Mickaela Ward

Grande Prairie Volkswagen responded

Hi Kevin, We appreciate your feedback and are glad to hear our team provided polite and helpful service! We understand how frustrating delays due to parts availability can be, and we truly appreciate your patience throughout the process. Our goal is always to get our customers back on the road as quickly as possible while maintaining the quality of service you expect. Thank you for trusting us with your Beetle’s service, and we look forward to assisting you again in the future! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Normajeen, Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you usually have a good experience with our service department. However, we apologize for the inconvenience caused by the loose caps after your recent oil change. We will address this with our service team to ensure they are following all proper procedures to prevent this from happening again. We value your business and appreciate you bringing this to our attention. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Julia, Thank you for the kind review! We're glad to hear that you appreciate the friendly and approachable atmosphere at our dealership. We strive to provide efficient and knowledgeable service to all our customers. We'll be sure to share your compliments with Mickaela and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Rick, Thank you for the kind review! We're glad to hear that you appreciate the care and attention to detail we provide during your service visits, including the complimentary car wash. We strive to make your experience as pleasant and convenient as possible. We'll be sure to share your compliments with Bryan, Mickaela, and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi donaldwolx, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you had such a positive experience with our service team. We'll be sure to share your compliments with Mickaela. We appreciate your business! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi jdeenk, Thank you for the kind words and the fantastic review! We're thrilled to hear that you've had such a positive experience with our service team over the past few years. It's wonderful to know that we've consistently provided you with efficient and timely service. We appreciate your feedback and will be sure to share your compliments with Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi George, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that you had such a positive experience with our service team, especially Angela and Brian. We'll be sure to share your compliments with them. It's wonderful to know that your new headlight installation was completed in a timely manner and that you appreciate the friendly and helpful service provided by our team. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Joselyn, Thank you so much for the kind words and fantastic review! We're so glad to hear that, despite the stress of your urgent vehicle repair, our service department was able to help you quickly and efficiently. We understand that unexpected car troubles can be frustrating, and we appreciate your understanding and patience, especially given our full schedule. We'll be sure to share your compliments with Jessica and Mickaela; they'll be happy to hear they were able to alleviate some of your stress with their excellent service. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team