Darcy Burrell | Page 2

These people sold me a vehicle 4 days later the engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light and engine power reduced they did 2 inspections and they were Noth exactly the same they changed out a serp belt after the first inspection but never put that in the second one and the vehicle had 2 different sets of km one on the bill of sale and 300 km less on the inspecton sheet they refused to let me get another vehicle or give me my money back then on top of it all they called my gf after they agreed to look at it they me er called me or texted me 4 or 5 days I never heard from them and a manager Micheal tell my gf who knows nothing about vehicles and did not want to be involved in the situation that his guys will evaluate the vehicles repairs and get back to her and her and I would only have to pay for the work via finance however much it was it was in there shop for 5 days and he still didint know what was wrong with is he had to get a quote to see how much to charge us after I just paid 16 thousand 13 days earlier cus I like to spend obscene amounts of money on pretty much brand new vehicle when I tried to call him they said they would txt or call back and the sales lady got outta there before xxxx hit the fan she wanted no part of the end game she made good commission and a family that had it hard already had to deal with the new and even larger problem no vehicle going on 3 months now they could just refunded our money and properly fixed whatever was actually wrong with it the gm Doug even called me after the fact and said according to my Computer the check engine e light was on after 100 km of driving they put 300 km on according to there paperwork why didint they see an issue with it then and I told him I did they kept saying was probly something simple like a loose gas. Cap that will make the reduced engine power light come on and drop atleast 40 percent of the lower it would stall in reverse they should just give me my money back so me and my family can get a reliable vehicle and move on with our lives there's no way there's as broke as us can't take the kids to hockey can't go get grocerys without paying someone and that another thing when I took the vehicle in last time they knew we lived out of town they didint offer us a ride anywhere just rudly said we don't do refunds and never heard from them till I called a lawyer them they said we had a vehicle for you guys I said why didint you guys say that only thing anyone told us was that u guys were quote the work MD finance it to us if anyone said come check out these other vehicles we would not hesitate cause it's so hard without one More

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Everyone was approachable and friendly. They treat you like family. I recommend others to go. They treat you like family. I recommend others to go. More

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I was treated like family. I felt welcomed and appreciated. Everyone was approachable and knowledgeable. I felt welcomed and appreciated. Everyone was approachable and knowledgeable. More

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Have purchased 5 vehicles from them at the point, and the experience is always 10/10. I’ve also sent a handful of friends and their experience is consistent with mine. I’ll continue to do business! experience is always 10/10. I’ve also sent a handful of friends and their experience is consistent with mine. I’ll continue to do business! More

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First time I bought a vehicle without test driving. Shipped the vehicle from Grand Prairie to Fort McMurray for me and everything was easy and painless. Exactly as advertised - no games or funny busine Shipped the vehicle from Grand Prairie to Fort McMurray for me and everything was easy and painless. Exactly as advertised - no games or funny business. Thanks Paige, hopefully the family doesn’t outgrow the sequoia, otherwise we’ll need a bus next time. More

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Excellent service! Very personalized help in finding the right vehicle for me! Brad and Madison were so friendly and knowledgeable. They answered all my questions Very personalized help in finding the right vehicle for me! Brad and Madison were so friendly and knowledgeable. They answered all my questions More

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Very helpful and got us into the vehicle we wanted! .. worked with our Financials and figured out a solution. Everything was great. Being a mechanic for lots of years, getting told we were waiting on pa .. worked with our Financials and figured out a solution. Everything was great. Being a mechanic for lots of years, getting told we were waiting on parts I know are very easy to get worried me... but we let it pass and put it in there hands and they pulled through. Good to deal with.. definitely Recommend. More

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He went over and above what I expected in a salesman. This is my 5th new vehicle purchase and he is the best salesman I ever had Thank You so much Brad This is my 5th new vehicle purchase and he is the best salesman I ever had Thank You so much Brad More

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Amazing stuff! Teri helped me with my purchase of my vehicle, after looking at quite a few vehicles and putting up with me being very indecisive. Excellent finance Teri helped me with my purchase of my vehicle, after looking at quite a few vehicles and putting up with me being very indecisive. Excellent finance team was a joy all around trading in my vehicle and upgrading. With assistance from Darcy there assistant manager, they went above and beyond to make sure I was a happy customer. But highly recommend Grand Prairie Volkswagen for your next vehicle purchase. More

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I've dealt with a few dealerships and salespeople while searching for a vehicle, and by far, the best attention and treatment I've gotten was with Franklin. He really helped me find a good deal on a great searching for a vehicle, and by far, the best attention and treatment I've gotten was with Franklin. He really helped me find a good deal on a great vehicle and answered any questions I had. Really listened to what I needed. Would 1000% recommend any person looking for a vehicle to deal with Franklin. More

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