Jason DeFelice

Just leased my third Toyota Highlander with this dealership. I am 100 % satisfied with the professional approach showed by Sylvia and Michael Donovan during all three leases. Both were very knowledg dealership. I am 100 % satisfied with the professional approach showed by Sylvia and Michael Donovan during all three leases. Both were very knowledgeable about their product. I highly recommend ( and have done so ) to friends, neighbours and relatives to deal with this dealership. More

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You have to wait 2 hours plus with a appointment that thake a month to get. Very bad customer service worst I have ever experienced thake a month to get. Very bad customer service worst I have ever experienced More

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I was there for a recall visit and everything was done as was expected. Got in a bit later than my appointment time but no a great deal. was expected. Got in a bit later than my appointment time but no a great deal. More

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More than expected and marvellous, excellent representative and wonderful handymen, excellent new system. Waiting for more next time representative and wonderful handymen, excellent new system. Waiting for more next time More

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Always goes above and beyond to ensure the service is done properly and that it is done on time. done properly and that it is done on time. More

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My service advisor Jason was his usual professional self keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the fact and Jason replied via text in a timely manner with the information requested. Thanks More

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Excellent service and Professional work from the time I arrived until they picked me up until they handed me my car keys. Each and every Toyotatown rep was helpful and thorough in making my service call a arrived until they picked me up until they handed me my car keys. Each and every Toyotatown rep was helpful and thorough in making my service call a very good experience! More

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Great customer service. Excellent quality. Very good timing. Free shuttle ride home and back. Highly recommended. Excellent quality. Very good timing. Free shuttle ride home and back. Highly recommended. More

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Excellent service as usual from Jason and the team! Shuttle drivers are courteous and friendly. And Tim, always good to see him!!! Shuttle drivers are courteous and friendly. And Tim, always good to see him!!! More

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I visited Toyotatown in London to have the battery holder in my 2014 Rav 4 upgraded as part of a recall. The work was completed promptly at the correct scheduled time of my appointment. I purchased a holder in my 2014 Rav 4 upgraded as part of a recall. The work was completed promptly at the correct scheduled time of my appointment. I purchased a new rubber strip for my driver's side wiper blade. It was installed at no additional charge. More

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