Brad Cruickshank | Page 28

Best Car Buying Experience I have been working with Matt on spec’ing a new Mustang convertible. Matt is very knowledgeable on the available options and took the time to revi I have been working with Matt on spec’ing a new Mustang convertible. Matt is very knowledgeable on the available options and took the time to review them with me as well as listen to my thoughts on the ideal Mustang. Matt and Brad have made my shopping experience very exciting and I am looking forward to placing my order in the next couple of weeks. More

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Excellent Service Addy and I connecting back in December of 2017 where we first had discussions about what our needs were as a family. After many quotes we decided that Addy and I connecting back in December of 2017 where we first had discussions about what our needs were as a family. After many quotes we decided that the time was just not right for a family purchase so we passed on the news. Addy was not disappointed that we has used so much of his time for nothing, all he cared about was our need and customer service. 3 months later Addy was our first call when we were ready to purchase our Ford F-150 XLT Supercrew... I can't thank Addy enough for his patience, understanding and service. He was great to work with and I would highly recommend both him and the entire team at Erinwood Ford. Everyone from George and Brad in management to Robyn in Finance and Nick Palalas who took the time to evaluate my VW and provide me with what was the best offer I had seen for my trad-in. Thanks to everyone at Erinwood Ford for the experience. Love my new Truck! More

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Very pleasant experience dealing with Erinwood Ford I just purchased a 2013 dodge ram from your clearance section, the sales coordinator is Orlando Falsetti who is knows his product and pleasant to deal I just purchased a 2013 dodge ram from your clearance section, the sales coordinator is Orlando Falsetti who is knows his product and pleasant to deal with. I would recommend dealing with him to any of my friends. The whole deal from the road test to the purchase was very easy and stress free. More

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Taking care of customers!! I went in the dealership about a week before Christmas and I was introduced to Spencer and Brad. Because I was undecided on which model and engine to I went in the dealership about a week before Christmas and I was introduced to Spencer and Brad. Because I was undecided on which model and engine to get, Brad gave me a quote on 3 different vehicles. He also offered me to take the truck that I liked back to Burlington to show my wife. To me that is going above and beyond the customer's expectations! I went back at the end of the month to make my purchase and I am 100% completely satisfied! Thank you Brad!! More

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Friendly and accommodating Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and easy to get done More

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What Ford Canada refused to do, Erinwood Ford came through!! I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on he I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on her amazing service! She was thorough, professional, and extremely nice and helpful! She had me out of service in like 5-10m! Immediately i had a man from Enterprise drive me and put me in a rental car! Unfortunately, the service ended up going for like 9 days. As they were doing work, leaks seemed to keep creeping up. Etta made sure to keep my rental going until they could confirm the Focus was OK to drive. When it was finally released, i was pleased with all the help i got from Etta and Erinwood Ford Service, but i was at my end. The Focus had been in service so many times (I'd say at LEAST 12+ in less than 2 years) that the guys at Enterprise knew me by first name! I called and spoke with Ford Canada Customer Service Regional Manager; and was basically told sorry; but we can't help you with your Focus at all..maybe do a trade in (by Oct 2/17, so hurry) and you can get $1K--Ford Canada won't do anything else. It blew my mind that Ford Canada could really give a xxxx about my experience..or business! Thats when Martin Menzies stepped in. He'd been hearing from me about all the issues I'd had with the Focus and with Ford Canada blowing me off; and his ability to fight for his customers and go that extra mile kicked into overdrive! We spoke; and he told me to hang on. He got off the phone with me, and went into the office of Erinwood Ford management (involving Brad and George). He pushed that Erinwood Ford couldn't let a customer like me fall by the wayside. Even with the issues i had, i was still remaining loyal to Ford, and that Erinwood Ford HAD to do something to help me out! Martin pushed Erinwood Ford to work out an AMAZING deal to take me out of the mechanically inept (and transmission challenged) Ford Focus, and into a 2018 Ford Fusion S! It took a lot of arguing, massaging and negotiations; but Martin was able to make it happen! I thanked Martin profusely; but he told me that he wasn't alone. He got a LOT of help from Adam in finance. Adam worked hard behind the scenes, making sure that the deal worked for me. He even made sure that what was owed to me through my service plan on the Focus was transferred as a credit onto my Fusion S! I'm now driving my Fusion, and it drives like a smooth dream! In spite of Ford Canada and their customer service regional manager essentially giving my the apologetic middle finger; Erinwood Ford and their staff went above and beyond to help get something done. I have to give many thanks to Etta in Service, Brad and George repping management..and huge thanks to Adam in Finance, who helped work this deal through to the best of his ability with helping me always in his sights. My greatest thanks goes out to Martin Menzies. Without him pushing for me, when it seemed like no one else in Ford gave a xxxx, i dont know where I'd be right now..not driving a Fusion, that's for sure! Martin worked his tail off for me! He is the epitome of customer service with a smile..pushing substance up a few notches! He pushed and pushed, and pushed more, working over everybody to make sure i got the best deal he could possibly get me! He is the largest reason why i haven't bolted to another car manufacturer. He is an amazing asset that Erinwood Ford must strive to maintain. His service is high quality; and he maintains it well. He os also the reason I'll be coming back when my wife needs a new car! More

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A Positive experience The Erinwood sales Rep, Martin Menzies treated us as respected customers. He answered all of our questions in detail and worked patiently with us to f The Erinwood sales Rep, Martin Menzies treated us as respected customers. He answered all of our questions in detail and worked patiently with us to find the vehicle that would meet our needs. Martin also took time to introduce us to the other Erinwood staff that assisted us in the completion of our purchase. His friendly, approachable manner made us feel like we had know him for years. More

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Great buying experience From the time i first went into erinwood ford i was treated great. Lem weekes looked after me and answered all my guestions. He made sure all my conce From the time i first went into erinwood ford i was treated great. Lem weekes looked after me and answered all my guestions. He made sure all my concerns were taken care of and i got a good deal on the vehicle i wanted. I would like to also thank brad for his help in getting things finalized. More

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New purchase Well treated during the purchase process. Everyone was friendly. Great selection of vehicles. Test drive went well. Lucas and Brad where helpful in th Well treated during the purchase process. Everyone was friendly. Great selection of vehicles. Test drive went well. Lucas and Brad where helpful in the process. More

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Worst Experience ever, very incompetent staff, poor service! Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple ser Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple service attempts just to swap a set of tires, and over 1 week in service, staff was unable to balance them and install properly. I went to another professional tire shop and they saw the workmanship from Erinwood Ford on my car's tires, they called it "art of butchery". Nevertheless the problem is still not resolved and car is shaking on the highway since new. The vehicle has a mechanical problem which the Erinwood Ford service staff was unable to figure out. Ford of Canada was contacted and are useless as well. Will never buy Ford again and would definitely stay clear of this place. More

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