Brittany Fjellstad | Page 2

Feels like the place is always trying to hose you. I do not care for this dealership at all. It always costs so much money, and they do not care much about the customer experience (they do however cons I do not care for this dealership at all. It always costs so much money, and they do not care much about the customer experience (they do however constantly remind you to give them a high review). My complaints are mainly about the prices that they have and the care that goes into their work. I came here for a repair out of desperation. Someone drilled a hole in my gas can and I limped it to the dealership because it was the closes to me. They said they would try to see it today and called me at the end of the day confirming that there was in fact a hole and that it would cost me 2,300 to fix it. WOW! I looked it up, and that cost is pretty much the highest that they can quote. Fortunately I had insurance so they paid for most of it. When I picked up the truck nearly 2 weeks later I go to pay for the repair, they point me in the direction of where my car is and I go to find it dirty, and with the front seat pulled as far forward as humanly possible. The guy who drove it did not even take the time to readjust the seats for me. They were kind enough to give me a 1/4 tank of gas. Thanks. I look at this experience and compare it to the one my wife has when she goes to the Honda dealership with her civic. Any work that she has done they take the car, do the work, wash it, and make sure everything is where it was left. That is the kind of experience that I expect from an official vehicle dealership. This is not the experience I have had with this dealership ever. Brittany was nice and just doing her job, so I can not fault her for her work. I really think that this dealerships leadership team needs to look at themselves and realize that they are representing a valuable brand, and that providing a sub par experience like what I had does not look good on them. It is all about the details, and this dealership continues to miss them. More

by TYLER.MCCOMBS Verified Customer Verified Customer

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Front driver door wouldn’t open after servicing I had to bring my truck in three separate times within a week and a half because of a recall. After the first two trips to the dealership they resolve I had to bring my truck in three separate times within a week and a half because of a recall. After the first two trips to the dealership they resolved the initial issue but when I went to retrieve my vehicle the front driver side door wouldn’t open. Having picked up my vehicle at 1:30pm on Saturday no one on site was able to help and there only solution was to follow up on Monday with my service advisor. I receive and email Monday morning saying they will contact me later that afternoon. 4pm roles around and I haven’t heard anything. I phone my service advisor to check in but she’s already left the office leaving me completely in the dark. Luckily I was able to bring in my vehicle first thing the following day at 7:30 am and the issue was resolved. I don’t know how a major issue such as the driver side door being unable to open was missed, when it wasn’t even an issue to begin with. More

by SCHMIDT77 Verified Customer Verified Customer

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Pleasant Sharp. SHORT AND SWEET. Due dilegience done! Nice change to see friendly faces that can get your day off to a great start. Thanks for the laughing wit Sharp. SHORT AND SWEET. Due dilegience done! Nice change to see friendly faces that can get your day off to a great start. Thanks for the laughing with me! More

by rsavoie0 Verified Customer Verified Customer

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Melissa's Explorer Wonderful customer service. Shuttle driver was great. Check in went smooth. Customer service desk was polite and attentive. Our muffler issues are deb Wonderful customer service. Shuttle driver was great. Check in went smooth. Customer service desk was polite and attentive. Our muffler issues are debatable but at least communication was clear and tight. Thank you. More

by WADE.KOLMEL Verified Customer Verified Customer

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Great We have been dealing with Brittany and she’s been great . Thanks to Brittany for her great attitude and the rest of the staff . Merry Christmas We have been dealing with Brittany and she’s been great . Thanks to Brittany for her great attitude and the rest of the staff . Merry Christmas More

by LGHGAGNON Verified Customer Verified Customer

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Great Service Maintenance and Repairs completed in a timely fashion and under quote! Great service from drop off to pickup. Would recommend service dept again to ot Maintenance and Repairs completed in a timely fashion and under quote! Great service from drop off to pickup. Would recommend service dept again to others. More

by 2011 Flex Owner Verified Customer Verified Customer

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In an out in an hour. Brittany was terrific as always and got me signed in, fixed up and out again in just over an hour. Thanks B. you're great! Brittany was terrific as always and got me signed in, fixed up and out again in just over an hour. Thanks B. you're great! More

by LANSINGJ Verified Customer Verified Customer

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Outstanding Service! Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with friendly, and efficient people who always show how much they care about the individual. More

by LEONABAKER1 Verified Customer Verified Customer

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Annual service Brittany has been very supportive and provides adequate information on your vehicle, ad the service/pars that would be required to be replaced and ser Brittany has been very supportive and provides adequate information on your vehicle, ad the service/pars that would be required to be replaced and serviced as well. More

by KALBHOJAK Verified Customer Verified Customer

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Quick oil/filter change . Brittany took me in and everything was well done and on schedule. She also went over the service and let me know what to expect on the next service. . Brittany took me in and everything was well done and on schedule. She also went over the service and let me know what to expect on the next service. More

by Indro Lawu Verified Customer Verified Customer

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