Romeo Nissan | Page 46

excellent service We have been with Lexus of London for over 10 years. Sales personell are pleasant, helpful and non-pushy.I have always felt comfortable purchasing our We have been with Lexus of London for over 10 years. Sales personell are pleasant, helpful and non-pushy.I have always felt comfortable purchasing our vehicles with them (we dealt with John Braddon each time). Service department is excellent and efficient. They seem to have a low staff turnover, which implies that the staff are happy to be working there. As a customer I definitely feel very comfortable both purchasing and servicing our cars there. More

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Terrific as usual I immediately drove to the dealership when a warning light, indicating a problem with the traction system, appeared. Lyndsi prepared the work order a I immediately drove to the dealership when a warning light, indicating a problem with the traction system, appeared. Lyndsi prepared the work order and immediately had a loaner car for me. Karen helped me get started with the loaner vehicle. The problem was attended with a computer upgrade and I had my car back within 5 hours. I saw Romeo when I picked up the car and he explained the problem to me. Terrific customer service and repair service. More

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Service Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership More

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Quality work and Amazing Service I bought a Lexus 2 years ago and I have been very pleased with the quality and level of customer service I have received from Lexus of London. I have I bought a Lexus 2 years ago and I have been very pleased with the quality and level of customer service I have received from Lexus of London. I have 3 small children so getting anything done is always a challenge but Jason Janusz in the service department has gone above and beyond to make every dealing I have with them extremely pleasant and as convenient as possible for me. This team goes way above and beyond to service the needs of their customers and it shows in every interaction I have had with them! More

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First Class all the Way We recently traded our 2007 Lexus RX350 for a 2012 Lexus . The whole experience was easy and comfortable. Our sales person, John Willits found the veh We recently traded our 2007 Lexus RX350 for a 2012 Lexus . The whole experience was easy and comfortable. Our sales person, John Willits found the vehicle we were looking for, and the final sale was completed by Sean McRae who answered all our questions and made us feel comfortable and a part of the "Lexus" 1st class treatment. From the time we enter the building we are treated by friendly and welcoming people, and all service is excellent. Romeo Nissan is our service "guy" who is very accommodating and gets things done quickly. Thanks to all the staff who helped us with our purchase. Lexus of London gives "ROYAL TREATMENT"! More

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Painfree service It's nice to have a place one can trust for an honest assessment and maintenance/repair of a vehicle. The friendly and efficient atmosphere combined It's nice to have a place one can trust for an honest assessment and maintenance/repair of a vehicle. The friendly and efficient atmosphere combined with a fair value for the service provided is welcome. Adam, Karen, Lyndsi and Romeo are all equally friendly, competent and attentive. More

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Friendly and Timely Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Gr Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Great Job! More

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Polite and friendly people who treated us with respect Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, an Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, and knowledgeable. We went over the next visit and what it would entail. I enjoy meeting with either Karen or Romeo who has helped us in the past as well. Lexus London is lucky to have such customer oriented people in their service area. More

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Our history with Lexus of London/Toyotatown Our relationship with Toyota-Town/Lexus started in May 2001 when we walked into your previous dealership on Wharncliffe Road one Saturday afternoon, a Our relationship with Toyota-Town/Lexus started in May 2001 when we walked into your previous dealership on Wharncliffe Road one Saturday afternoon, and a nice fellow (Jim Hargreaves) approached and asked if he could help. Truth be told, a few years before that, we wandered into your dealership on Horton or Springbank Street late on a Saturday afternoon - definitely not looking to purchase a car, only to learn something about Toyota's different models. We were greeted by Ken Yates who then spent about an hour with us, test-driving at least three vehicles (including a Lexus) and we're sure he could have been doing something else. We didn't buy anything that day. To make a long story short, Jim Hargreaves leased a 2001 White Avalon XLS to us in May 2001, and we still have that car today, and it still rides quite well. In fact, it has been in the Lexus shop overnight, on account of a drained battery. In addition: We leased a 2007 Lexus GS, and in May 2011 purchased a Lexus ES 350 - which is the best car we've ever owned. Our reason for writing, is to tell you that the service we have been receiving from Lexus of London, since we got our first Lexus, has been simply outstanding. You look after both our cars. We've dealt with Adam McCallum, and now with Karen Campbell, and Romeo Nissan. Each of them has treated us in exemplary fashion. They go out of their way to be nice, helpful, and friendly. And there are so many more people that we've spoken to at your dealership, each is always friendly. (We also received great service from ToyotaTown, when all we had was the Avalon.) In conversations with friends, I've never yet heard any of them say anything remotely similar about their car dealerships. I always report about the excellent service and care that Lexus of London gives us - and that we're sure everyone else gets the same service, too. We just want you to know that we are devoted, loyal customers, and we appreciate that we are being taken care-of so exceptionally well. More

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Customer Service at its Best Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repair Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repaired by the end of the day. Another exemplary customer experience! More

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