Brittany Fjellstad

Jasleen Parmar and Brittany Fjellstad addressed my concerns with the Diamond Kote warranty right away. They were quick to respond, highly attentive, and kept me informed throughout the entire process. concerns with the Diamond Kote warranty right away. They were quick to respond, highly attentive, and kept me informed throughout the entire process. Thanks to their efficiency, I received replacement key fobs within a week of my initial contact with them. More

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She said she was order me a Ac belt under warranty as soon it comes in she would called me. She never did after 2 1/2 weeks She totally forgot but lied to me I didn’t forget. I asked her how long does i soon it comes in she would called me. She never did after 2 1/2 weeks She totally forgot but lied to me I didn’t forget. I asked her how long does it take for her to come in? She said well they just didn’t have because you have to order it like you said, but she did. I talked to the parts. They said they could be here within a day or two always . Not impressed with Britney either this morning because she says over changing systems over Christmas this appointment. The first appointment was in January well after that. Not impressed it all. More

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Probably one of the worst customer care people I have ever dealt with is Britney . This dealership is super bad where it comes to customer care and Britney drives it to a new low level of service . I fou ever dealt with is Britney . This dealership is super bad where it comes to customer care and Britney drives it to a new low level of service . I found her very aggressive and condescending. I’m surprised she has a job in that area of “ Service Advisor “ More

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Booked an oil change and was offered a complimentary vehicle pick up and drop off from my home. Vehicle picked up on time at 9am, received a text at 3pm that vehicle was in the shop and expected to be r vehicle pick up and drop off from my home. Vehicle picked up on time at 9am, received a text at 3pm that vehicle was in the shop and expected to be ready by 5pm and I would be hearing from another person later about the delivery to my home. At 6:30 had not heard from anyone and forget about trying to reach anyone at that time. Unbelievable to leave me without my vehicle for 24 hours, major breakdown on their behalf. How does this happen ? Beware, this should never,never have been allowed to happen. More

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Brittany has been an excellent service customer. She is quick, knowledgeable, and provides an update on the progress of the service any time I drop my car off for service. She keeps records of pendi She is quick, knowledgeable, and provides an update on the progress of the service any time I drop my car off for service. She keeps records of pending repairs which I can just call or email her when I need it to be done in the ensuing service. Thanks, Brittany, for the job well done. Keep it up. More

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brittany Fjellstad helped me out with my truck service . Everything was taken care of for me and I didn’t have to worry about anything Everything was taken care of for me and I didn’t have to worry about anything More

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Trustworthy It has to be the first time in years at a service shop or oil change place where they checked a filter and said it wasn’t dirty and didn’t need replac It has to be the first time in years at a service shop or oil change place where they checked a filter and said it wasn’t dirty and didn’t need replacing. Trustworthy perhaps. More

by Fusion owner Verified Customer Verified Customer

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They did an great job Great job. Only issues is I booked my car for the Monday and had this day off but they over booked and I had to reschedule for the Tuesday morning. Great job. Only issues is I booked my car for the Monday and had this day off but they over booked and I had to reschedule for the Tuesday morning. More

by NGILLESP Verified Customer Verified Customer

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Consistently reliable Whether I come in for routine maintenance or unplanned repairs, they clearly communicate about prices, timelines, and any unexpected issues. I've had Whether I come in for routine maintenance or unplanned repairs, they clearly communicate about prices, timelines, and any unexpected issues. I've had repairs come in under the estimate a couple of times, and everyone has always been very easy to deal with. I've had a couple of minor problems, but they've always been resolved quickly. More

by NODROGJ Verified Customer Verified Customer

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Oil change/standard maintennance. Brittany was helpful, efficient and a strong communicator. I was promptly received when entering the service bay, the area was clean and hazard free. Brittany was helpful, efficient and a strong communicator. I was promptly received when entering the service bay, the area was clean and hazard free. My time was utilized appropriately. More

by HLINDGREN Verified Customer Verified Customer

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