Shanna McQuarrie

The service person I dealt with was Shaunna Mcquarrie, she went above and beyond what I expect for good service. She was friendly and very knowledgeable. she went above and beyond what I expect for good service. She was friendly and very knowledgeable. More

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I purchased a used Lexus is300 in St. Catharines and didn’t receive a tutorial in the use of settings or even what all could be controlled on my screen. Shanna explained and demonstrated Catharines and didn’t receive a tutorial in the use of settings or even what all could be controlled on my screen. Shanna explained and demonstrated and solved issues I was having with locks, text messages, calls, and many other things. She’s very tech savvy and there was nothing she couldn’t answer or figure out. Grateful to her for the demo and all of her help and time. She was so knowledgable! Thanks Shanna!! More

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Shanna was absolutely fabulous to deal with. She has excellent customer service skills and goes out of her way to respect client time. I’ve always had amazing service at Lexus of London and will She has excellent customer service skills and goes out of her way to respect client time. I’ve always had amazing service at Lexus of London and will happily purchase from them again, when the time comes. More

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We are long time and loyal Lexus owners. For this purchase, we were helped to make the transition from Stephanie Shearsby to Jillian as our sales associate. Trust that we are getting the b For this purchase, we were helped to make the transition from Stephanie Shearsby to Jillian as our sales associate. Trust that we are getting the best deal is very important to us so the sales relationship is critical. We appreciated the balance of contact and access as needed to answer our questions. We were impressed with Jillian's knowledge but also her willingness to seek out further clarification as needed. Also, we were well treated by Chris Ouelette in finalizing the deal. We always feel like 'family' in this Lexus dealership from sales to service. More

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Excellent,well appointed, clean, very professionaly trained staff. The staff care about their customers and it shows. trained staff. The staff care about their customers and it shows. More

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This was the first time I even considered purchasing a Lexus. Rick was wonderful from the first moment I met him and he took the time to answer all of my many questions over several weeks. I was decidin Lexus. Rick was wonderful from the first moment I met him and he took the time to answer all of my many questions over several weeks. I was deciding between two different dealerships and Rick never tried to steer me one way or the other, which I really appreciated . What he did do was make himself available every time I just popped in to look at the vehicles. When I did decide on what I wanted, he went above and beyond in helping me pick the colour by lining them all up together so that I could make my decision. I have purchased several vehicles in my 65 years but no dealership that I had gone to before made sure once I purchased the vehicle that I understood all the many functions and how they worked. I was also made aware that if I had any other questions, they are only a phone call away. The service department and the young man that went over the vehicle and taught me its features just made the whole experience wonderful. I look forward to our continued dealings. I am just loving my Lexus UX 300 H, It’s exactly what I was looking for and it is incredibly comfortable and fun to drive. More

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Very knowledgeable, welcoming and professional and they truly care about what they are selling and have the customer best interests. truly care about what they are selling and have the customer best interests. More

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Romeo stands out for his exceptional customer service and deep vehicle knowledge. His team, especially Dale Craig, consistently goes above and beyond, making every visit a great experience. Thanks to them, m deep vehicle knowledge. His team, especially Dale Craig, consistently goes above and beyond, making every visit a great experience. Thanks to them, my car always runs perfectly. Highly recommend! 🚗🌟 More

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Her reverse parking is amazing! And great personality. Also very pleasant to deal with in the service dept. And great personality. Also very pleasant to deal with in the service dept. More

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I would like to thank Lisa Ali, Lexus of London She was excellent in helping us find the vehicle we were interested in Her customer service is exceptional, I will recommend her to all my friends Tha excellent in helping us find the vehicle we were interested in Her customer service is exceptional, I will recommend her to all my friends Thank you Lexus of London I love my car More

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