being and an absolute legend. Kudos! More

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Rick Watson and Lexus of London definitely deserve 5 stars in my books. From the moment I walked through the door Rick and the crew treated me like family even though this was my first time at the deale stars in my books. From the moment I walked through the door Rick and the crew treated me like family even though this was my first time at the dealership and I didn't have a scheduled meeting. Needless to say I purchased a vehicle prior to leaving that day! Thank you Rick, Stephanie, Lauren, Sue and the rest of the personnel that made my experience so enjoyable! More

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