Jillian Cook | Page 21

I have purchased or leased a Lexus continuosly from this dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a culture which makes the customer feel that they are the most important person. Amongst all the Lexus staff that I have encountered, two stand out. One is Jillian Cook who was the point person for my recent purchase of an NX. She stood out as the consumate "listener", who understood my current unique circumstances and worked tirelessly with Stephanie Shearsby to make the deal a reality. The second individual is Romeo Nissan. Once again, as with Jillian, his main strength is that he listens and makes the customer feel "special" and valued. These qualities are of immense value in service delivery (I compare my treatment at Lexus with the local Mercedes-Benz dealership). I would strongly recommend the Lexus dealership to anyone interested in a new vehicle purchase. More

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Jillian has been MOST helpful in doing in depth research on a Lexus LC 500 Convertible I have my eye on. She has gone out of her way to find details on fuel pumps, recalls, and how much it would cost me t on a Lexus LC 500 Convertible I have my eye on. She has gone out of her way to find details on fuel pumps, recalls, and how much it would cost me to buy a spare engine and transmission for the LC 500 and the country the vehicle was manufactured in. She has gone above and beyond all my expectations. And I hope to be buying my dream car from you if all goes well. The sale will be much to her credit for being so helpful and professional. Sincerely, Joe Weber More

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My family is in the process of getting a new NX 450h+. Visiting Lexus of London was a really good decision. We were welcomed by Jillian and had a really good experience going over options and packages. Un Visiting Lexus of London was a really good decision. We were welcomed by Jillian and had a really good experience going over options and packages. Understanding that delivery times are outside our control we are glad we spoke to her and looking forward to future dealings More

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Jillian, Jack and the rest of the team at Lexus of London were always so friendly, patient and accommodating each time we made a visit there. We always felt comfortable voicing our questions and concerns. We were always so friendly, patient and accommodating each time we made a visit there. We always felt comfortable voicing our questions and concerns. We were debating between a couple of vehicles at different dealerships but ultimately wanted to make the purchase with Jillian because she was so genuine. Thank you Jillian for making our car-hunting experience a positive one :) More

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We had such a positive interaction with Jillian, she was one of the main reasons why we chose to go with Lexus of London. She made the interaction that much more pleasing and enjoyable and we thank her very one of the main reasons why we chose to go with Lexus of London. She made the interaction that much more pleasing and enjoyable and we thank her very much. If you're ever in the market for a new vehicle, please go see her right away More

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I have mixed feelings about Lexus of London dealership. The people working there r generally pleasant, professional and welcoming. However, the dealership premises feels outdated and cramped. I am hopeful The people working there r generally pleasant, professional and welcoming. However, the dealership premises feels outdated and cramped. I am hopeful that they could improve to the high standards expected. More

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I dealt with Jillian and she was great at understanding my needs and answering all my questions. I would definitely recommend reaching out to her and Lexus of London for your next vehicle! my needs and answering all my questions. I would definitely recommend reaching out to her and Lexus of London for your next vehicle! More

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Excellent customer service, excellent advice, very friendly, flexible and helpful I would recommend this dealership friendly, flexible and helpful I would recommend this dealership More

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I met with Jillian to compare a new UX versus the IS. She made my experience at Lexus of London informative and comfortable. After my test drive I immediately knew I wanted the IS F-Sport. Thank you Jill She made my experience at Lexus of London informative and comfortable. After my test drive I immediately knew I wanted the IS F-Sport. Thank you Jillian for your time and patience. More

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The dealership is friendly, courteous and appears well managed. I was directed to Jillian, sales rep., who was helpful, informative, and professional throughout. I decided to lease a Cadillac because the managed. I was directed to Jillian, sales rep., who was helpful, informative, and professional throughout. I decided to lease a Cadillac because the interest rate was 4.5% compared to Lexus at about 8%. I would have liked to have completed a deal with Jillian.M.Menear More

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