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Jessica Gilchrist

Overview Reviews (6) Inventory (168)

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Jessica Gilchrist

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Jessica Gilchrist

Service Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.8

6 Reviews

Overview Reviews (6) Inventory (168)

4.8

6 Reviews

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6 Reviews of Jessica Gilchrist

February 18, 2025

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Friendly staff. Accommodating. Work was completed promptly. Good communication and no pressure for extras. Thank you! Accommodating. Work was completed promptly. Good communication and no pressure for extras. Thank you! More

by Rich

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Workmanship

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Recommend Dealer

Yes

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Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Rich, Thank you for your kind words and for taking the time to leave us a 5-star review! We’re thrilled to hear that our team, especially Jessica, provided a smooth and accommodating experience. Communication and a no-pressure approach are what we strive for, and we’re happy to know you felt that during your visit. Looking forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 18, 2025

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They are very friendly and polite people and great service they are informed and on time service they are informed and on time More

by Georgemaster44

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Workmanship

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Recommend Dealer

Yes

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Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Georgetmaster44, Thank you for your 5-star review! We're so glad to hear that you found our team to be friendly, polite, and punctual. Providing top-notch service and keeping our customers informed is always our goal, and it’s great to know we met your expectations. We appreciate your support and look forward to seeing you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 17, 2025

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The service & parts departments provided me with excellent & timely service. The staff is friendly & the coffee machine dispenses a great coffee. excellent & timely service. The staff is friendly & the coffee machine dispenses a great coffee. More

by jackjanzen52

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Sam Gerbrandt

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Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Jackjanzen52, Thank you for your review! We're glad to hear that you had an excellent and timely service experience with our team. We appreciate your kind words about our staff and, of course, the coffee machine – a great cup of coffee makes everything better! We look forward to welcoming you back for future visits. Best regards, The Grande Prairie Volkswagen Team

February 05, 2025

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I had a great service experience, they even let me drop my car off early my car off early More

by t.mos

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 12, 2025 -

Grande Prairie Volkswagen responded

Hi t.mos, Thank you for sharing your positive feedback! We're so glad to hear you had a great service experience with us and that our team, including Jessica, was able to accommodate your needs. Ensuring convenience and excellent service is always our priority. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help! Best regards, The Grande Prairie Volkswagen Team

February 03, 2025

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Came from ft st john part was not in did work to other issues 3 hrs work at most and we waited over 7 hours issues 3 hrs work at most and we waited over 7 hours More

by Donnamarienv

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Feb 08, 2025 -

Grande Prairie Volkswagen responded

Hi Donnamarienv, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the extended wait time during your recent service visit. We understand that waiting 7 hours for service, especially when traveling from out of town, is unacceptable. We appreciate you bringing this to our attention. We will be reviewing our scheduling and service processes to minimize such delays in the future. Sincerely, The Grande Prairie Volkswagen Team

February 02, 2025

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Employee Rating

I have been dealing with GP VW since Dec. 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg had starter and ignition issues, not surprising given 125 thousand km. My vehicle wad originally scheduled for one day but ended up being slightly over two days. After chatting with service rep, it was clear that the folks working on Touareg wanted to make sure that the work was done right in a cost effective way. More

by Charles

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Mickaela Ward, Angela Berzniuk

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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team

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