Darcy Burrell
Darcy Burrell at Grande Prairie Volkswagen

Darcy Burrell | Page 3

General Manager

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.3
163 Reviews
4.3

163 Reviews

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163 Reviews of Darcy Burrell

February 09, 2023

Dealership Rating
Employee Rating

I've dealt with a few dealerships and salespeople while searching for a vehicle, and by far, the best attention and treatment I've gotten was with Franklin. He really helped me find a good deal on a great More

by Fedorowiczk
Recommend Dealer
Yes

Other Employees Tagged: Franklin Manyika

February 09, 2023

Dealership Rating
Employee Rating

Business with this dealership was pleasant from start to finish. Never did I feel pressure to make a purchase, and any questions were answered in a timely manner. We also feel like we were given a fair amou More

by amanda
Recommend Dealer
Yes

Other Employees Tagged: Teri Lorenzen , Brook Joyce

December 19, 2022

Dealership Rating
Employee Rating

Franklin was amazing. Took car of all my needs and concerns from start to finish. Even after the sale. I would go back into Volkswagen just to see Franklin! However, deal More

by OnlyJustANumber
Recommend Dealer
No

Other Employees Tagged: Philippe Beaupre, Franklin Manyika , Michael Adewunmi, Raymond Proulx

Dec 19, 2022

Grande Prairie Volkswagen responded

I am sorry to hear that you feel let down by our dealership. The General Manager would welcome the opportunity to learn more about your experience and work with you towards a resolution. I am so happy to hear that Franklin was able to restore your faith in Volkswagen and that he has earned your business.

October 14, 2022

Dealership Rating
Employee Rating

Everyone was very helpful and kind when helping me find the perfect vehicle for me and I really appreciated the professionalism. More

by Kaylyn Donohue
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Adewunmi, Rachel Krahn, Raymond Proulx

July 08, 2022

Dealership Rating
Employee Rating

Paige was very professional in her knowledge of sales. She is personable and that, combined with her experience in sales, cemented the sale for us. She answered every question that we had and sought more More

by dleepallister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart , Daniel Bartlett, Brad Larson, Paige Shelton

April 02, 2022

Dealership Rating
Employee Rating

Teri was absolutely amazing! ! Very knowledgeable, personable and not pushy! Would totally recommend her if you’re looking for a car! The manager and Micheal in finance made it a More

by tdudra
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Gerbrandt, Shawn Turcotte, Teri Lorenzen , Michael Adewunmi, Miranda Amos-Rush

March 29, 2022

Dealership Rating
Employee Rating

teri was phenomenal to deal with while buying my first vehicle! i had an amazing time with her & an awesome experience. a huge thanks to her and the volks team ! they truly are the best in town!! i will More

by shelbygoodine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart, Teri Lorenzen

March 03, 2022

Dealership Rating
Employee Rating

I am very disappointed in the service I receive at GP Volkswagen. They have outright lied to me about warranties and there is one issue that is 1.5 years old that has not been resolved yet. I love the v More

by San1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brad Larson

Mar 04, 2022

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that you felt we let you down. Grande Prairie Volkswagen does have to follow the policies and procedures set forth by Volkswagen Canada, regarding warranty claims. We would like to learn more about your concerns and how we can assist to work toward resolutions and ensure your satisfaction. Kindly contact the General Manager, Darcy Burrell at 780.532.7222 or via email at dburrell@gpvw.ca . Thank you for bringing your concern to our attention as it is Grande Prairie Volkswagens intention to provide the best customer experience possible 100% of the time.

August 30, 2021

Dealership Rating
Employee Rating

Amazing Amazing Amazing, I won't ever go to another Amazing Amazing Amazing, I won't ever go to another Salesperson, Teri has once again exceeded our expectations and got us into a vehicle that My w More

by William
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart, Teri Lorenzen

August 28, 2021

Dealership Rating
Employee Rating

AMAZING! The staff were excellent with customer service and Teri went above and beyond. She is the only salesperson I will deal with. We love our new 2020 VW Tiguan. Thank you GP Volkswagan for a great exp More

by katjohner92
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart, Teri Lorenzen

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