Romeo Nissan

Was thorough with the walkthrough of information and payments which helped us make informed and confident decisions. payments which helped us make informed and confident decisions. More

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Shanna and the staff always keep our vehicles in great running condition. Romeo has a great team. running condition. Romeo has a great team. More

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I have owned a Lexus for many years now and always receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including picking up my vehicle and returning it. More

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Romeo Explains the required services so I leave confident my car is in good condition confident my car is in good condition More

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The dealership is always courteous and professional. Mr. R Nissan explained my repairs, he prioritized the importance of these repairs and set up my appointment. I will not hesitate to call or see him f Mr. R Nissan explained my repairs, he prioritized the importance of these repairs and set up my appointment. I will not hesitate to call or see him for any concerns in the future. He is a valuable addition to the team. More

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Lexus is an outstanding car company on its own merit and has the reputation to back this up from its many impressed customers, like my family and myself. Where Lexus of London further exceeds the high expec has the reputation to back this up from its many impressed customers, like my family and myself. Where Lexus of London further exceeds the high expectations for the brand is in their service. Romeo is knowledgeable, trustworthy, kind and efficient. He makes recommendations for all our vehicles that are well thought out and he considers cost, timing and the value add for the service. We look forward to our regular scheduled service visits and always leave with a sense of being taken care of and treated fairly. We know money spent through Romeo and Lexus of London on our vehicle is a long term investment in the quality and enjoyment of our vehicles. Thank you. More

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Extremely friendly and knowledgeable in all departments and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of tim and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of time with us. She was so sweet. We loved that she was not pushy and we never felt pressure to buy on the spot. My husband and I respond to her kind of salesmanship. Five star***** More

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Romeo makes every effort to make things right, even when the situation introduces hurdles out of his control. Thanks for everything. the situation introduces hurdles out of his control. Thanks for everything. More

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Excellent customer service and exceptional service from Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. More

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The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

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