Romeo Nissan | Page 46

Truly a Customer for Life Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your d Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your dealership for almost 4 years now and I really, really appreciate being treated like a “friend” rather than just another customer. My ES350 was the first purchase I have ever made from Lexus of London and as I have mentioned to Romeo Nissan (my service advisor) on numerous regular service visits, it will most certainly NOT be my last. More

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Great service. The service team is always wonderful. I've had my Lexus for 3 years, and they have always been super accommodating, respectful of my time, and very h The service team is always wonderful. I've had my Lexus for 3 years, and they have always been super accommodating, respectful of my time, and very helpful. They always know my name as soon as I walk in the door, and are very well organized, even when they are overwhelmingly busy. More

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excellent service We have been with Lexus of London for over 10 years. Sales personell are pleasant, helpful and non-pushy.I have always felt comfortable purchasing our We have been with Lexus of London for over 10 years. Sales personell are pleasant, helpful and non-pushy.I have always felt comfortable purchasing our vehicles with them (we dealt with John Braddon each time). Service department is excellent and efficient. They seem to have a low staff turnover, which implies that the staff are happy to be working there. As a customer I definitely feel very comfortable both purchasing and servicing our cars there. More

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Terrific as usual I immediately drove to the dealership when a warning light, indicating a problem with the traction system, appeared. Lyndsi prepared the work order a I immediately drove to the dealership when a warning light, indicating a problem with the traction system, appeared. Lyndsi prepared the work order and immediately had a loaner car for me. Karen helped me get started with the loaner vehicle. The problem was attended with a computer upgrade and I had my car back within 5 hours. I saw Romeo when I picked up the car and he explained the problem to me. Terrific customer service and repair service. More

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Service Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership More

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Quality work and Amazing Service I bought a Lexus 2 years ago and I have been very pleased with the quality and level of customer service I have received from Lexus of London. I have I bought a Lexus 2 years ago and I have been very pleased with the quality and level of customer service I have received from Lexus of London. I have 3 small children so getting anything done is always a challenge but Jason Janusz in the service department has gone above and beyond to make every dealing I have with them extremely pleasant and as convenient as possible for me. This team goes way above and beyond to service the needs of their customers and it shows in every interaction I have had with them! More

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First Class all the Way We recently traded our 2007 Lexus RX350 for a 2012 Lexus . The whole experience was easy and comfortable. Our sales person, John Willits found the veh We recently traded our 2007 Lexus RX350 for a 2012 Lexus . The whole experience was easy and comfortable. Our sales person, John Willits found the vehicle we were looking for, and the final sale was completed by Sean McRae who answered all our questions and made us feel comfortable and a part of the "Lexus" 1st class treatment. From the time we enter the building we are treated by friendly and welcoming people, and all service is excellent. Romeo Nissan is our service "guy" who is very accommodating and gets things done quickly. Thanks to all the staff who helped us with our purchase. Lexus of London gives "ROYAL TREATMENT"! More

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Painfree service It's nice to have a place one can trust for an honest assessment and maintenance/repair of a vehicle. The friendly and efficient atmosphere combined It's nice to have a place one can trust for an honest assessment and maintenance/repair of a vehicle. The friendly and efficient atmosphere combined with a fair value for the service provided is welcome. Adam, Karen, Lyndsi and Romeo are all equally friendly, competent and attentive. More

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Friendly and Timely Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Gr Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Great Job! More

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Polite and friendly people who treated us with respect Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, an Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, and knowledgeable. We went over the next visit and what it would entail. I enjoy meeting with either Karen or Romeo who has helped us in the past as well. Lexus London is lucky to have such customer oriented people in their service area. More

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