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Jason DeFelice
427 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 3 mos
Industry Experience
28 yrs
Languages Spoken
English
Maltese
427 Reviews
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427 Reviews of Jason DeFelice
February 21, 2019
Toyota Canada and ToyotaTown London Are Amazing! It was deemed that the frame on my 2005 Toyota Tacoma was defective by ToyotaTown. With the help of Jason, a customer Service Rep, a new frame was ord It was deemed that the frame on my 2005 Toyota Tacoma was defective by ToyotaTown. With the help of Jason, a customer Service Rep, a new frame was ordered and a few months later ToyotaTown replaced it ... at their expense! I took my truck in on Monday and it was ready by the end of the week. Hats off to all those involved as it was a very positive experience. Thank you ToyotaTown & Toyota Canada! This experience will have me praising and buying Toyota/Lexus products for the rest of my life :-) More
by pj
Other Employees Tagged: Ed and the Parts Manager and the guys who worked on my truck
February 16, 2019
Jason DeFelice Jason was very polite and a very good listener. Very compassionate and caring. He made sure that I understood and appreciate the important things tha Jason was very polite and a very good listener. Very compassionate and caring. He made sure that I understood and appreciate the important things that needed attention. Very friendly to deal with. More
by DeemTheo
February 14, 2019
Excellence We have been Toyota customers for the last 3 decades. All I can say that we have been very satisfied owners both myself and my wife. Presently we have We have been Toyota customers for the last 3 decades. All I can say that we have been very satisfied owners both myself and my wife. Presently we have a Camry and a Corolla and I have to tell you, these cars fulfilled all and above our expectations. Of course behind the seemless performance stands very talented and dedicated engineers, and a fantastic support team from the service department. Its almost like family to us. John Rossini the manager , Jason DeFelice Service Advisor to name just a few, and even the older gentlemen who greets you and "numbers" your car, they are all very dedicated and always redy to help you and explain you in details the reason the service needs to be done. Keep up the good work! More
by CsabaEdit
February 14, 2019
Service Very impress with the service attention from beginning to end. What I really can say is they are people friendly and well tuned to customer service. Very impress with the service attention from beginning to end. What I really can say is they are people friendly and well tuned to customer service. More
by Freds
February 06, 2019
Great experience The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great commun The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great communicator, great guy! More
by Digger
Other Employees Tagged: Firis Sharif
January 24, 2019
Expert repairs and maintenance advice, highly recommended! 20 years + of excellent service on my 1998 Toyota Rav4, which to this day runs like new (actually better with some performance parts, TRD, Porterfield 20 years + of excellent service on my 1998 Toyota Rav4, which to this day runs like new (actually better with some performance parts, TRD, Porterfield Racing, UltraRacing Braces, etc, many dealer installed at ToyotaTown!). Highly trusted. More
by Enzo Barberi
Other Employees Tagged: John Rossini , Joe Moniz, Scott Howe
January 24, 2019
Excellent service Thank you Jason for excellent service for both of my vehicles . Hope the issue with Prius is resolved and the corolla runs perfect after doing softwar Thank you Jason for excellent service for both of my vehicles . Hope the issue with Prius is resolved and the corolla runs perfect after doing software update. More
by Syed
January 14, 2019
Regular Oil Change Jason was polite, knowledgeable, quick to answer any questions I had. Good sense of humour. Quoted me a time for service, was actually about 15 min Jason was polite, knowledgeable, quick to answer any questions I had. Good sense of humour. Quoted me a time for service, was actually about 15 minutes quicker than that. Jason was a pleasure to deal with, I'd be very happy if he were the person I dealt with on each visit. Tom More
by Tom London
Other Employees Tagged: John Rossini
November 04, 2018
Great people with great professional services. Just want to say that I have been serviced at this location for all my toyota vehicles. Great people with big heart. Very professional services. Thank Just want to say that I have been serviced at this location for all my toyota vehicles. Great people with big heart. Very professional services. Thank you, Toyotatown! More
by John Z.
Other Employees Tagged: Firis Sharif
October 28, 2018
Excellent! Very friendly, knowledgeable, all around good guys. In 13yrs I have had no problems with either or my Toyota vehicles. I have recommended Toyota's ser Very friendly, knowledgeable, all around good guys. In 13yrs I have had no problems with either or my Toyota vehicles. I have recommended Toyota's service department to several of my friends and feel confident in continuing to do so. More
by Patsy
Other Employees Tagged: Robert Dako, Mike Minarsky
