Rick Watson | Page 49

Honest and valuable advice My husband and I spoke with Rick about ending our leasing options with another brand of vehicle in order to get a new one that would adapt to our need My husband and I spoke with Rick about ending our leasing options with another brand of vehicle in order to get a new one that would adapt to our needs. As much as I know Rick wanted to help us get into a vehicle on the Lexus lot he was honest with us about the money we would lose if we broke our lease early. He gave us more information in 30 minutes than we got from the dealership that has our current lease. Even though that information pointed us in the direction of staying with our current vehicle for the next few months, Rick presented it openly and honestly and gave us a path forward that we could be confident in. We will certainly be visiting Rick and the team again when our lease is up. As a side note, we tend to go through vehicles quickly and have purchased new, purchased used and leased. I have never had a better experience than I did at Lexus of London, and I'm not even a customer (yet). What a stellar team of professionals, it's clear they operate with the highest level of integrity and respect. More

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Excellent service Seamless experience start to finish. Rick was very professional and knowledgeable. We even received the vehicle a week early which was a pleasant surp Seamless experience start to finish. Rick was very professional and knowledgeable. We even received the vehicle a week early which was a pleasant surprise!! Would highly recommend Rick and the dealership. More

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Best car buying experience ever!!!! My entire experience at Lexus was unremarkable. From meeting Rick initially there was no pressure, he was super informative and patient with me. He m My entire experience at Lexus was unremarkable. From meeting Rick initially there was no pressure, he was super informative and patient with me. He made the entire process stress free and easy and did everything he could to help. It felt more like he was assisting me rather than just selling me a car like all the other dealerships. The entire team at lexus made me feel like family. I was introduced to everyone with smiling faces. I can't say enough good things about my experience. This was my 6th car purchase over the years and hands down best experience of them all 💕 More

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The service department has gone above and beyond for me. Service department : Accurate diagnoses ; reasonable charges ; no surprises with my invoice. Always pleasant and courteous. What more can you ask Service department : Accurate diagnoses ; reasonable charges ; no surprises with my invoice. Always pleasant and courteous. What more can you ask for. Sales department - Rick Watson Rick is a very good salaes person ; low key but knowledgable. He knew what I was looking for ; and kept me posted on what was avaialble and what was coming in. It was a pleasure to deal with him. Terry L More

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Lexus of London first time purchase This was our first time purchasing a Lexus vehicle from Lexus of London. Overall the staff were all very accommodating. We were greeted upon arrival This was our first time purchasing a Lexus vehicle from Lexus of London. Overall the staff were all very accommodating. We were greeted upon arrival at the dealership by very friendly staff who asked us how they could help us. Our sales person Rick Watson was very helpful, he had a casual, professional approach ( no sales pressure -which was great!!) and he helped us determine our vehicle needs and answered all of our questions. He ensured we test drove our vehicle before purchasing and thoroughly reviewed all of the vehicles features with us. Rick also ensured a smooth transition to the business services manager (Kylie) and ensured we had a time booked that worked for us to receive our new vehicle. When we arrived at the dealership to pick up our vehicle Rick ensured we were introduced to all of the key people to accommodate our future servicing needs and he made sure the vehicle was professionally detailed and ready for delivery. Andy in parts did a great job at sourcing a winter wheel package that we liked and the wheel package complimented the looks of the vehicle. Also thanks to Kylie for help with the extended warranty and Lauren for explaining all of the detailed features of the vehicle at delivery. Romeo in service also answered a few extra detailed questions we had and ensured we understood how service will accommodate our future needs. Looking forward to our first vehicle servicing. Really nice to see a dealership accommodate your needs in such a professional manner that makes you feel welcome. Well done Lexus of London!!!! More

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Award winning salesman We went to the Lexus dealership in London in search of a new car for my wife when we walked in we were met by the amazing front desk staff offered us We went to the Lexus dealership in London in search of a new car for my wife when we walked in we were met by the amazing front desk staff offered us drinks to which then lead us to our salesman Rick Watson he greeted us and politely asked what we were in the market for though Im sure it was very painful for him do to the fact my wife was back and forth between 2 vehicles he listened and answered all questions and then helped us make the best decision for her in my opinion probably one of the best salesman and financial teams we have ever encountered AWARD 🥇 winning experience all around will definitely be heading back there for my next vehicle More

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great service at all levels We moved to Kingston from London last year and wondered how we would exchange vehicles when our lease was up for renewal. The team at Lexus of London We moved to Kingston from London last year and wondered how we would exchange vehicles when our lease was up for renewal. The team at Lexus of London delivered our new vehicle directly to our home! In addition, the whole process was smooth and communication was amazing. Thanks everyone! More

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Amazing. I wanted a Lexus, but was a bit concerned with how I might be treated at the dealership. I knew exactly what I wanted and what I didn't want was a hi I wanted a Lexus, but was a bit concerned with how I might be treated at the dealership. I knew exactly what I wanted and what I didn't want was a high pressure salesperson trying to upsell me. Rick Watson came highly recommended by a close friend of mine and repeat customer. Rick was outstanding and exactly the type of person that I deal best with. I appreciate his help and demeanor and your facilities are top notch. Thank you for a great experience and I will be back when I am ready for a new vehicle. More

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Very pleased with my experience. I was into your dealership to learn more about Lexus models and let me say I was warmly greeted by one of your salesmen, Rick Watson and he was very k I was into your dealership to learn more about Lexus models and let me say I was warmly greeted by one of your salesmen, Rick Watson and he was very knowledgable and patient with all my questions amd with my kids wanting to sit in all the cars haha. I highly recommend asking for Rick if you visit this dealership! More

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Went above and beyond my expectations!! I cannot express how great of an experience I had with this dealership, specifically with Rick. As a female making her first major car purchase, I wen I cannot express how great of an experience I had with this dealership, specifically with Rick. As a female making her first major car purchase, I went in with a lot of questions and hesitations. Rick was beyond reassuring and knowledgeable, and he walked me through everything I needed to know. The visit exceeded my expectations. I will only be dealing with Lexus of London from here on out! More

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