
Brook Russell
Lincoln Service Concierge
Courtesy Ford Lincoln
684 Wharncliffe Rd S
London, ON N6J 1N4
Industry Experience
7 yrs, 10 mos
Languages Spoken
English
78 Reviews
Write a Review78 Reviews of Brook Russell
May 07, 2025
The service staff specifically Steve Connor, Will Taylor and Brook Russel have far exceeded our expectations. They are prompt, professional, knowledgeable, understanding, and truly an anomaly in the service and Brook Russel have far exceeded our expectations. They are prompt, professional, knowledgeable, understanding, and truly an anomaly in the service industry. We have had nothing shy of exceptional service from them and the entire team at Courtesy Ford. We have purchased three vehicles from Courtesy Ford over the past five years and will continue to do so from the amazing sales staff (Brandon Flonders) and the phenomenal service we have repeatedly received. The entire Eansor family obviously take pride in their ownership as evident in their amazing team, service, and product. More businesses should operate as they so successfully have. More
Other Employees Tagged: Brandon Flonders, Will Taylor, Steve Connor , Megan Eansor, Billy Eansor, Ashley Eansor
April 25, 2025
Great experience buying a new truck. Brandon looked after me and made my decision stress free Brandon looked after me and made my decision stress free More
Other Employees Tagged: Brandon Flonders, George Anderson
November 08, 2024
Great place to work, shop for a car, and get advice on service! The staff feel like family and care about building a long lasting relationship with their customers that goes beyond the transaction. service! The staff feel like family and care about building a long lasting relationship with their customers that goes beyond the transaction. More
Other Employees Tagged: Will Taylor, Alex Tapia, Shane Moss, Juan Montoya, Steve Connor
September 24, 2024
Amazing staff very cordial and friendly sales and service I am extremely happy every time I’m there they’re always striving to make sure I’m all set they don’t preach customer service they just Do It! I am extremely happy every time I’m there they’re always striving to make sure I’m all set they don’t preach customer service they just Do It! More
Other Employees Tagged: Brandon Flonders, Will Taylor, Shane Moss, Juan Montoya, Colton Deinum, Steve Connor, Randy Grilo
July 07, 2024
Our sales associate, Brodie was awesome . We had a couple of hiccups but these issues were quickly resolved, which says a lot about a dealership. Customer satisfaction is truly actively pursu We had a couple of hiccups but these issues were quickly resolved, which says a lot about a dealership. Customer satisfaction is truly actively pursued with Courtesy Ford , and not just lip service. Made buying a new car easy and stress free . Thank you Brodie and Steve . More
Other Employees Tagged: Brodie Wheldrake , Steve Jones
May 02, 2024
Good, friendly, reliable service. Excellent selection of vehicles. Peter went above and beyond to make sure I am happy with my new car. Excellent selection of vehicles. Peter went above and beyond to make sure I am happy with my new car. More
Other Employees Tagged: Peter Rousom
March 01, 2024
Service is next to none. They always get the job my truck fixed and quickly. They always get the job my truck fixed and quickly. More
Other Employees Tagged: Luis Frada, Alex Tapia
January 16, 2024
This has been my third vehicle with this dealership. All of my experiences in the different departments have been friendly and professional. Something I admire nowadays. Dee the salesman is very frien All of my experiences in the different departments have been friendly and professional. Something I admire nowadays. Dee the salesman is very friendly & personable. He definitely cares about his clients and seems genuinely interested in a long term relationship not just the sale of vehicles. I felt well taken care of. He has also assisted family members as well. I appreciate how he has your best interests in mind. I would highly recommend him! The few times I've visited the service department, the issues were handled flawlessly. I would not hesitate to recommend this dealership. The atmosphere is positive and all the people seem to enjoy what they do! Refreshing!! More
Other Employees Tagged: Brandon Flonders, Dee Menon, Aaron Paul , AK Abushammala, Adel Al-Rayes, Charles
December 01, 2023
Love him! ! I even put him on my google review. I live little far from Courtesy’s but it’s worth it to buy your ford vehicle there ! I even put him on my google review. I live little far from Courtesy’s but it’s worth it to buy your ford vehicle there More
Other Employees Tagged: Brandon Flonders, Alex Tapia, Shane Moss, George Anderson, David Gibbs, Matt Patterson, Jill Head , AK Abushammala, Brittany Furman