Romeo Nissan | Page 50

Prompt, timely, courteous, professional, and knowledgeable I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus o I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus of London are always courteous, professional, and knowledgeable in terms of making recommendations for both my service, and future vehicle, needs. It is always a pleasure to deal with Alan and Romeo! They are truly trusted advisors. More

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Outstanding From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. W From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. We waited for our appointment with Stephanie and through no fault of hers she was running late. She did come out to introduce herself and gave us the keys to the vehicle we were there to test drive. We were treated very well by all the staff we met that day. Great teamwork by all staff is very noticeable ! More

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"EXCELLENT EXPERIENCE" When visiting Lexus of London I had a great experience. Romuo was very friendly and provided all the information I needed . He is always available to When visiting Lexus of London I had a great experience. Romuo was very friendly and provided all the information I needed . He is always available to help with any concerns I would absolutely recommend Romio and Lexus of London Thanks ROMIO. More

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Always a great experience Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it wa Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it was Karen who found out that I wanted new floor mats but didn't want to pay for a full replacement set. She went on a hunt and found some that were already at the dealership. I was able to get the set for a better price. The only trouble I have is with the phone system. You have to know the number for the person you want to talk to, and if they aren't there you have to leave a message. I would prefer to have an option to connect with another customer service person rather than have to wait for a call back. Just a suggestion. More

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Trouble in Tenesee Rob, 08 RX 350 Experienced 3 sensor lights come on in bad weather in Tennessee mountains, returning from vacation, spoke with Romeo Rob, 08 RX 350 Experienced 3 sensor lights come on in bad weather in Tennessee mountains, returning from vacation, spoke with Romeo the service adviser who took the time to explain my options and possible problems and that if I could get to a dealer- contact him any time with the codes to verify the diagnosis. I was extremely impressed with the manner in which Romeo showed concern and professionalism toward my frustration with my drive-ability issues. Customer service is alive and well at Lexus of London!!! Thanks again Romeo! Made it home safe More

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Amazing Customer Service = Customer For Life! There is no doubt about it, Lexus Of London provides the best customer service in London, Ontario! I've never been treated with so much respect and ge There is no doubt about it, Lexus Of London provides the best customer service in London, Ontario! I've never been treated with so much respect and general kindness. From my first experience with my sales rep Stephanie, to Adam, Romeo and the rest of the service department. I've never passed an employee in (or outside) the building that didn't smile and say hello. AMAZING! That's about all I can say. I truly think that every Lexus dealership in the country should look to London as an example! Thanks guys, customer for life! More

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Excellent Having purchased a RCF in December I was so pleased with the overall experience that I went back and purchased an NX for my wife. Sue Vincent and Ala Having purchased a RCF in December I was so pleased with the overall experience that I went back and purchased an NX for my wife. Sue Vincent and Alan Calvert bent over backwards for me on this deal and I certainly will recommend this dealership to anyone looking for a Lexus product. As a side note I reside in Oakville and the distance was well worth it. Thanks to Sue and the entire team at Lexus of London, superb job. More

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Customer Service Par Excellence The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one day. Congratulations and thanks to Adam and his team - Romeo, Jason and Karen!! . More

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Lexus LS 430 owner This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surpr This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surprises ; no upselling, Allan Calvert and his Sales team will not sell you a vehicle unless they feel it's right for you. An A-1 group Terry L More

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Fast and Very Courteous Had tome tire pressure problems showing up on the computer on my older Lexus. They took some time and checked all the tires, reset the computer and se Had tome tire pressure problems showing up on the computer on my older Lexus. They took some time and checked all the tires, reset the computer and sent me on my way in 15 minutes with complimentary service. More

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