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Mickaela Ward

Overview Reviews (82) Inventory (141)

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Mickaela Ward

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Mickaela Ward

Service Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.9

82 Reviews

Overview Reviews (82) Inventory (141)

4.9

82 Reviews

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82 Reviews of Mickaela Ward

January 14, 2025

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Employee Rating

They are usually good. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. More

by normajeen

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 17, 2025 -

Grande Prairie Volkswagen responded

Hi Normajeen, Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you usually have a good experience with our service department. However, we apologize for the inconvenience caused by the loose caps after your recent oil change. We will address this with our service team to ensure they are following all proper procedures to prevent this from happening again. We value your business and appreciate you bringing this to our attention. Sincerely, The Grande Prairie Volkswagen Team

January 14, 2025

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Employee Rating

The staff there are always friendly and approachable. They are knowledgeable and quick. Thank you it was great experience. They are knowledgeable and quick. Thank you it was great experience. More

by Juliaoh

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Angela Berzniuk

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Jan 17, 2025 -

Grande Prairie Volkswagen responded

Hi Julia, Thank you for the kind review! We're glad to hear that you appreciate the friendly and approachable atmosphere at our dealership. We strive to provide efficient and knowledgeable service to all our customers. We'll be sure to share your compliments with Mickaela and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 10, 2025

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Employee Rating

Excellent service as always. Appreciate the care given and the washed vehicle. Thanks for everything Appreciate the care given and the washed vehicle. Thanks for everything More

by Rick

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Loewen, Angela Berzniuk

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Jan 11, 2025 -

Grande Prairie Volkswagen responded

Hi Rick, Thank you for the kind review! We're glad to hear that you appreciate the care and attention to detail we provide during your service visits, including the complimentary car wash. We strive to make your experience as pleasant and convenient as possible. We'll be sure to share your compliments with Bryan, Mickaela, and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 07, 2025

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Employee Rating

Very courteous and friendly staff in the service department. It was a pleasant experience from start to finish. department. It was a pleasant experience from start to finish. More

by donaldwold

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 10, 2025 -

Grande Prairie Volkswagen responded

Hi donaldwolx, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you had such a positive experience with our service team. We'll be sure to share your compliments with Mickaela. We appreciate your business! Sincerely, The Grande Prairie Volkswagen Team

December 17, 2024

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Employee Rating

Service has been very good over the last few years. My last service was quick and got me on the road in a timely manner. My last service was quick and got me on the road in a timely manner. More

by jdeenik

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 20, 2024 -

Grande Prairie Volkswagen responded

Hi jdeenk, Thank you for the kind words and the fantastic review! We're thrilled to hear that you've had such a positive experience with our service team over the past few years. It's wonderful to know that we've consistently provided you with efficient and timely service. We appreciate your feedback and will be sure to share your compliments with Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

December 15, 2024

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Employee Rating

Anjela in service was very polite and accommodating. My install of new headlight was within the amount of time it would take to be done. Our driver Brian is very nice person and happy we get him most e My install of new headlight was within the amount of time it would take to be done. Our driver Brian is very nice person and happy we get him most every time my suv is in for service. Thanks More

by George

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Gerbrandt, Bryan Loewen, Kaitlyn Rogers

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Dec 20, 2024 -

Grande Prairie Volkswagen responded

Hi George, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that you had such a positive experience with our service team, especially Angela and Brian. We'll be sure to share your compliments with them. It's wonderful to know that your new headlight installation was completed in a timely manner and that you appreciate the friendly and helpful service provided by our team. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

December 13, 2024

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Employee Rating

Fantastic service and great atmosphere. Always get quality work done at a fair price and reasonable wait times. Always get quality work done at a fair price and reasonable wait times. More

by nico.s.shull

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brad Larson

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Dec 20, 2024 -

Grande Prairie Volkswagen responded

Hi Nico, Thank you for the fantastic review and for the kind words about our service team and atmosphere! We're thrilled to hear that you appreciate the quality of work, fair prices, and reasonable wait times. We'll be sure to share your compliments with Brad and Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

December 13, 2024

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Employee Rating

My urgent vehicle repair was stressful for me, but the service department was very understanding and helped me out quickly. I appreciated it so much, especially since they were fully booked. service department was very understanding and helped me out quickly. I appreciated it so much, especially since they were fully booked. More

by Joselyn

Service Price Transparency

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Jessica Gilchrist

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Dec 20, 2024 -

Grande Prairie Volkswagen responded

Hi Joselyn, Thank you so much for the kind words and fantastic review! We're so glad to hear that, despite the stress of your urgent vehicle repair, our service department was able to help you quickly and efficiently. We understand that unexpected car troubles can be frustrating, and we appreciate your understanding and patience, especially given our full schedule. We'll be sure to share your compliments with Jessica and Mickaela; they'll be happy to hear they were able to alleviate some of your stress with their excellent service. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

December 11, 2024

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Employee Rating

People were very friendly and to the point. Very clear in communicating was might be wrong and what to watch out for, very helpful! Very clear in communicating was might be wrong and what to watch out for, very helpful! More

by delaney.hayes

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Loewen

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Dec 13, 2024 -

Grande Prairie Volkswagen responded

Hi Delaney, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you had such a positive experience with our service team. We appreciate you highlighting our clear communication and helpfulness. We'll be sure to share your compliments with Bryan and Mickaela; they'll be happy to hear they provided you with such excellent service. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

December 01, 2024

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Employee Rating

Id never had a issue with gp vw . Was always good service . And i keep going back to get my car serviced theyre each oil change Was always good service . And i keep going back to get my car serviced theyre each oil change More

by emeriemacdonald

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Darcy Burrell, Sam Gerbrandt, Philippe Beaupre, Shawn Turcotte, Brad Larson, Bryan Loewen , Jade Terry

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Dec 03, 2024 -

Grande Prairie Volkswagen responded

Hi emeriemacdonald, Thank you for the fantastic review! We're so glad to hear that you've always had a positive experience with our service department and continue to choose us for your oil changes. We appreciate your loyalty and will be sure to share your kind words with Darcy, Sam, Philippe, Shawn, Brad, Bryan, Mickaela, and Jade. We strive to provide efficient and top-notch service, and it's wonderful to know we're meeting your expectations. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

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