Shanna McQuarrie

Highly recommend Lexus of London. I have experienced exceptional service before, during and after the sale! I have experienced exceptional service before, during and after the sale! More

Report | Print

First time coming to Lexus for service for my 2007 ES350 (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what c (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what coffee I like. She gave me a detailed summary of what my service would be, the cost and the time needed. Yet what blew my socks off was being updated throughout the wait time and showed me photos and a video of the needed repairs. The atmosphere felt calm and the staff didn't run around confused or frustrated. I felt like a customer and not an interruption in someone's busy day. I am more than happy with Shanna's attention and time she took to explain all the points my car had been checked for (and passed for an 07!). Whats that old saying? You get what you paid for right. And this was worth it on so many levels, from my care to the car's care. Well done Lexus! More

Report | Print

I love these guys! The whole team is great - good vibes the whole time and every time I go there!! Wouldn't go anywhere else - THANKS AGAIN SHANNA MCQUARRIE (SERVICE The whole team is great - good vibes the whole time and every time I go there!! Wouldn't go anywhere else - THANKS AGAIN SHANNA MCQUARRIE (SERVICE ADVISOR)!!! More

Report | Print

Shanna always provides excellent service! She is friendly, knowledgeable and always patient when is comes to helping me pair my phone She is friendly, knowledgeable and always patient when is comes to helping me pair my phone More

Report | Print

I have had a pleasant experience servicing my lexus here for the 1st time. Will come back if needed in future for sure. for the 1st time. Will come back if needed in future for sure. More

Report | Print

Amazing personal service from Shana as always! Friendly and knowledgeable service teams every visit. Always leave satisfied. Friendly and knowledgeable service teams every visit. Always leave satisfied. More

Report | Print

The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

Report | Print

I’ve been quite satisfied with all the staff. They are very helpful and look after you as family They are very helpful and look after you as family More

Report | Print

Shanna has made my experience with Lexus of London so much more enjoyable. She takes the time to ensure you understand what is going on with your vehicle without making you feel stupid for not being a ca much more enjoyable. She takes the time to ensure you understand what is going on with your vehicle without making you feel stupid for not being a car expert. She also has great suggestions on how to maximize efficiency when visiting the dealer. I really enjoy working with her! More

Report | Print

Shanna is incredibly knowledgeable, professional, and attentive to detail. She kept me informed throughout the entire process and addressed all my concerns. Her friendly and approachable demeanor made th attentive to detail. She kept me informed throughout the entire process and addressed all my concerns. Her friendly and approachable demeanor made the experience even better. I highly recommend Shanna to anyone looking for top-notch service at the Lexus dealership. Thank you, Shanna, for your excellent work! More

Report | Print