Darcy Burrell
Darcy Burrell at Grande Prairie Volkswagen
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Darcy Burrell

General Manager

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.6
155 Reviews
4.6

155 Reviews

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155 Reviews of Darcy Burrell

July 25, 2024

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Employee Rating

Love coming here. Have purchased two vehicles here now and both experiences have been pleasant. The staff are friendly and knowledgeable and the actual dealership atmo More

by nico.s.shull
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 26, 2024

Grande Prairie Volkswagen responded

Hi Nico, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with our team and our dealership. We look forward to welcoming you back again soon! Best regards, The Grande Prairie Volkswagen Team

January 11, 2024

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Employee Rating

All the staff was soo helpful and really nice to talk to, i had the pleasure to work with Manpreet Bhatti and she was so nice and helpful. My dad don’t speak English that well and she took extra time explai More

by navinain01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart , Daniel Bartlett, MP Bhatti

Jan 17, 2024

Grande Prairie Volkswagen responded

Dear navinain01, We are incredibly grateful for your excellent review. It's wonderful to hear that Manpreet Bhatti provided exceptional service, demonstrating patience and clarity, especially in assisting with the language barrier. We're also glad to know that the entire team was helpful and friendly during your visit. Your willingness to recommend Grande Prairie Volkswagen is the highest compliment to our staff's dedication to customer care. We strive for transparency in our sales and to offer a comprehensive finance experience, so we're pleased to have met your expectations. Thank you for choosing us for your new vehicle purchase. We look forward to continuing to provide you and your family with outstanding service. Warm regards, The Grande Prairie Volkswagen Team

November 30, 2023

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Employee Rating

These people sold me a vehicle 4 days later the engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light More

by Very dissatisfied
Recommend Dealer
No
Feb 09, 2024

Grande Prairie Volkswagen responded

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. It's clear from your message that we did not meet the high standards we set for customer service and vehicle reliability, and for that, we are truly sorry. Please know that we take your concerns seriously. We are committed to making this right and would like to address the issues with your vehicle promptly. Our management team has been alerted, and we would appreciate the opportunity to speak with you directly to find an acceptable resolution. Could you please contact us at your earliest convenience? We would like to discuss how we can assist further and ensure your complete satisfaction. Thank you for bringing this to our attention, and we hope to restore your faith in our dealership. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

November 25, 2023

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Everyone was approachable and friendly. They treat you like family. I recommend others to go. More

by Juliaoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2023

Grande Prairie Volkswagen responded

Juliaoh, Thank you for your warm review and for recommending us. We're delighted to hear that Darcy, Madison, Paige, and Franklin made you feel like part of the family during your visit for a new vehicle. Creating a friendly and approachable environment is something we take great pride in at Grande Prairie Volkswagen. We're glad you felt welcomed and well-treated. Your endorsement means a lot to us, and we look forward to welcoming you and others you recommend in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

October 31, 2023

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Employee Rating

I was treated like family. I felt welcomed and appreciated. Everyone was approachable and knowledgeable. More

by Juliaoh
Recommend Dealer
Yes
Nov 02, 2023

Grande Prairie Volkswagen responded

Juliaoh, it's truly heartening to hear that you felt like part of the family during your time with us. Our team prioritizes making every guest feel welcomed and valued. We're delighted that Darcy, Shawn, Madison, Michael, and Franklin delivered knowledgeable and warm service. We appreciate your feedback and look forward to assisting you again in the future. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

August 01, 2023

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Have purchased 5 vehicles from them at the point, and the experience is always 10/10. I’ve also sent a handful of friends and their experience is consistent with mine. I’ll continue to do business! More

by Kaitlyn maki
Recommend Dealer
Yes
Aug 03, 2023

Grande Prairie Volkswagen responded

Dear Kaitlyn, Thank you for your continued loyalty to Grande Prairie Volkswagen and for sharing your excellent experiences with us. Five vehicles and counting is truly a testament to the trust and confidence you have in our dealership, and we couldn't be more grateful. We're thrilled to hear that your experiences have consistently been 10/10 and that this has been mirrored in the experiences of the friends you have referred to us. Our team members, Darcy, Brad, Philippe, Shawn, Madison, Paige, Michael, and Teri, all strive to make the car buying process smooth and enjoyable for all our customers, and your feedback is a fantastic endorsement of their hard work. Thank you for your ongoing commitment to do business with us. We truly appreciate it and look forward to maintaining this high standard of service for you and all your friends in the future. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're here to help. Thank you once again for choosing Grande Prairie Volkswagen. We look forward to serving you again soon. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

March 27, 2023

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Employee Rating

First time I bought a vehicle without test driving. Shipped the vehicle from Grand Prairie to Fort McMurray for me and everything was easy and painless. Exactly as advertised - no games or funny busine More

by M.M.
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart, Paige Shelton

Apr 21, 2023

Grande Prairie Volkswagen responded

Congratulations on your purchase M.M. Thank you for giving Paige the opportunity to work with and earn your business and 5 star review. We look forward to hearing how your Sequoia is working out for you and your family.

February 24, 2023

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Excellent service! Very personalized help in finding the right vehicle for me! Brad and Madison were so friendly and knowledgeable. They answered all my questions More

by stephebegbare
Recommend Dealer
Yes

February 12, 2023

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Very helpful and got us into the vehicle we wanted! .. worked with our Financials and figured out a solution. Everything was great. Being a mechanic for lots of years, getting told we were waiting on pa More

by Ty
Recommend Dealer
Yes

Other Employees Tagged: Teri Lorenzen

February 11, 2023

Dealership Rating
Employee Rating

He went over and above what I expected in a salesman. This is my 5th new vehicle purchase and he is the best salesman I ever had Thank You so much Brad More

by Kevinrderasp
Recommend Dealer
Yes

Other Employees Tagged: Brad Malcolm, Philippe Beaupre, Michael Adewunmi , Raymond Proulx

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