Peter Engelmanas

I appreciated that the response to my initial inquiry was same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jilli same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jillian was respectful, knowledgeable, and professional. She always followed up to make sure all my questions were answered promptly. As a result, I purchased my third Lexus and my first from London Lexus. More

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I brought my vehicle in for a recall. The work was done earlier than expected which was a good surprise. The work was done earlier than expected which was a good surprise. More

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I receive very good care from Peter on my last visit to Lexus of London to service my vehicle Lexus of London to service my vehicle More

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I brought my vehicle in for some work and it was taken care of in a quick and professional manner care of in a quick and professional manner More

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Peter took very good care of my car when I bring it in for services. for services. More

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The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

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Peter Engelmanas did a wonderful job looking after me at my last visit. His friendly demeanour and relaxed attitude put me at ease throughout my visit. my last visit. His friendly demeanour and relaxed attitude put me at ease throughout my visit. More

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Peter did a great job looking after my vehicle when it came in for service. He kept us up to date on the work and the work was completed when expected came in for service. He kept us up to date on the work and the work was completed when expected More

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Peter took great care of my vehicle when I brought it in for service. Super friendly and helpful! Thank you! for service. Super friendly and helpful! Thank you! More

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Peter took very good care of me on my recent visit in to Lexus. It was a great experience Lexus. It was a great experience More

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