Mickaela Ward

Grande Prairie Volkswagen responded

Thank you so much for your kind words! We always strive to provide a friendly and professional experience for our customers. It's great to hear that you were happy with your decision to purchase from us and we appreciate your recommendation. Enjoy your new vehicle! #HappyCustomers #GreatService

Grande Prairie Volkswagen responded

Thank you for your kind words! We strive to provide exceptional service and a welcoming atmosphere for our customers. We're glad you had a great experience working with our team. We appreciate your support!

Grande Prairie Volkswagen responded

We sincerely apologize for the delay in servicing your vehicle. At our business, customer satisfaction is our top priority and we are sorry for any inconvenience this may have caused you. We will work to ensure this does not happen again in the future. Thank you for bringing this to our attention.

Grande Prairie Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team works hard to provide excellent service and we're happy to hear that you were satisfied with the shuttle ride, early completion, and quick pick up. We appreciate your continued support and look forward to serving you again in the future!

Grande Prairie Volkswagen responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and that our pricing left you feeling disappointed. That is never the impression we want to leave with our customers. At Grande Prairie Volkswagen, we strive to be transparent with our pricing and ensure that all work is completed to the highest standard. We understand how important it is for our customers to feel confident in the value of the service they receive, and it’s clear we fell short for you. We would appreciate the opportunity to review your invoice and discuss your concerns in more detail so we can address them properly. If you’re open to it, please contact the service manager directly at gbrown@gpvw.ca, and we will do our best to make this right. Thank you again for bringing this to our attention. Your feedback helps us improve.

Grande Prairie Volkswagen responded

Thank you for your kind words! Personalized service is what we strive for and we are delighted to hear that we have met your expectations. We look forward to providing excellent service for you and your vehicle in the future. #HappyCustomers #PersonalizedService

Grande Prairie Volkswagen responded

Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our dealership during your warranty work on your Atlas cross sport. We always strive to provide the best service to our customers.

Grande Prairie Volkswagen responded

We apologize for any negative experiences you had with us. We strive to provide excellent customer service and will use your feedback to improve our processes. We would like to learn more about your experience and what issues were not handled properly. Please contact our General Manager at your convenience.

Grande Prairie Volkswagen responded

Thank you for your positive review! We're so glad we could meet your needs and provide you with excellent service. We apologize for the wait due to sourcing a matching tire, but we're glad our staff was communicative and helpful throughout the process. We appreciate your business and hope to see you again!